Quality Control

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What is quality control?

What areas below would effect the quality of a product?

ISO 9000

Two types of auditing are required to become registered to the standard.

The aim is a continual process of review and assessment to verify that the system is working as it is supposed to, to find out where it can improve, and to correct or prevent identified problems.

It is considered healthier for internal auditors to audit outside their usual management line, so as to bring a degree of independence to their judgements.

** Quality Assurance**

Quality assurance is a way of preventing mistakes and defects in manufactured products and avoiding problems when delivering products or services to customers.

ISO 9000 defines quality assurance as...

QA includes... ## Management of the quality of raw materials Assemblies Products and components Services related to production Management ## Production Inspection processes

Eight Dimensions of Quality

A concept proposed by David A. Garvin as critical dimensions or categories of quality that can serve as a framework for strategic analysis.

The definition of quality is a difficult concept to define with any precision hence we must consider the key dimensions of a quality product or service.

Some of the dimensions are mutually reinforcing, whereas others are not—improvement in one may be at the expense of others.

Understanding the balance desired by customers among these dimensions can help build a competitive advantage.

A measure of product life, durability has both economic and technical dimensions. Durability can be defined as the amount of use one gets from a product before it deteriorates or the amount of use one gets from a product before it breaks down and replacement is preferable to continued repair.

The speed, courtesy, competence, and ease of repair. Consumers are concerned not only about a product breaking down but also about the time before service is restored, the timeliness with which service appointments are kept, the nature of dealings with service personnel, and the frequency with which service calls or repairs fail to correct outstanding problems.