10 Customer Support Training Courses

We’ve created a list of customer support training courses to help employees provide the best service experience to consumers. These courses will equip them with the vital skills, knowledge, and the proper mindset to strengthen customer relationships and grow your business.

10 Customer Support Training Courses
Last published: 27th October 2021
EdApp Customer Support Training Course - Call Center Customer Service

Customer Support Training Course #1 - Call Center Customer Service

At some point, we’ve all found ourselves contacting customer support by phone when we need help with a service or product. Aside from solving our concerns, it’s also important that good service is provided as it can make or break the customer experience. Employees who work in call centers will find this training by EdApp very useful as it teaches the essentials of proper phone interaction, such as preparing for a phone call, parts of a call, phone etiquette, and more. Learners will also know how to properly hold and transfer calls which can sometimes be frustrating for customers. In line with this, they’ll learn how to handle difficult customers professionally and effectively help them at the end of the day.

This microlearning course is fully customizable and editable so it’s easy to add in procedures, spiels, and techniques specific to your organization. Just choose from over 80 intuitively designed and interactive templates then enter your content and you’re good to go. You can also put your branding and themes with EdApp’s easy-to-use authoring tool and personalize your course to make it your own. Thanks to the Canva integration feature, there’s no need to exit the authoring tool and you can create and include visually appealing imagery in just a few clicks.

Cost: Free

Scope:

  • Phone call preparation
  • Parts of a phone call
  • Holds & transfers
  • Phone etiquette
  • Handling difficult customers

Created By EdApp

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EdApp Customer Support Training Course - Customer Service: Handling Complaints

Customer Support Training Course #2 - Customer Service: Handling Complaints

The Customer Service: Handling Complaints course published by Università di Firenze is offered for free by EdApp in its massive course library. This 3-part course covers techniques to address customer complaints and negative reviews, and ways to resolve them appropriately. Knowing how to address these issues plays an important role in strengthening customer relationships as it turns complaints and negative feedback into a positive customer experience. This course can be immediately deployed to your team or customized according to your organization’s specific best practices. 

Cost: Free

Scope: 

  • Working with customer complaints
  • Address online complaints
  • Handling negative reviews positively

Created by EdApp

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Alison Customer Support Training Course - Developing Quality Customer Service Skills

Customer Support Training Course #3 - Developing Quality Customer Service Skills

This course was designed for those working as customer service representatives or anyone looking to improve their skills. Here, employees will learn the necessary attitudes, qualities, and skills they must possess when interacting with customers. They’ll also learn the general dos and don’ts of making a good impression and the importance of developing the right mindset. This course takes up to 3 hours to finish and includes an assessment which they need to get at least 80% in to earn a certificate.

Cost: Free

Scope:

  • Introduction to customer service
  • Customer service skills
  • Dos and don'ts when dealing with customers

Created by Alison

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Disney Institute Customer Support Training Course - Disney's Approach to Quality Service

Customer Support Training Course #4 - Disney's Approach to Quality Service

Discover how the well-loved company Disney brings magic to their customers with their very own customer support training course. Here, current Disney leaders highlight the impact of providing exceptional customer service and having the right service standards in your organization. This course also tackles the importance of assessing your commitment to providing quality service so that your service strategy can be improved. It also talks about giving customers a consistent service experience to build customer loyalty and retention. As mishaps occasionally arise in this line of work, learners are equipped with skills to recover from a service failure and transform it into an opportunity to solidify customer relations. 

This self-paced course takes around 3-4 hours to complete and includes a digital certificate of completion. However, learners only have 1 year of access to this training from the date of purchase.

Cost: $199 USD

Scope: 

  • Assessing and designing a service strategy
  • Delivering quality customer service
  • Customer service failures

Created by Disney Institute

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EdApp Customer Support Training Course - Dealing with Difficult Customers

Customer Support Training Course #5 - Dealing with Difficult Customers

EdApp’s Dealing with Difficult Customers is a customer service training course designed to develop customer service and problem-solving skills for the food and beverage services industry. This course covers the types of difficult customers and best practices in meeting their needs and solving their problems. It also guides your employees in dealing with difficult situations through lessons such as responding to guest complaints, handling wrong food orders, and encountering intoxicated customers. When your staff is equipped with problem-solving skills, they can easily provide excellent customer service and attend to the needs of all kinds of customers.

Cost: Free

Scope: 

  • Types of difficult customers
  • Responding to guest complaints
  • Handling wrong food order
  • Dealing with intoxicated customers

Created by EdApp

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Coursera Customer Support Training Course - Customer Service Fundamentals

Customer Support Training Course #6 - Customer Service Fundamentals

Coursera’s customer support training course is geared towards customer service representatives in the IT industry. It starts by putting a spotlight on the importance of having good communication skills, which are manifested by being clear and concise, using the right tone, and applying non-verbal cues. Here, they’ll also learn how personality comes into play when providing support by exhibiting key traits, such as patience, empathy, and the willingness to help. This course also teaches problem-solving skills and best practices to drill down the root cause of a customer’s issue to provide the best resolution. Learners need to allot 24 hours to complete this course and they’ll receive a certificate of completion afterward.

Cost: Free

Scope: 

  • Communication skills
  • Characteristics of a customer support representative
  • Problem-solving best practices

Created by Coursera

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EdApp Customer Support Training Course - Creating a Positive Customer Experience

Customer Support Training Course #7 - Creating a Positive Customer Experience

EdApp created this customer support training course for employees in the retail industry to help them develop and improve their service skills. Having these skills in their arsenal will help retain and increase their customer base by creating a positive customer experience. This 4-part course focuses on teaching employees how to keep customers happy by emphasizing topics on the customer service’s role on the customer’s overall brand experience, as well as ways to effectively interact with customers. EdApp’s microlearning feature makes this course convenient and engaging for your team and only a couple of minutes are needed to complete the course. This is perfect for your busy employees who don’t have the time to fit in-classroom training into their work schedules.

Cost: Free

Scope: 

  • Customer Service’s role in customer experience 
  • Ways to impress interact, and engage with customers
  • Effective customer interaction

Created by EdApp

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Business Training Works Customer Support Training Course - Chat Agent Training

Customer Support Training Course #8 - Chat Agent Training

To the casual eye, it may seem like providing customer support through chat looks simple due to its quick and casual nature. However, mistakes here and there can easily happen and upset customers, which can turn into a social media nightmare. Business Training Works has created this course to avoid such disasters and equip chat support agents with the necessary skills needed to perform their jobs effectively. Among the topics discussed are chat etiquette, effective writing skills, and managing & handling multiple chats. To gauge how much they’ve learned, this course includes case studies where learners can put their newly acquired knowledge to practice. 

Cost: Available upon request

Scope: 

  • Chat etiquette
  • Communication skills
  • Chat management

Created by Business Training Works

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Dale Carnegie Customer Support Training Course - Managing Customer Expectations

Customer Support Training Course #9 - Managing Customer Expectations

Dale Carnegie has created this course to help customer support employees build lasting customer relationships by managing and aligning their expectations. This course emphasizes the importance of knowing your customers and their initial expectations of the service. Here, learners will gain knowledge on best practices and techniques, such as setting realistic expectations and following a consistent process all throughout the organization. They’ll also learn about the Dale Carnegie Principles to help bridge the gap between expectations and reality. This course is in a live online format and takes 3 hours to finish.

Cost: $385 USD

Scope:

  • Identifying customer expectations
  • Managing and aligning customer expectations
  • Dale Carnegie principles

Created by Dale Carnegie

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EdApp Customer Support Training Course - Excellent Customer Service Through Communication

Customer Support Training Course #10 - Excellent Customer Service Through Communication

Unclear communication can be a big barrier to delivering excellent customer service as misunderstandings can most likely occur. This course by EdApp focuses on the importance of communication and why every customer support representative should have great communication skills. In this course, learners will discover examples of customers’ feedback and responses whenever they contact support. They’ll learn about the factors that contribute to unclear communication and develop best practices to communicate in a clear and concise manner.

As no two learners learn alike, EdApp makes it easy to add different types of media and interactive elements, such as video, games, text fields, and more. Its free microlearning template library provides a diverse set of intuitively designed templates that you can use to effectively deliver your content to every kind of learner.

Cost: Free

Scope:

  • Communication skills
  • Customer feedback
  • Best practices for customer interaction

Created by EdApp

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Deliver exceptional and quality service with customer support training

In today’s fast-paced world, good customer service is hard to come by. There’s a tendency to lose that human aspect as customers may be treated as numbers or part of a sales quota that needs to be reached. Due to this, it’s not surprising to know that most of a consumer’s purchasing decision is based on the service they receive. This is why it’s critical that organizations invest in training employees since they’re the face of the organization and the main point of contact with customers. By providing excellent customer service, you can build trust and loyalty with your customers, while ensuring that your business stays afloat.

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