Author: Guest Author Daniel Brown
To help L&D professionals guide their learners towards success and ensure that the learning experience is both interactive and effective, we’ve provided a list of instructional strategies examples below. …
1. Positivity One of the most important customer service skills is positivity. In the customer services field, you will encounter numerous instances of dissatisfied customers. They may have had …
Learning management systems (LMS) have become commonplace as the world has turned to online learning. An LMS allows instructors and learners to seamlessly complete the learning process online just …
When people think of learning management systems (LMS) they often think of them in the academic context of K-12 and universities. They don’t realize the LMS can also be …
Caring for patients isn’t just about making sure that they receive the treatment they deserve – it’s also about their privacy. Since the Health Insurance Portability and Accountability Act …
Why use call center training courses? Training call center staff is no easy task. Luckily, there are many online training courses to help guide new staff. Using online services …
A modular training program is a course that is composed of individual modules that can stand alone or be assembled into various learning and development courses. These modules may …
Microlearning is sweeping the world of digital learning and development. Enabled by the rise of the smartphone, the practice of reducing learning into easy-to-digest, informal learning nuggets, is proving …
In this article, we will look at 20 of the top customer service training ideas. We will see why they are useful and also see how we can help …
For a head start, follow these 10 golden rules to becoming the ideal eLearning leader. 1. Understand Learner Diversity A good learner understands that we live in a diverse …
