Creating a Positive Customer Experience

This course is an overview of how to create a positive customer experience while working in the retail industry.

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About this course

Creating a positive customer experience ensures the maintanence and broadening of an organisation's customer base. If you want to enhance your skills in customer service, this is the course for you.


This 4-part course touches on what customer service really is, how to interact and impress customers, and how to engage your customer. Keeping customers happy is the aim of the game so let's get started!

What you'll learn

  • What is customer service?
  • How to Impress Your Customers
  • How to Interact with Your Customers
  • How to Engage Your Customer

Course Content

  • What is customer service?

    Gain an understanding of what customer service is, isn't, and what it should be.

    Lesson Excerpts

    • Let's start with a scenario... You go to the hardware store to buy something, but you are not sure what it's called.

      Let's start with a scenario... You go to the hardware store to buy something, but you are not sure what it's called.
    • You go into a store and the staff know you by your name and greet you with a smile.

      You go into a store and the staff know you by your name and greet you with a smile.
    • While there are a multitude of customer needs, six qualities of good customer service stand out. How do you think they rank based on importance?

  • How to Impress Your Customers

    Discover several unique and simple ways of impressing your customers.

    Lesson Excerpts

    • It only takes around three seconds for someone to get a first impression. In this short time, your customer forms an opinion about you based on your appearance, your body language, your mannerisms, and even on how you are dressed.

      It only takes around three seconds for someone to get a first impression. In this short time, your customer forms an opinion about you based on your appearance, your body language, your mannerisms, and even on how you are dressed.
    • First Impressions

    • Is the following statement true or false?

  • How to Interact with Your Customers

    Practice communication techniques to interact with your customers.

    Lesson Excerpts

    • It's Jane's second week working at a flower and gift shop. She has observed many customers have trouble finding the perfect gift.

      It's Jane's second week working at a flower and gift shop. She has observed many customers have trouble finding the perfect gift.
    • Find the topics that Jane can talk about with her customers

    • Benefits of Small Talk

  • How to Engage Your Customer

    Practice methods to engage retail customers for a long time.

    Lesson Excerpts

    • Video

    • Did you know that smiling, even when you don’t feel happy, can automatically put you in a better mood? It may seem forced and fake at first, but if you feel negative often at work, try to remember to smile.

      Did you know that smiling, even when you don’t feel happy, can automatically put you in a better mood? It may seem forced and fake at first, but if you feel negative often at work, try to remember to smile.
    • Engage Customers

Course Author

EdApp

EdApp is a leader in training for the mobile workforce. As a microlearning platform EdApp delivers tens of thousands of lessons a day globally. The use of gamification and social learning make EdApp a platform that boasts engagement across the board. The content library now lets you access world class content for you and your team. EdApp has set out to democratize learning and give everyone a classroom in their pocket.

Selected Review

"In sales, I am constantly faced with the challenge of creating a positive customer experience for each person who comes into the store. I did this course to make sure my skills were up to date in the area and it's safe to say that I learnt a lot even after being in the industry for over 10 years!"

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