10 Free Hotel Management Online Training Courses

We’ve provided a list of hotel management online training courses to help hotel managers and employees keep up with industry standards on hotel management, hotel housekeeping, and interaction with guests. Lessons from courses include understanding the hotel industry, reinforcing sanitation standards, improving communication skills in interacting with guests, adapting hotel service procedures during COVID-19, and more.

10 Hotel Management Online Training Courses
Last published: 15th November 2021
EdApp Online Hotel Management Course #1 -  Guest Experiences

1. Guest Experiences

EdApp’s course on Guest Experience is an online hotel management course that’s focused on ways to provide guests with the best experience possible starting from the front-office. As you move through the lessons, you’ll gain insight into topics like breaking the ice, creating a welcoming atmosphere right from the front desk, personalizing guest experiences, delivering consistent service, and managing issues and complaints. By reinforcing these key basic skills in interacting with your guests, you’re able to create a more accommodating culture in your hotel. The microlearning approach on this course also makes key information more digestible, which helps improve their knowledge retention. Combined with gamification features, the lessons are more fun and engaging for your learners. 

Scope:

  • Great guest experiences
  • Personalize the guest experience
  • Service with consistency
  • Managing issues

Cost: Free

Created By EdApp

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EdApp Online Hotel Management Course #2 - Hotel Housekeeping Inspection

2. Hotel Housekeeping Inspection

This Hotel Housekeeping Inspection course offered by EdApp serves as a great onboarding training material for introducing housekeeping tasks to new hires, as well as a refresher training course in maintaining cleaning standards for existing housekeepers. This 3-part course provides guidelines and best practices for various hotel operations, including inspecting guest rooms, bathrooms, and corridors to help your housekeepers ensure quality sanitation and accommodation, leaving a good impression on the guests. This course is available for free in EdApp’s course library, making it readily deployable for your teams. 

Scope: 

  • Room inspection
  • Bathroom inspection
  • Corridor inspection

Cost: Free

Created by EdApp

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EdApp Online Hotel Management Course #3 - Cleaning and Sanitizing in Hospitality

3. Cleaning and Sanitizing in Hospitality

Also available in EdApp, Cleaning and Sanitizing in Hospitality is another online hotel management course specifically designed for housekeepers. This 5-part course includes a lesson on restroom sanitation, ways to perform spot disinfection on high-touch areas, and also complete cleaning procedures and maintenance. It also covers best practices in proper cleaning of dining areas and public areas such as lobbies, corridors, walkways, and waiting rooms. A gamified quiz is ready by the end of the course to test the understanding of your housekeepers. Through impeccable cleaning services strengthened with proper training, you can increase customer satisfaction that will keep your guests coming back.

Scope:  

  • Guidelines on servicing restrooms, dining areas, public areas
  • Differentiating cleaning vs. sanitizing

Cost: Free

Created by EdApp

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EdApp Online Hotel Management Course #4 - COVID-19 Safety for Hotels

4. COVID

Another online hotel management course by EdApp, COVID-19 Safety for Hotels can help your housekeepers, as well as the rest of your employees, provide a service that helps reduce COVID-19 transmission in hotels. This 4-part course includes an overview of COVID-19, recommended cleaning and housekeeping procedures, and safe ways to attend to guests in public areas. It also lists down safe servicing and maintenance practices for dining or room service to prevent the spread of COVID-19. By equipping your staff with knowledge in adapting their service procedures during the pandemic, you’re able to keep them and your guests safe. 

Scope:  

  • Overview of COVID-19
  • Housekeeping and servicing procedures amidst COVID-19

Cost: Free

Created by EdApp

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EdApp Online Hotel Management Course #5 - Guest Service in Hospitality and Tourism

5. Guest Service in Hospitality and Tourism

EdApp offers another online hotel management course – Guest Service in Hospitality and Tourism – focused on helping your staff develop and reinforce the skills needed in guest services and prepare them for different customer service situations. This course explains the importance of customer service skills in the tourism industry and further elaborates on the best ways for greeting guests in a hotel or restaurant. Then, it concludes with a lesson on dealing with some of the common customer complaints in the hospitality industry. With the hotel industry being highly competitive, a hotel's edge amongst its competitors is the quality of service to its customers, which this course can help on.

Scope: 

  • Customer service skills
  • Greeting guests
  • Responding to complaints

Cost: Free

Created by EdApp

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Typsy Online Hotel Management Course #6 - Introduction to Hospitality Management

6. Introduction to Hospitality Management

Available in Typsy, the Introduction to Hospitality Management course is designed to equip new managers in the hospitality business with the knowledge and skills they need to handle the challenges that come with their role. The entire course is divided into 10 video lessons facilitated by Mike Ganino, a restaurant consultant with expertise in the field. In this course, he shares tips and techniques to help new managers adjust to their new leadership roles in the hospitality industry. By the end of this online hotel management course, your employees will learn how to delegate tasks to your team, deal with difficult customers, and meet guest service standards. While there’s a free plan on Typsy, each lesson comes with ads.

Scope:

  • Prioritizing and delegating tasks
  • Ensuring restaurant staff meet service standards
  • Dealing with difficult customers, such as intoxicated guest
  • Responding to customer feedback

Cost: Free plan for a maximum of 30 courses or $99.99 USD for 70+ ad-free courses

Created by Typsy

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Alison Online Hotel Management Course #7 - Health and Safety in Food Service

7. Health and Safety in Food Service

This Health and Safety in Food Service course by Alison helps reinforce best practices on food service, which is a crucial aspect in the hospitality industry. This online hotel management course covers the functions, operations, and principles of the food and beverage department in hospitality, including catering. It also includes a guide on safe practices in food handling, as well as preventive measures for accidents in culinary operations. 

By the end of the course, your learners can check their knowledge and understanding with an assessment test. A minimum score of 80 percent is required for successful course completion. While the course is available for free, official certificates are only available for purchase.

Scope:

  • Kitchen design and layout
  • Safe food handling in food service operations
  • Preventing and treating accidents in food service operations

Cost: Free

Created by Alison

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Universal Class Online Hotel Management Course #8 - Hotel Management 101

8. Hotel Management 101

Available in Universal Class, Hotel Management 101 gives your employees foundational knowledge in effectively managing various functions in a hotel or resort. This online hotel management course starts with an overview of the hospitality industry. It further discusses the duties and essential skills of a hotel manager. It also includes lessons on aspects of hotel reservation management, various modes of payment in hotels, and guest service management. 

Lessons are delivered through videos and supplementary articles. It also includes assignments and exams at the end of every lesson to reinforce key information and test their knowledge retention. Learners are required to have a minimum of 70 percent as the final grade to earn a certificate. The course is designed for self-paced learning but only within 6 months upon purchase.

Scope:

  • Overview of the hospitality industry
  • Hospitality management skills
  • Aspects of reservation
  • Guest accounting practices
  • Managing guest services  

Cost: $50 USD (without certification), $75 USD (with certification)

Created by Universal Class

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Typsy Online Hotel Management Course #9 - Interacting with Guests

9. Interacting with Guests

Typsy also offers the Interacting with Guest course, which is an online hotel management course that will help your staff improve interactions and establish strong connections with guests. This course contains fundamental practices on building a strong impression through interactions with guests. It also provides various techniques in assessing the needs, demands, and problems of guests. By equipping your hotel employees with the right knowledge in interacting with guests, they become proactive in making a meaningful accommodation and experience for your guests.

Scope:

  • Establishing rapport with guests
  • Non-verbal communication
  • Active listening
  • Dealing with various situations with guests

Cost:  Free plan for a maximum of 30 courses or $99.99 USD for 70+ ad-free courses

Created by Typsy

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EdApp Online Hotel Management Course #10 - Teamwork in the Hospitality Industry 

10. Teamwork in the Hospitality Industry

Teamwork in the Hospitality Industry is an online hotel management course offered by EdApp to help the different functions in your hotel to work together more efficiently and seamlessly. Divided into 4 microlessons, this course allows you to learn about the importance of teamwork in hospitality, what teamwork looks like in practice, effective communication with your team, and communication in noisy environments. While teamwork is one of the least priorities in employee training in hotels, it is an essential aspect of employee development that will help all departments provide quality service for the guests.

Scope:

  • Importance of teamwork in hospitality
  • Teamwork in practice
  • Effective communication with teams
  • Communication in noisy environments

Cost: Free

Created by EdApp

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Hotel Management Course - Coursera's The Fundamentals of Revenue Management: The Cornerstone of Revenue Strategy

11. The Fundamentals of Revenue Management: The Cornerstone of Revenue Strategy

To keep your hotel running, it is important to understand how it should generate revenue. In the Fundamentals of Revenue Management: The Cornerstone of Revenue Strategy course by Coursera,  you will learn the costs of running a hotel as part of hotel management. Analytics-based techniques are also included for the prediction of consumer behaviors to develop selling strategies. This is a flexible course that can be completed in 11 hours. Readings and quizzes are given out and once completed, a shareable certificate is available for claiming.

Cost: Enroll for free

Certification: Available

Scope: Revenue management, segmentation, forecasting & budgeting, pricing

Created by Coursera

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Hotel Management Course - edX's Managing Human Resources in the Hospitality and Tourism Industry

12. Managing Human Resources in the Hospitality and Tourism Industry

Human capital is necessary when it comes to service businesses and it is no doubt that human resources is an important function in hotel management. Your employees are your asset because they are the ones who can ensure that your guests will have a good experience. The Managing Human Resources in the Hospitality and Tourism Industry course by edX will teach you the different concepts and theories involving human resources. It is a course by the Hong Kong Polytechnic University and its duration is 8 weeks, with 6 to 8-hour lessons per week. It’s also an instructor-led course great for those in an intermediate managerial position.

Cost: Free, add $198 (USD) for a verified certificate

Certification: Available

Scope: Human resources staffing, organizational culture, leadership and diversity, equal employment opportunities and managing employee turnover, international human resources management in hospitality, future trends of human resources in hospitality

Created by edX

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Hotel Management Course - Skillshare's Guest Experiences

13. Hotel Management Operations

Hotel Management Operations by Skillshare is a comprehensive course about hotel operations and covers the different functions, theories, and real-world applications of hotel management. From the hospitality fundamentals up to a more advanced managerial level, this course can walk you through everything you need to know to get started. With a duration of 1 hour and 7 mins, the 9 lessons are delivered in a video format and can be taken at your own pace.

Cost: Get started for free

Certification: Not available

Scope: Industry segmentation, organizational structure, front office, food & beverage, housekeeping, sales & marketing, career success

Created by Skillshare

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Hotel Management Course - Udemy's Hotel Marketing Strategies

14. Hotel Marketing Strategies

The Hotel Marketing Strategies course will give you insight into how you can increase occupancy, quality service, regulars, and good experience feedback.  There are 4 modules in this course that can be completed in 5 hours. An article is also provided, along with 36 downloadable resources. Lastly, a completion certificate is made available after taking the course.

Cost: $13.99 (USD) 

Certification: Available

Scope: Hotel design, hotel marketing, bookings, guest services, housekeeping of rooms, kitchen & bathroom

Created by Udemy

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Hotel Management Course - Alison's Hospitality Management - Health and Safety in Food Service - Revised

Hospitality Management

Part of your hotel management responsibilities includes handling food service and complying with food safety standards. If the food served to the guests causes any allergic reaction or health emergency, the hotel can be held liable for damages. Alison’s Revised Hospitality Management - Health and Safety in Food Service course will give your employees a better understanding of the basic principles and practices of food safety. Related topics such as kitchen safety and design are also covered so it is a good course for your employees to gain knowledge about health and safety in food service. There are 4 modules, with 13 topics that can be completed in 1 hour and a half to 3 hours.

Cost: Free

Certification: Available

Scope: Kitchen design and layout, safe food handling in food service operations, preventing and treating accidents in food service operations

Created by Alison

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Deliver consistent service quality with hotel management online training

In the hospitality industry, the kind of accommodation and services that you and your team provide serves as a reflection of the values and culture of your hotel. To provide your customers with stellar accommodations and experience, you need great teamwork and seamless operations from all your hotel functions. When an employee fails to keep up with the standards of the hotel, it can result in mistakes or forgotten tasks, negatively affecting customer satisfaction. To keep a consistent service and performance from your staff, it’s essential to equip them with knowledge and reinforce guidelines and standards through training. That’s why we’ve curated a list of 10 online hotel management courses that will help both training managers and hotel staff in understanding the roles of various departments, as well as in enhancing their skills in interacting with guests.

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