10 Courses to Improve Employee Skills for Retail

We’ve prepared a list of courses to improve employee skills for retail to help them increase sales and strengthen relationships with customers. It includes lessons on topics such as selling strategies, ways to create a positive experience, diversity and inclusions, stocking, and more. Check out the list below. 

Courses to Improve Improve Employee Skills for Retail
Last published: 13th April 2022
EdApp Course to Improve Employee Skills for Retail - Visual Merchandising (for Fashion Retail)

1. Visual Merchandising (for Fashion Retail)

Visual Merchandising (for Fashion Retail) by EdApp is a great online training course to improve employee skills for retail. It is designed to teach retail employees the art and science behind visual merchandise. It kicks off with an introduction to the value of visual merchandising and its different types. It then goes into detail on lighting in a retail environment which is an essential element of visual merchandising. It also demonstrates the different techniques to make this retail strategy more effective. 

As a remote work software, EdApp uses mobile learning solutions for this course making it easily accessible. This makes it really easy for retail employees who don’t have immediate access to desktops and barely have enough time to spare for long training sessions.

Scope:

  • Value of Visual Merchandising
  • Types of Merchandising Displays
  • Essential Elements of Visual Merchandising
  • Techniques to Consider

Cost: Free

Created by EdApp

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EdApp Course to improve employee skills for retail - Selling Strategies and Interacting with Customers

2. Selling Strategies and Interacting with Customers

Also available in EdApp, the Selling Strategies and Interacting with Customers course teaches retail employees how to leverage customer interactions and apply strategies to increase profitability. Here, employees will learn how to greet customers appropriately to set the mood. They’ll then discover how to ask the right questions to pique their interest and curiosity. Since the price of an item is one of the main considerations of consumers, the principles of value-based selling are also discussed to help them realize that their purchase is surely worth their money. Insights from this course can also help employees understand the principle behind the use of CRMs.

This is another course to improve employee skills for retail which makes use of eLearning examples, such as image sliders and scratch to reveal, to reinforce key concepts in a fun and interactive way. There are over 80 templates available on EdApp that you can use for free and are suited to a diverse set of learning methodologies.

Scope: 

  • Greeting customers
  • Value-based selling
  • Sale closing techniques

Cost: Free

Created by EdApp

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EdApp Course to improve employee skills for retail - Creating a Positive Customer Experience

3. Creating a Positive Customer Experience

EdApp also offers the Creating a Positive Customer Experience course specifically for employees in the retail industry. This course will help them develop and improve their skills, as well as retain and increase their customer base by creating a positive customer experience. This 4-part course focuses on teaching your employees how to keep customers happy by emphasizing customer service’s role on boosting customer satisfaction with their overall brand experience, as well as ways to effectively interact with customers. 

Through EdApp’s powerful authoring tool, you can edit, rebrand, and deploy this course directly to your workers’ mobile device in just a few easy clicks. No need to start from scratch, making training a more efficient process for you. 

Scope: 

  • Customer Service’s role in customer experience
  • Ways to impress, interact, and engage with customers

Cost: Free

Created by EdApp

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The Retail Doctor Course to improve employee skills for retail - Online Retail Sales Training

4. Online Retail Sales Training

The Online Retail Sales Training by The Retail Doctor was developed for retail sales training and team accountability. Employees who complete this course will learn how to properly greet customers, be assertive in serving their shopping needs, maximize the checkout amount, and create a memorable shopping experience. It even includes a train-the-trainer course where you can receive personal coaching via email from Bob Phibbs, who claims to be the World’s Leading Expert on Brick and Mortar Store Retailers. If you’re not yet convinced to purchase this course, they offer a trial that gives you free access to 10 lessons.

Scope: 

  • Greeting customers
  • Handling customer complaints
  • Shopper personality styles
  • How to close a sale

Cost: Starts at $195 USD

Created by The Retail Doctor

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Skillshare Course to improve employee skills for retail - Business 101: Cash Flow Forecasting for Retail Business

5. Business 101: Cash Flow Forecasting for Retail Business

Skillshare created the Cash Flow Forecasting for Retail Business course to help retailers build a proper budget and forecast for the business. This course demonstrates how to use Microsoft Excel to monitor how your money flows per day, month, or year, depending on your preference. It also guides you on how to use this information to predict future cash positions and make informed decisions about your business.

This course has a total of 17 video lessons that you can complete in an hour or two. Unfortunately, this type of learning isn’t exactly the best option if your team struggles with a short attention span

Scope: 

  • Building the proper structure for budget and forecast using Microsoft Excel
  • Format spreadsheet
  • How to track cash flow forecast and budget
  • How to make informed decisions about your business

Price: Starts at $8 to $15 USD (monthly for subscription basis)

Created by Skillshare

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EdApp Course to improve employee skills for retail - Diversity and Inclusion in Retail

6. Diversity and Inclusion in Retail

A diverse and inclusive retail store reflects better service for a wide range of customers. That’s why EdApp developed the Diversity and Inclusion in Retail. This course reinforces the values of an inclusive, diverse, and equal workplace and elaborates on the different biases by each individual. It then helps your employees develop the kind of service that creates an inclusive shopping experience for your customers. It also reiterates the importance of a zero-tolerance discrimination policy and guides your employees in listening to customers. 

The microlearning approach on its lessons makes key information more digestible which helps improve employees’ knowledge retention. With the compact nature of microlearning courses, they can be completed in just a couple of minutes, unlike traditional courses that take hours or days to finish.

Scope: 

  • Core values of diversity
  • Implicit bias
  • Inclusive shopping experience
  • Discrimination policy
  • Proper approach to customers

Cost: Free

Created by EdApp

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EdApp Course to improve employee skills for retail - Stocking

7. Stocking

Stocking is a vital task in retailing that needs to be carefully planned and monitored to prevent understocking and overstocking, and maintain an efficient revenue stream. This free Stocking course by EdApp has virtually everything you need to learn about the fundamentals of stock management, from the types and examples of stocks to handling costs. It will walk your employees through the best techniques for managing and controlling stock levels and ratios, as well as reorder level formulas and diagrams to prevent items from stocking out. An outline of responsible receiving and offloading of goods is also discussed to increase warehouse safety and efficiency while also reducing errors and injuries.

Combined with gamification features, the lessons on this course are more fun and engaging for your learners. Through these, implementing courses to improve employee skills for retail becomes more convenient for you and equally effective for your employees. 

Scope: 

  • Fundamentals of stock management
  • Stock levels, ratio, and control systems
  • Receiving inventory
  • Offloading stocks

Cost: Free

Created by EdApp

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EdApp Course to improve employee skills for retail - Ergonomics (for Retail)

8. Ergonomics (for Retail)

Investing in retail ergonomics secures a safe and comfortable working space for your employees, which can help motivate them to provide well-rounded customer service. In this 5-part course by EdApp, you’ll learn more about the principles of retail ergonomics and the how-tos of applying this solution to your workstation. You and your team will also get to know better the proper lifting techniques, recommended working posture, preferred work zones, and stocking tips to prevent musculoskeletal disorders (MSDs), which are increasingly common among retail workers in America. 

Built to fit the busy schedule of your retail team, the content of this mini training has been separated into short but more concentrated modules that will only take as little as 5 minutes to complete.

Scope: 

  • Ergonomic principles and their benefits
  • The how-tos of applying the solution to the workplace
  • Musculoskeletal disorders (MSDs)
  • Storewide ergonomic solutions such as proper lifting
  • Working posture, work zones, and stocking tips

Cost: Free

Created by EdApp

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EdApp Course to improve employee skills for retail - Be A Scam Scanner

9. Be A Scam Scanner

The Be A Scam Scanner course by EdApp aims to equip your employees with skills in identifying scams and preventing them in the workplace. The 4-part cybersecurity awareness course begins by understanding the reasons why people commit scams. Then, it dives into the most common scams in retail and online scene. It concludes by demonstrating ways to be a smart scam scanner to avoid fraudulent incidents. This course is especially helpful for businesses in retail where the sales process is vulnerable to scams and frauds. You can use this course as a starting point of learning before training them about your point-of sale (POS) systems.

Scope:

  • Common retail scams
  • Common online scams
  • Measures in protecting your business from scammers

Cost: Free

Created by EdApp

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Retail Council of Canada Course to improve employee skills for retail - Retail Basics

10. Retail Basics

The goal of this course is to have retail employees develop consistent and excellent retail selling behaviors. It teaches basic selling skills with topics including the selling cycle and the sales process. It also explores the psychology of selling, which is all about understanding yourself and your customers. Here, employees will learn about buying signals and non-verbal communication. At the end of the course, learners will also discover the secrets to increased sales through various methods, tips, and tricks.

Scope: 

  • Communication psychology
  • Buying signals
  • Closing the sale method

Cost: Starts at $170 CAD

Created by Retail Council of Canada

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Develop competitive service with courses to improve employee skills for retail

Training teams with courses to improve skills for retail is an ideal way to equip them with the knowledge and skills they need to provide an outstanding service. Without proper onboarding and reinforcement training, they’ll fail to maximize their fullest potential and also have the tendency to make mistakes that can leave a bad impression on customers. Proper retail training and development help your employees enhance their strategic knowledge and retail management approach. It also enables you to ensure that they are up to date with new product information, sales techniques, and consumer buying trends. 

EdApp is easy to use and free for you and your team. No credit card required.

or book a demo with us today!