We’ve compiled a list of 10 quality assurance training courses designed for operation managers, customer-facing employees, sales managers, software developers, and others in similar fields. These courses cover specialized topics such as site observance reports, ISO 9000, manual testing, automation testing, and information systems auditing.
Hosted on EdApp, the Quality Assurance course by Errigal provides workers with a general overview of quality checks, non-conformance reports, site observance reports, and inspection and test plans. In addition, workers will also learn about the best practices for product installation and proper processes for uploading, completing, and exporting checklists. These reports and checklists are required for thorough quality inspection and compliance with statutory standards in fields such as manufacturing and construction. With EdApp’s user-friendly authoring tool, you can import this course directly from the course library and edit its content according to your organization’s branding guidelines. You can even translate the entire course into over 100 languages through the platform’s AI translation feature.
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EdApp’s Quality Control course is designed specifically for workers in the manufacturing industry, giving them a broader understanding of quality control processes, quality assurance, and inspections. It goes over the eight dimensions of quality, which include performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality. These dimensions were originally conceptualized by David Garvin and can serve as your team’s framework for strategic analysis and product performance quality. As your workers go through the lessons, they’ll also learn about internal and external auditing procedures that are required for ISO 9000 standard registration.
Accessible through a desktop or mobile device, this microlearning course allows learners to complete lessons at their own pace. You can even send out automatic push notifications through the app to remind them when a new course update is available, ensuring higher engagement and completion rates.
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The Quality Assurance Management course, created by the Academy for Health & Fitness, aims to provide managers with extensive knowledge on quality concepts and categories, key terms, experiment designs, control charts, and sampling. This IAO (International Accreditation Organization) accredited course also delves into six sigma, its steps, and the 6 specific six sigma challenges. Through Reed’s platform, learners will have 24/7 access to interactive and high-quality lessons, as well as full tutor support and learning assistance. To receive certification, they’ll need to pass an automated multiple-choice assessment at the end of the training course and unfortunately, they’ll also have to shell out an additional £34 for both a digital copy and a hard copy of the accredited certificate.
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If you decide to try out this course, keep in mind that you’ll need to set your profile settings to public, accept freeCodeCamp’s academic honesty policy, and complete all the certification projects to receive certification.
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The Call Center School developed the Quality Assurance course for call center managers, team leaders, quality assurance specialists, and analysts who want to improve their quality assurance knowledge and skills and provide excellent customer service. Some of the topics covered in this course include quality monitoring forms, calibration meetings, coaching basics, quality monitoring programs, customer voice, and interaction analytics. Learners are given six months to complete all the modules and by the end of the entire online course, they’ll be able to execute fundamental quality assurance and control processes with ease. All of the training materials are made available through a mix of self-paced videos, narratives, scenarios, and self-assessments. Participants who successfully complete the course and pass the 30-question quiz will be able to download and share their certification.
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Available on Reed, the Quality Assurance (QA) Manager by One Education is a specialized training program designed for anyone working in quality management fields and those seeking quality assurance positions. Divided into five main lessons, this self-paced online course allows learners to explore quality concepts and categories, understand customer input, create quality experiment designs, learn how to use control charts, and delve deeper into the six sigma quality management system.
While the course isn’t free, Reed’s online learning platform allows learners to enjoy perks like voiceover and visual content, 24/7 accessibility, tutor support on weekdays, and instant assessment results upon completion. Do note that if you want to get a certificate licensed by the Quality License Scheme, you’ll need to get a 60% mark or higher on all of the course assessments.
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Created by H2KInfosys, the Quality Assurance Training course will provide banking, healthcare, finance, and telecom QA specialists with hands-on quality assurance experience using Cloud Test Lab. Through the course, they’ll also learn more about manual and automation testing through different environments including ETL, SAP, Web Services, and Mobile App Testing programs. The lessons also tackle specialized topics such as testing life cycle, test plans, software project architecture, performance testing, data warehouse testing, configuration management, and quality controls. A huge perk of this online course is that all the lessons are instructor-led and live, so learners will be able to ask questions in real-time. There are also mock interviews and resume preparation assistance to help aspiring QA specialists ace their job application process.
Created by H2KInfosysExplore the course
Alison’s Introduction to Quality Management course provides companies with a comprehensive overview of quality management and a deeper understanding of quality assurance standards and best practices. Some of the topics covered in this 3-hour online course include ISO 9000 regulations, the six sigma system, and quality management processes for the day-to-day operations of both small and large businesses. Your workers can also expect to learn more about the different customer acceptance criteria which include performance, aesthetics, special features, safety, reliability, durability, perceived quality, and service after sale. Through Alison’s online training platform, learners can directly take down notes, set study reminders, and access customer support around the clock.
Created by AlisonExplore the course
Made available through Coursera, this course on information systems auditing, controls, and assurance is designed by The Hong Kong University of Science and Technology to help IT professionals and QA specialists boost their knowledge regarding information security, IT management, risk management, and change management. This course also delves into more technical topics like information systems auditing, business application development, and information system maintenance and control. The 4 modules are spread across 4 weeks to help learners retain new knowledge better and avoid information overload. It can easily be accessed via desktop or mobile devices and is made available in 9 different languages including English, Spanish, Italian, Portuguese, German, Russian, French, Arabic, and Vietnamese.
Created by CourseraExplore the course
Another valuable course to include in your quality assurance training is the ISO 9001:2015 Quality Management System (QMS) by Alison. Here, your workers will learn how to maintain quality management systems according to the ISO 9001 standard, as well as incorporate some vital changes from the revised 2015 version. It also discusses in greater detail the standard clauses, regulation outlines, QMS framework, and all the basic ISO 9001 concepts, which are crucial for new quality assurance learners. By understanding these elements, your team will be able to comply with all quality standards and requirements and ensure customer satisfaction through the delivery of high-quality products and services.
Created by AlisonExplore the course
Quality assurance is a systematic process designed to help organizations determine if their products or services meet quality standards and requirements. It’s frequently used in different industries like manufacturing, construction, technology, healthcare, and hospitality, as it allows businesses to detect potential errors and issues in their products or services and ensure that these are fixed before implementation. Without quality assurance systems in place, an organization can face regulatory sanctions, risk major operational costs, damage its reputation, and lose customers. As an employer, you can prevent these outcomes by providing your workers with quality assurance training. We've provided some of the most comprehensive and up-to-date quality assurance courses that can help your team boost their knowledge and skills and effectively implement quality management processes.