EdApp by SafetyCulture

10 Free Customer Service Certification Programs

We’ve handpicked the best free customer service certification programs to help you develop and hone your team’s skills and make sure that they deliver the best possible customer support service. Scroll down to learn more. 

Free Customer Service Certification Programs
Last published: 19th December 2022
EdApp Free Customer Service Certification Programs - Creating a Positive Customer Experience

Free Customer Service Certification Programs #1 - Creating a Positive Customer Experience

Excellent customer service can be your brand’s greatest asset. Modern customers are no longer satisfied with good quality products alone – they are also expecting high-quality customer service. If you’re looking to improve your team’s customer service skills, then this course might be just what they need. EdApp’s Creating a Positive Customer Experience course walks your reps through their role in creating a positive customer-centric experience for a successful customer-retention. It drills down simple but unique ways of impressing your customers and giving them delight, along with some communication and engagement messaging techniques that are useful for interacting with different types of customers. 

EdApp has incorporated images, clips, and practice scenarios to help your team better understand how these customer service skills and techniques can be applied to their everyday tasks. This free customer service certification program is also designed using interactive content templates to capture their attention and make sure that they’re effectively engaging with the content. Games and quizzes are reinforced to help with retention and also monitor their learning progress in a fun and exciting way. 

Length: 5-10 minutes per lesson, 4 lessons

Certification: Free

Scope: Customer service’s role in customer experience, impressing customers, communication and engagement techniques

Created By EdApp

Explore the course
EdApp Free Customer Service Certification Programs - Customer Service: Handling Complaints

Free Customer Service Certification Programs #2 - Customer Service: Handling Complaints

Getting customer complaints is normal, and it’s not all that bad if your customer service reps know how to listen and correctly address them. EdApp’s Customer Service: Handling Complaints course can help show your team how to resolve customer complaints, handle negative reviews positively, and turn this situation into an excellent customer service experience. It goes over the benefits of listening to customer expectations and customer feedback and how an immediate and effective response can strengthen customer relations. The difference between online and in-person complaints is also discussed, as well as the LAST strategy, which stands for Listen, Apologize, Solve, and Thank the customers. This strategy is deemed the most effective way to prove to your customers that you have a team that listens and takes their complaints seriously. 

Following a microlearning design model, the content of this customer support training course has been delivered in short bursts that your customer service reps can take in just a few minutes. This strategy has been proven to yield better retention and completion rates as opposed to organizing a weeklong customer service training or workshop session. 

Length: 5-10 minutes per lesson, 3 lessons

Certification: Free

Scope: Resolving complaints, handling negative reviews positively, benefits of customer feedback, addressing online complaints, LAST strategy

Created by EdApp

Explore the course
Coursera Free Customer Service Certification Programs - Customer Service Fundamentals

Free Customer Service Certification Programs #3 - Customer Service Fundamentals

This free customer service certification program by Coursera focuses on building the most essential skills that every customer service representative should have: communication, empathic behavior, problem-solving, and process adherence. It expounds on the importance of building rapport with customers and how a positive tone and concise communication contribute to building a healthy relationship with them. Learners also get to build on skills and best practices in finding and evaluating resources for customer queries and authentically resolving call center problems. The last module focuses on the concept of Service Level Agreement, which defines the service quality that’s expected by customers. This course is 100% online, and it comes with a shareable certificate and badge that will be provided upon completion. 

Length: Approximately 24 hours 

Certification: With a fee

Scope: Communication in building customer rapport, finding and evaluating resources, authentic problem solving, Service Level Agreement

Created by Coursera

Explore the course
FutureLearn Free Customer Service Certification Programs - Effective Questioning for Call Handlers

Free Customer Service Certification Programs #4 - Effective Questioning for Call Handlers

If you’re looking for a course that will help boost the telephone communication skills of your team and provide customer service at high quality, then this FutureLearn course is a good option. Through a series of telephone calls and video recordings from various research studies, learners will get to learn the different question styles, which they can adopt when getting information from their customers. They will also get to evaluate the consequences of a badly handled call, as well as how they can improve their performance. The role of technology and the influence of decision support software in call centers are also covered in this course. To make the learning experience easy for the learners, the course topics are split into weeks and a mix of bite-sized materials is used. 

Length: Approximately 3 weeks/ 3 hours per week

Certification: With a fee

Scope: Different question styles, consequences of a badly handled call, the role of technology in customer service

Created by FutureLearn

Explore the course
EdApp Free Customer Service Certification Programs - Call Center Customer Service

Free Customer Service Certification Programs #5 - Call Center Customer Service

The best customer service certification program for call centers can be found at EdApp. Its microlearning course on Call Center Customer Service has everything your team needs to know to master the ins and outs of providing excellent customer service in a call center environment. It consists of strategies and techniques for preparing for calls, which can help ensure that your team is fully equipped when they begin receiving real calls. It discusses the right tone, voice, and etiquette that they should adopt to make a good impression on their customers. This free customer service certification program also tackles the parts of a call and ways to make a hold and transfer process as smooth as possible. 

Take advantage of EdApp’s content authoring tool to tweak and rebrand this course for free. Add your logo or customize its font and theme to provide your learners with a more personalized learning experience. You can also add your own customer service policies and processes, or even include games and quizzes as preferred. 

Length: 5-10 minutes per lesson, 5 lessons

Certification: Free

Scope: Preparing calls, tone, voice, and etiquette, parts of a call, how to make a hold and transfer 

Created by EdApp

Explore the course

Explore our library including free customer service certification programs.

Alison Free Customer Service Certification Programs - Developing Quality Customer Service Skills

Free Customer Service Certification Programs #6 - Developing Quality Customer Service Skills

Alison’s Developing Quality Customer Service Skills was developed mainly to give newly employed service providers an overview of customer service and the most essential skills needed in this field. It explores the best practices to build and maintain healthy relationships with customers, the general dos and don'ts when communicating with them, and ways to handle and solve issues so more people know you through word of mouth. This course also discusses the use of digital applications and software like auto-attendants on the phone. While it's completely free to take, a digital certificate is provided for a small fee. To pass each course assessment, learners must score at least 80%.

Length: 1.5-3 hours

Certification: With a fee

Scope: Introduction to customer service, essential customer service skills, communication dos and don’ts, resolving customer issues, technology use in customer service

Created by Alison

Explore the course
EdApp Free Customer Service Certification Programs - Dealing with Difficult Customers

Free Customer Service Certification Programs #7 - Dealing with Difficult Customers

While most customer service reps fear dealing with customer complaints, this EdApp course will show them how to make the best of such a dreaded situation. It kicks off with a quick overview of the different types of difficult customers and how to handle them effectively. The advantages of dealing with difficult consumers are also covered, which include improving the business and bringing the best professionalism out of them. It explores Logan’s Roadhouse STARS guide – Sorry, Thank you, Act, Recover, and Share – which is extremely helpful in dealing with guest complaints. Lessons on how to manage a wrong food order and deal with intoxicated customers are also included, which, if handled correctly, can help boost your brand’s reputation in the long run. 

Similar to the rest of the EdApp courses, this free customer service course can be taken using mobile devices, like tablets and smartphones. This allows your learners to take and complete their training even while on the go.

Length: 5-10 minutes per lesson, 4 lessons

Certification: Free

Scope: Types of difficult customers, advantages of dealing with difficult customers, STARS guide to responding to a guest complaint, how to handle a wrong food order and deal with intoxicated customers

Created by EdApp

Explore the course
Oxford Home Study Centre Free Customer Service Certification Programs - Communication Skills

Free Customer Service Certification Programs #8 - Communication Skills

This Communication Skills course by Oxford Home Study Centre contains a helpful guide on how to develop and improve vital communication skills examples and how to build strong and lasting relationships with consumers. Self-awareness and confidence as the foundations of effective communication are also taught and practiced throughout the course. To improve their success in providing great customer service, this course also goes over communication essentials as well as communication barriers. This course supports self-paced learning and provides study materials upon enrollment. 

Length: 20 hours

Certification: With a fee

Scope: Communication skills needed in creating positive customer relationships, building self-awareness and confidence, communication basics and barriers

Created by Oxford Home Study Centre

Explore the course
EdApp Free Customer Service Certification Programs - Speaking with Confidence

Free Customer Service Certification Programs #9 - Speaking with Confidence

To provide excellent customer service, one must be able to communicate confidently with customers. Luckily, you no longer have to waste your time finding a free confidence building course that you can share with your customer service representatives. Accessible through EdApp’s free course library, the Speaking with Confidence course expounds on the importance of fluency in speaking and the secrets to mastering this skill. If your team's attending customers in-person, they can also use some of the customer service tips and tricks mentioned in this course to hold effective conversations and maintain eye contact for the best retail customer service. Your team will also get to practice nonverbal fluency and eliminate verbal fillers in order to have better interactions with their customers. 

Here, expect a series of audio narration and short-form videos to make sure that your learners can easily follow the strategies discussed. Feel free to use EdApp’s content authoring tool should you wish to provide your learners with additional resources or learning materials.

Length: 5-10 minutes per lesson, 1 lesson

Certification: Free

Scope: Fluency in speaking, steps to holding better conversations, maintaining eye contact, practicing verbal and nonverbal communication

Created by EdApp

Explore the course
EdApp Free Customer Service Certification Programs - Excellent Customer Service Through Communication

Free Customer Service Certification Programs #10 - Excellent Customer Service Through Communication

Good customer service is built on good communication, a skill that can be learned through this EdApp course. Excellent Customer Service Through Communication goes over the importance of communication and confidence, and how these skills are considered the pillars of great customer service. Through a series of case studies and exercises, your learners will learn the best enunciation, active listening, and confident speaking techniques that will improve how they communicate and connect with customers. There are also practical examples of customers’ feedback, alongside response techniques on how to approach them.

This free customer service certification program works best when paired with EdApp's Speaking with Confidence, which we’ve mentioned above. These courses are both structured following the mobile microlearning design, which is perfect for the busy schedules of your customer service representatives. They can take these materials at their own pace, plus, they can decide where and when they want to take them. 

Length: 5-10 minutes per lesson, 1 lesson

Certification: Free

Scope: Importance of communication skills, enunciation, active listening, and confident speaking techniques, customers’ feedback

Created by EdApp

Explore the course

EdApp is easy to use and free for you and your team. No credit card required.

or book a demo with us today