Dealing with Difficult Customers Lessons
The full course includes
- Types of Difficult Customers
- How to Respond to a Guest Complaint
- How to Handle a Wrong Food Order
- Dealing with Intoxicated Customers
Follow the interactions on each screen or click the arrows to navigate between lesson slides.
Course author
EdApp
EdApp is a multi-award-winning mobile-first learning platform that introduces a better way to train teams anytime, anywhere, on any device.
Course overview
Problem solving is a crucial skill to obtain in any role in any industry. Customers come with all different attitudes and situations which need to be handled confidently and correctly for the optimal outcome. Educating on these topics is the perfect way to maintain excellent service and problem-solving, which is why this 4-part course is perfect. The modules will touch on difficult customers, responding to complaints, managing mishaps and dealing with intoxicated customers.
What you will learn
- Types of Difficult Customers
- How to Respond to a Guest Complaint
- Dealing with Intoxicated Customers
- How to Handle a Wrong Food Order
The full course includes
- Types of Difficult Customers
- How to Respond to a Guest Complaint
- How to Handle a Wrong Food Order
- Dealing with Intoxicated Customers
Course Rating
Nice
Good course for frontliners
great
It stopped too fast during the quiz