EdApp by SafetyCulture
Free Course

Customer Service: Handling Complaints

By Università di Firenze
3 Lessons
4.6(203)
Deploy to team
Customer Service: Handling Complaints Lessons

The full course includes

  1. Working with customers and their complaints
  2. How to address online customer complaints
  3. Handling negative reviews positively

Follow the interactions on each screen or click the arrows to navigate between lesson slides.

Course author


Mobile first training
Gamified experience
Editable content
Course overview

Learn how to turn negative customer complaints into a positive customer experience.

The full course includes
  1. Working with customers and their complaints
  2. How to address online customer complaints
  3. Handling negative reviews positively

Course Rating

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