EdApp by SafetyCulture

Teamwork in the Hospitality Industry

By EdApp
4 Lessons
Deploy to my team

This course is free and editable. Yours to re-brand and tailor to your needs!

About this course

By embracing teamwork, you will not only improve your own working experience, but also that of your co-workers. The hospitality industry is diverse, with many people playing different roles in different environments. Let’s look at how you can improve your teamwork skills.

From the author

Teamwork is essential for success in the hospitality industry due to its fast-paced and everchanging nature. If you work in hospitality, you will understand the lack of time you have to develop skills aside from the time you spend at work. If this is a big yes, look no further than this microlearning course to provide you with all of the skills you need to develop the teamwork essentials for success in the hospitality industry. This course provides learners with insight into why teamwork is important, how to put it into practice, how to communicate effectively within the team, and communicating in noisy environments.

What you will learn

  • Why Hospitality Teamwork is Important
  • Communicating Effectively in Your Team
  • Hospitality Teamwork in Practice
  • Hospitality Teamwork
  • Communicating in Noisy Environments

Teamwork in the Hospitality Industry Lessons

Click through the microlessons below to preview this course. Each lesson is designed to deliver engaging and effective learning to your team in only minutes.

  1. Why Teamwork Is Important in Hospitality
  2. Teamwork in Practice
  3. Communicating Effectively in Your Team
  4. Communicating in Noisy Environments

Like what you see?

This course is free and completely editable. Update the text, add your own slides or re-brand the entire course — with our no-code authoring tool, the sky’s the limit!

Follow the interactions on each screen or click the arrows to navigate between lesson slides.

Teamwork in the Hospitality Industry course excerpts

Why Teamwork Is Important in Hospitality

Understanding what teamwork entails when working in the hospitality industry, and how you will benefit from it.

Teamwork in the Hospitality Industry Course - Lesson Excerpt

"Talent wins games, but teamwork and intelligence win championships." – Michael Jordan

Long-term success in your bar, hotel, restaurant or wherever you work, can only be achieved if everyone does their part. A chef makes good food, maintenance ensures the broken table is repaired, waiters deliver excellent service, and there are many more co-workers each having to play their role.

Having good camaraderie with your co-workers will improve the general day-to-day interaction and teamwork with your co-workers. But like all good things in life, it will take time and effort to build a trusting bond with your co-workers, stimulating mutual support and character building.

Teamwork in Practice

There are practical ways in which you can improve your teamwork in your workplace. Let’s look at them.

Teamwork in the Hospitality Industry Course - Lesson Excerpt

Does this scenario sound familiar? John: "Lisa, where is the clean glass I asked for?" Lisa: "I asked Carine to bring the glass!"

Do you think better teamwork could have improved this scenario? Each day you bring yourself, with your strengths and weaknesses, to work - neither you, nor your co-workers, are perfect.

So, we need to learn how to understand and communicate better with each other to be more empathetic. If Lisa was more in-tune with Carine she would have known that Carine has a bit of a hearing problem, so she doesn't always hear things.

Empathy can be generated from mutual respect and understanding of your co-worker's situation. Each story has two sides, your side and your co-worker's side.

Communicating Effectively in Your Team

A big part of good teamwork is the ability to communicate effectively. So, we will be exploring ways to improve communication between team members in the hospitality industry.

Teamwork in the Hospitality Industry Course - Lesson Excerpt

Let’s think back to our scenario with John and Lisa - when John asked Lisa to get a clean glass.

There is much more than just the words that conveyed the message to the other party. The non-verbal communication, like the tone in which Lisa replied to John played a huge part in the message John received.

Respect is something that is built through time. Team members should build good communication culture to ensure effective communication. So, let’s explore some good communication habits.

In your next shift, make sure to ask for the names you can't remember. Repeat them in your head three times, and practice, practice, practice...

Communicating in Noisy Environments

A noisy work environment is something commonly found in the hospitality industry. We will be looking at some practical ways to ensure your message does not get lost in the noise.

Teamwork in the Hospitality Industry Course - Lesson Excerpt

It is rush-hour, and your workplace is buzzing. You have to place drink orders at the bar, for the bartenders that have their hands full on the other side of the bar. How are you going to get your orders to the bartender?

If you are planning on shouting at them, that would not be the wisest move - you'll just add to the noise that's already a cacophony.

Let’s look at a few steps you can take to improve your communication in noisy environments.

Face each other directly when you are speaking. Research shows that when we receive a message with both ears it improves our processing of the information we heard.

It can also help you notice body language.

It can also help you see any signs or gestures the other person is using to convey a message.

A noisy environment has its challenges. Which of the following options is the best way to communicate?

Kuskoy is a small village located on a mountain high above Turkey's Black Sea coast. The fog around the mountain makes it challenging to hear a human voice. To overcome this challenge the Kuskoy villagers developed a way of communicating using whistling which can be heard several miles away. This technique is called: "bird language".

Whistling might not be the best solution for your situation. But look at different ways, such as sign language to help you to convey your message even in a noisy environment.

Think of it as a team building exercise - use your own workplace language. It can be lots of fun, and ultimately quite useful.

As you have learned, teamwork is practical. And like any practical skill it needs to be practiced. Start off with the basics: Smile Have empathy with your team members And find an effective way to communicate

You can be the transformation your team needs!

Course media gallery

Teamwork in the Hospitality Industry


EdApp is an award winning, mobile first microlearning platform with integrated authoring and delivery. EdApp contributes training courses that have been created by the in house instructional design specialists.

Course rating


it is a good experience

Its just a basics but this small points says a lot.. thank you

Too easy

EdApp is easy to use and free for you and your team. No credit card required.

or book a demo with us today