Employee training is a top priority for many organizations, enabling employees to adapt to new roles, enhance their skills, comply with safety regulations, and work more efficiently. However, it’s important to note that there is no universal approach to training and that companies first need to address each employees’ current needs and goals with the right type of employee training. To help you get started, we’ve provided a list of the most common types of training examples below.
1. Compliance Training
Compliance training is a type of employee training that’s mandated by industry-specific regulations and policies. It’s an essential part of your organization’s risk management system, ensuring that employees understand both state legislation and internal policies that are applicable to their work. Non-compliance to these laws can have drastic consequences, including criminal prosecution, penalties, loss of ability to operate, and damage to the business’s reputation. In some extreme cases, a lack of compliance training can even pose serious danger to the lives of employees.
Some common examples of compliance training include anti-harassment and bullying in the workplace, data protection training, OSHA compliance, and healthcare compliance. These are set in place to help you create a safer work environment, protect your business’s reputation, and minimize the risk of legal action. Other advantages of compliance training also include increased productivity among staff and reduced absenteeism due to injuries and mental health issues. Aside from all these benefits, compliance training also shows legislators that you are a reputable business that takes the safety and dignity of your employees seriously.
Overall, the main goals of compliance training are meeting industry training standards and getting a record of workers’ completion. These criteria can be met by finishing a 10-hour course or passing a written or practical assessment. Training compliance software like EdApp makes it easier for you to implement these mandatory training materials and track each employee’s training progress. It also allows for simpler automation processes with features like push notifications enabling the deployment of updates and course completion reminders in just a few clicks. These ensure that new employees are properly onboarded and that current workers are up to date on any policy changes.
Topics to discuss: OSHA compliance, healthcare compliance, anti-harassment and bullying, data protection
2. Onboarding Training
Onboarding training is another type of employee training that typically starts after a new employee is hired and continues until they can start working independently in their assigned role. During this process, they’ll be introduced to the structure and culture of the company and they’ll also gain a deeper understanding of their new responsibilities. Onboarding also dives into the relevant topics that they’ll need to perform their jobs well, some of which might include an overview of products, services, and target customers, as well as an introduction to resources needed to perform everyday tasks.
Human resources and department managers should prepare an onboarding program that addresses the technical aspects of each new hire’s role, provides quick access to information and skills, and discusses the objectives of the team, as well as the company as a whole. If you’re looking for a way to streamline your organization’s onboarding process, take advantage of employee onboarding software or learning management systems like EdApp. These tools allow you to build a centralized onboarding hub where employees can access all their needed learning materials.
Topics to discuss: Introduction to company best practices and support resources, organizational structure, an overview of company products, services, and target customers
3. Technical Training
Every day, there are new technologies and software applications being used in different fields of work. In order to avoid the risk of falling behind industry standards, employees need to be able to adopt new technologies or update their knowledge of existing ones. Technical training enables your employees to build core technical skills and master the technical aspects of their roles. Even employees who are already competent in their jobs can still undergo further technical training to gain new skills or stay current with the latest technological advancements.
In some cases, this form of training can be done quickly through one-time technical training courses. But other times, it may also require a lengthy process and more hands-on experience. For example, for industries like construction and manufacturing, workers must be adept at using different kinds of tools and machines and it might not be enough to just deploy online construction training courses or manufacturing courses. To make sure workers know how to safely operate these tools, you can take advantage of virtual reality platforms or facilitate live on-site training sessions where an instructor will guide them first-hand.
Topics to discuss: Machine handling, construction work, manufacturing, computer programming, accounting, data analytics
4. Soft Skills Training
It’s not enough to rely on technical skills alone. Workers must also be equipped with the necessary soft skills to efficiently adapt to the potential issues they’ll face in their roles. Through soft skills training programs, you can focus on honing your workers’ personal attributes and interpersonal skills and people-skills, such as communication, adaptability, problem-solving, public speaking, self-awareness, and conflict resolution. These are essential for your employees’ career growth and can also help your organization build stronger teams, gain new clients, and improve both customer relationships and dynamics within the company. Overall, this type of employee training will empower your team for long-term success.
A quick tip for training and development managers and trainers – consider deploying online soft skills training courses through microlearning platforms like EdApp. Through these kinds of training software, you can customize your course content and add gamification elements to make them more fun and engaging for your employees.
Topics to discuss: Communication, employee engagement, time management, conflict resolution, problem-solving, presentation, teamwork
5. Health, Safety, and Security Training
Companies that don’t adhere to health and safety legislation can face prosecution, fines, imprisonment, loss of staff, and loss of business altogether. To ensure your organization’s compliance with health, safety, and security laws, it’s vital that you provide your workers with comprehensive health, safety, and security corporate training programs. Regardless of whether your employees work in a hospital, a manufacturing company, a construction site, or a corporate office setting, health, safety, and security training helps them become more aware of the health and safety risks of their job. In the long run, this type of employee training also improves your workers’ quality of life and your business’s overall productivity.
Some of the safety topics for work that you can include in your organization’s health, safety, and security training programs include ergonomics training, risk assessment training, PPE training, fire safety, first aid training, and fatigue risk management.
Topics to discuss: Risk assessment training, fatigue risk management, workplace ergonomics, personal protective equipment, fire safety, first aid training
6. Product Training
Product training generally discusses the products or services that a company offers. It’s given to customer service representatives, sales teams, and anyone working on the product team to help them become more familiar with the specifics of a product or service. Unlike technical training, which mainly teaches employees how to use a product, this type of employee training focuses more on a product’s unique selling points. Through this process, you can ensure that your employees know your organization’s products or services like the back of their hands, allowing them to answer questions related to product features, benefits, prices, warranties, care, maintenance, and instructions for use.
With product training, marketing teams will be more equipped to advertise products and services to the general public. On the other hand, this type of training will also enable your customer service teams to answer any questions that your customers might have. To get started with your own product training program, you can either carry out face-to-face training sessions or use an LMS platform to deploy online training courses directly to the learner devices.
Topics to discuss: Product or service features, benefits, prices, warranties, care and maintenance, instructions for use and repair
7. Sales Training
Sales training is a bit similar to product training. But instead of focusing on just the product or service itself, it’s designed to help sales professionals develop the skills and techniques needed to highlight a product’s unique selling points and increase successful sales. Through sales training courses, you can also boost your sales teams’ overall sales knowledge and equip them with the professional skills they’ll need to connect with customers and build relationships. To help increase your sales teams’ confidence when dealing with customers, you can even dive into subtopics like effective communication, negotiation, objection handling, persuasive selling, and active listening. Investing in this type of employee training helps you produce strong salespeople that will continue to create value for your business and grow your customer base.
Nowadays, there’s a growing number of sales training platforms to choose from online. EdApp is one of the few elearning solutions that let you import sales training courses directly from their course library. You can even use their powerful cloud-based authoring tool to incorporate branding elements and gamification examples to make your sales course more personalized and interactive.
Topics to discuss: Communication skills, negotiation skills, objection handling, persuasive selling, active listening
8. Anti Bias and Diversity Training
Anti-bias and diversity training highlights the importance of being respectful to workers from all backgrounds. It’s a nuanced type of employee training that addresses topics such as intercultural and cross-cultural awareness, unconscious bias, and stereotyping. Implementing anti-bias and diversity training will teach employees how to report workplace harassment, advocate for their coworkers, and recognize and let go of unconscious biases that they might have towards other cultures, genders, and ethnicities. It’s a huge step to eliminating discrimination within teams and fostering healthy teamwork instead.
Using scenarios is a great way to implement anti-bias and diversity training as it immerses your workers in real-world scenarios, helps them improve their problem-solving and critical thinking skills, and allows them to determine how they will handle specific situations. EdApp is a powerful mobile training platform that can be used for scenario training. Through its intuitive authoring tool, you can create interactive microlearning courses that depict different anti-bias and diversity training simulations, perfect for addressing your workers’ training needs.
Topics to discuss: Anti-harassment and bullying, intercultural and cross-cultural awareness, unconscious bias, and stereotyping
9. Managerial and Leadership Training
Managerial and leadership training is a great way to strengthen and develop the leadership and management skills of new and potential leaders within the company. Even seasoned learning and development managers and supervisors could do well with this type of employee training as it allows them to polish their current skills and update their knowledge. For employees, managerial and leadership training can give them a closer look at their current roles and what it takes to become great leaders in the future. It also helps them build foundational skills like presentation development, project management, critical thinking, problem-solving, and crisis management.
Overall, this type of employee training allows all employees in an organization to step up as a leader, communicate effectively, improve strategies, think outside the box, and build better relationships with both co-workers and customers alike.
Topics to discuss: Presentation skills, project management, critical thinking, problem-solving, crisis management
10. Quality Assurance Training
Without quality assurance systems in place, an organization can face legislative sanctions, risk heavy operational costs, damage its reputation, and lose customers. As an employer, you can prevent these consequences by providing your workers with comprehensive quality assurance training. A great way to train is to start deploying online training courses that can help your team boost their knowledge and skills and effectively implement quality management processes. Through quality assurance training, workers in industries like manufacturing, construction, technology, healthcare, and hospitality will be able to detect potential product or service errors and ensure that everything meets quality standards. In this type of employee training, you’ll be able to touch on topics such as inspection checklists, site observance and non-conformance reports, ISO 9000 standard registration, and the six sigma quality management system.
If you’re looking for a good quality assurance tool, look no further than SafetyCulture’s iAuditor. This trusty inspection software allows you and your team to conduct workplace, equipment, and product quality checks as well as flag and resolve problems as a team.
Topics to discuss: Non-conformance reports, site observance reports, and inspection checklists, ISO 9000 standard registration, six sigma quality management system