Onboarding - Retail

An example course for onboarding new retail employees at a retail store.

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About this course

If you have new employees and need the best way to onboard them, look no further than this retail training programme! It can be challenging to provide effective training to new employees who need to experience effective induction to the company and its processes. That's why we have designed a course composed of important techniques to be employed for effective performance in their new roles. Onboarding no longer means just teaching new employees about what to and what not to do in the workplace, but also to encourage them to showcase their existing skills and be open to learn new ones. For this reason, onboarding for retail employees is essential to their performance in their designated retail store. This retail online training course provides learners with courseware focused on company value, cross selling, store procedures and suggestive selling. The understanding of core values is pivotal for total immersion into the company, teaching learners' own importance to the company they are a part of and what their vision is. Learning the importance of cross-selling and suggestive selling, and how they are crucial to the retail industry is essential for enahancing the store's KPIs.

What you'll learn

  • Company Values
  • Cross Selling
  • Store Procedures
  • Suggestive Selling

Course Content

  • Company Values

    Learn about your importance to our company, and what our core values are.

    Lesson Excerpts

    • Our company's most important trait is:

    • In our business model, we focus on engaging with customers.

    • Your skills and knowledge as a product enthusiast help you keep customers engaged during a sale.

  • Cross Selling

    Learn the importance of cross-selling, and how it fits into our retail business.

    Lesson Excerpts

    • Outfitting and Cross Selling techniques:

    • Outfitting and Cross Selling techniques:

    • What are the benefits of the outfitting technique?

  • Store Procedures

    Take this lesson to learn about specific store procedures, and come back if you ever need a refresher.

    Lesson Excerpts

    • In this lesson, let's explore some policies and procedures that are specific to our store.

      In this lesson, let's explore some policies and procedures that are specific to our store.
    • When opening the store, it is important to count the float correctly. Don't unlock the front door to customers until you have verified the float.

      When opening the store, it is important to count the float correctly. Don't unlock the front door to customers until you have verified the float.
  • Suggestive Selling

    Learn about how you can use suggestive selling to enhance your store's KPIs.

    Lesson Excerpts

    • Suggestive selling is a simple way to help customers discover everything the store has to offer.

      Suggestive selling is a simple way to help customers discover everything the store has to offer.
    • When is the easiest time to sell suggestively?

    • Suggestive selling is an easy way to reach sales targets faster.

Course Authors

EdApp

EdApp is a leader in training for the mobile workforce. As a microlearning platform EdApp delivers tens of thousands of lessons a day globally. The use of gamification and social learning make EdApp a platform that boasts engagement across the board. The content library now lets you access world class content for you and your team. EdApp has set out to democratize learning and give everyone a classroom in their pocket.

Selected Review

"Working in retail for over 10 years, I have seen how much the industry has evolved. This is why this Onboarding for Retail Course is so essential for new employees. I can really see how EdApp understands the concept of adaptability in our everchanging world."

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