The 15 Best Courses in Hotel Management

1. Guest Experiences

EdApp’s course on Guest Experience is an online hotel and restaurant management course that’s focused on ways to provide guests with the best experience possible starting from the front-office to the actual hotel venues. As you move through the lessons, you’ll gain insight into topics like breaking the ice, creating a welcoming atmosphere right from the front desk, personalizing guest experiences, delivering consistent service, and managing issues and complaints. By reinforcing these key basic skills in interacting with your guests, you’re able to create a more accommodating culture in your hotel. The microlearning approach on this course also makes key information more digestible, which helps improve their knowledge retention. Combined with gamification features, the lessons are more fun and engaging for your learners. 

Scope:

• Great guest experiences
• Personalize the guest experience
• Service with consistency
• Managing issues

Cost: Free

Created By EdApp

3. Cleaning and Sanitizing in Hospitality

Also available in EdApp, Cleaning and Sanitizing in Hospitality is another online hotel management course specifically designed for housekeepers. This 5-part course includes a lesson on restroom sanitation, ways to perform spot disinfection on high-touch areas, and also complete cleaning procedures and maintenance. It also covers best practices in proper cleaning of dining areas and public areas such as lobbies, corridors, walkways, and waiting rooms. A gamified quiz is ready by the end of the course to test the understanding of your housekeepers. Through impeccable cleaning services strengthened with proper training, you can increase customer satisfaction that will keep your guests coming back.

Scope:  

• Guidelines on servicing restrooms, dining areas, public areas
• Differentiating cleaning vs. sanitizing

Cost: Free

Created by EdApp

5. Guest Service in Hospitality and Tourism

EdApp offers another online hotel management course – Guest Service in Hospitality and Tourism – focused on helping your staff develop and reinforce the skills needed in guest services and prepare them for different customer service situations. This tourism and hospitality course explains the importance of good customer service skills in the tourism industry and further elaborates on the best ways for greeting guests in a hotel or restaurant. Then, it concludes with a lesson on dealing with some of the common customer complaints in the international hospitality industry. With the hotel industry being highly competitive, a hotel's edge amongst its hotelier competitors is the quality of service to its customers, which this course can help on.

Scope: 

• Customer service skills
• Greeting guests, event-planning
• Responding to complaints
• Tourism management

Cost: Free

Created by EdApp

6. Introduction to Hospitality Management

Available in Typsy, the Introduction to Hospitality Management program is designed to equip new managers for hospitality roles in the hospitality business with the knowledge and skills they need to handle the challenges that come with their role. The entire course is divided into 10 video lessons facilitated by Mike Ganino, a restaurant consultant with expertise in the field. In this course, he shares tips and techniques to help new managers adjust to their new leadership roles in the hospitality industry. By the end of this online hotel management course, your employees will learn how to delegate tasks to your team, deal with difficult customers, and meet guest service standards. While there’s a free plan on Typsy, each lesson comes with ads.

Scope:

• Prioritizing and delegating tasks
• Ensuring restaurant staff meet service standards
• Dealing with difficult customers, such as intoxicated guest
• Responding to customer feedback

Cost: Free plan for a maximum of 30 courses or $99.99 USD for 70+ ad-free courses

Created by Typsy

8. Hotel Management 101

Available in Universal Class, Hotel Management 101 gives your employees foundational knowledge in effectively managing various functions in a hotel or resort. This online hotel management course starts with an overview of the hospitality industry. It further discusses the duties and essential skills of a hotel manager. It also includes lessons on aspects of hotel reservation management, various modes of payment in hotels, and guest service management. 

Lessons are delivered through videos and supplementary articles. It also includes assignments and exams at the end of every lesson to reinforce key information and test their knowledge retention. Learners are required to have a minimum of 70 percent as the final grade to earn a certificate. The course is designed for self-paced learning but only within 6 months upon purchase.

Scope:

• Overview of the hospitality industry
• Hospitality management skills
• Guide on concierge and supervisory roles
• Aspects of lodging reservation
• Guest accounting practices
• Managing guest services  

Cost: $50 USD (without certification), $75 USD (with certification)

Created by Universal Class

10. Teamwork in the Hospitality Industry

Teamwork in the Hospitality Industry is an online hotel management course offered by EdApp to help the different functions in your hotel to work together more efficiently and seamlessly. Divided into 4 microlessons, this course allows you to learn about the importance of teamwork in hospitality, what teamwork looks like in practice, effective communication with your team, and communication in noisy environments. While teamwork is one of the least priorities in employee training in hotels, it is an essential aspect of employee development that will help all departments provide quality service for the guests.

Scope:

• Importance of teamwork in hospitality
• Teamwork in practice
• Effective communication with teams
• Communication in noisy environments

Cost: Free

Created by EdApp

12. Managing Human Resources in the Hospitality and Tourism Industry

Human capital is necessary when it comes to service businesses and it is no doubt that human resources is an important function in hotel management. Your employees are your asset because they are the ones who can ensure that your guests will have a good experience. The Managing Human Resources in the Hospitality and Tourism Industry course by edX will teach you the different concepts and theories involving human resources. It is a course by the Hong Kong Polytechnic University and its duration is 8 weeks, with 6 to 8-hour lessons per week. It’s also an instructor-led course great for those in an intermediate managerial position.

Cost: Free, add $198 (USD) for a verified certificate

Certification: Available

Scope: Human resources staffing, organizational culture, leadership and diversity, equal employment opportunities and managing employee turnover, international human resources management in hospitality, future trends of human resources in hospitality

Created by edX

14. Hotel Marketing Strategies

The Hotel Marketing Strategies course will give you insight into how you can increase occupancy, quality service, regulars, and good experience feedback.  There are 4 modules in this course that can be completed in 5 hours. An article is also provided, along with 36 downloadable resources. Lastly, a completion certificate is made available after taking the course.

Cost: $13.99 (USD) 

Certification: Available

Scope: Hotel design, hotel marketing, bookings, guest services, housekeeping of rooms, kitchen & bathroom

Created by Udemy