Be a Team Player

When you work in retail, you work in a team. Although the old saying of “there is no “I” in team” sound like a cliché, it stays true and is fundamental to the understanding of teamwork. Let’s explore how teamwork can improve your working environment, and your day to day job satisfaction.

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About this course

Effective teams must ensure collaboration amongst employees with various expertise and experience. That's why being a team player is essential for seamless communication and collaboration within organisations.


If you’ve experienced both positive and negative team experiences, you will understand the necessity for effective teamwork training, which is why you do not need to look further than this course to brush up your and your fellow colleagues' skills on how to be a team player.


The course explores all the ways you can be a team player in the workplace.

What you'll learn

  • Why Teamwork is Important in Retail
  • How to Be a Better Team Player
  • Communicate Effectively with Your Team Members
  • How to Handle Interruptions

Course Content

  • Why Teamwork is Important in Retail

    Effective teamwork can improve the general functionality of your department or shop. Let’s look at how.

    Lesson Excerpts

    • Teamwork is the combined actions of a group of people working together effectively to achieve a goal.

      Teamwork is the combined actions of a group of people working together effectively to achieve a goal.
    • Teamwork is the oil that makes a team work, but it does not just happen. It is something you consciously need to work on.

      Teamwork is the oil that makes a team work, but it does not just happen. It is something you consciously need to work on.
  • How to Be a Better Team Player

    Teamwork is not something that just happens, it is something you and your co-workers needs to work on. Let’s look at a few techniques to help your retail section to improve their teamwork.

    Lesson Excerpts

    • Communication Communicating openly and honestly will help to identify any obstacles that might be a problem. *Example: If the reason for the removal of the sale sign was explained, the urgency of taking the sign down could have been prioritized. *

      Communication Communicating openly and honestly will help to identify any obstacles that might be a problem. *Example: If the reason for the removal of the sale sign was explained, the urgency of taking the sign down could have been prioritized. *
    • Key takeaway for being a better team player Compliment the positive things your co-workers do, especially if there are team members around you, so more people will become aware of the good things their co-workers are doing. You will be pleasantly surprised at the confidence and positive vibes your team will start to exhibit.

      Key takeaway for being a better team player Compliment the positive things your co-workers do, especially if there are team members around you, so more people will become aware of the good things their co-workers are doing. You will be pleasantly surprised at the confidence and positive vibes your team will start to exhibit.
    • What trait was John demonstrating when he praised Sally on her efforts in handling the customer situation?

  • Communicate Effectively with Your Team Members

    One of the main foundations of good teamwork is effective communication. Let’s look at how you can improve your team's communication.

    Lesson Excerpts

    • Communication is more than just words. Can you think of what other aspects form part of effective communication?

      Communication is more than just words. Can you think of what other aspects form part of effective communication?
    • Let's look at the structured manner of responding using the Star Technique. Let’s use our example of the sale sign again:

    • Which one of the following statements is MOST relevant to generating empathy with your team members?

  • How to Handle Interruptions

    Interruptions are part of our daily life. So, we know it will happen, the question now is, how are you going to handle it?

    Lesson Excerpts

    • Example: It is rush hour and the cashier next to you needs to borrow your stapler. Speak clearly and in her direction, so that she hears what you say.

      Example: It is rush hour and the cashier next to you needs to borrow your stapler. Speak clearly and in her direction, so that she hears what you say.
    • Try to schedule your day Because you work in a team, there are times when someone will need your advice or assistance. Think back to your own shift, what time of the day are these interruptions likely to happen? What's the primary reason for this interruption?

      Try to schedule your day Because you work in a team, there are times when someone will need your advice or assistance. Think back to your own shift, what time of the day are these interruptions likely to happen? What's the primary reason for this interruption?
    • Scenario #3 Steve who was responsible for removing the sale sign, came to you this morning feeling embarrassed that he couldn't carry the ladder he needed to remove the sign. You ask him if he is feeling okay today. He tells you he sprained his ankle this morning. You help him carry the ladder. This simple act shows that you care about him and his health.

      Scenario #3 Steve who was responsible for removing the sale sign, came to you this morning feeling embarrassed that he couldn't carry the ladder he needed to remove the sign. You ask him if he is feeling okay today. He tells you he sprained his ankle this morning. You help him carry the ladder. This simple act shows that you care about him and his health.

Course Author

EdApp

EdApp is a leader in training for the mobile workforce. As a microlearning platform EdApp delivers tens of thousands of lessons a day globally. The use of gamification and social learning make EdApp a platform that boasts engagement across the board. The content library now lets you access world class content for you and your team. EdApp has set out to democratize learning and give everyone a classroom in their pocket.

Selected Review

"Every job I have ever had has involved me working in and leading teams for various purposes. This course built up my existing skills on how best to participate in and lead teams without boring me with irrelevant information! The short modules and interactive nature of the course were especially appealing to me. A truly great course for anyone looking to boost their teamwork skills".

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