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Retail Services - Communication Free
This course is designed to help you improve your communication in the workplace. We look at the skills which come together to create good communication.
From the author:“Communication in retail is a key driver of success for many reasons including its ability to develop a larger customer base and satisfy the existing ones. This course is designed to demonstrate the best practices to deliver excellent retail communication on the job. The course will provide worthwhile skills to retail employees, enabling them to provide service to customers that is above and beyond, and memorable. If you need to brush up on your retail communication skills, this is the course for you.”Retail Services - Communication Lessons
Click through the microlessons below to preview this course. Each lesson is designed to deliver engaging and effective learning to your team in only minutes.
- Active Listening
- Open vs Closed Questions
- Using Open Questions
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What you will learn
- Open vs Closed Questions
- Active Listening
- Using Open Questions
Retail Services - Communication course excerpts
Active Listening
Develop your communication skills by improving your listening skills, giving you a better understanding of what a customer is telling you.Active Listening
Active listening has great payoffs. The better you are at listening, the more information you will receive. This can not only lead to improvements in your career... ...but also, strengthen your bonds with family and friends. How then can we become an active listener? Let's do a little practice. In the next slide, you will watch a video on how to actively listen. As you watch, try to remember the four key strategies that the speaker will mention.
Active listening advice
What are the four active listening strategies mentioned in the video?
Which of the following statements about communication are true?
Open vs Closed Questions
The different questioning styles you can use to get the information you want from a customer.Open vs Closed Questions
Video
Using Open Questions
In this lesson we look at when to use open questions, and how to use them.Using Open Questions
Retail Services - Communication Course Author
EdAppEdApp is an award winning, mobile first microlearning platform with integrated authoring and delivery. EdApp contributes training courses that have been created by the in house instructional design specialists.Users Also Learned
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