EdApp by SafetyCulture
Free Course

Dealing with Difficult Customers

By EdApp
4 Lessons
4.7(198)
Deploy to team
Dealing with Difficult Customers Lessons

The full course includes

  1. Types of Difficult Customers
  2. How to Respond to a Guest Complaint
  3. How to Handle a Wrong Food Order
  4. Dealing with Intoxicated Customers

Follow the interactions on each screen or click the arrows to navigate between lesson slides.

Course author

EdApp is a multi-award-winning mobile-first learning platform that introduces a better way to train teams anytime, anywhere, on any device.


Mobile first training
Gamified experience
Editable content
Course overview

Problem solving is a crucial skill to obtain in any role in any industry. Customers come with all different attitudes and situations which need to be handled confidently and correctly for the optimal outcome. Educating on these topics is the perfect way to maintain excellent service and problem-solving, which is why this 4-part course is perfect. The modules will touch on difficult customers, responding to complaints, managing mishaps and dealing with intoxicated customers.

What you will learn
  • How to Respond to a Guest Complaint
  • Types of Difficult Customers
  • Dealing with Intoxicated Customers
  • How to Handle a Wrong Food Order
The full course includes
  1. Types of Difficult Customers
  2. How to Respond to a Guest Complaint
  3. How to Handle a Wrong Food Order
  4. Dealing with Intoxicated Customers

Course Rating

M

Nice

Good course for frontliners

great

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