10 Crowd Management Training Courses

1. Crowd Management by EdApp

Crowd Management by EdApp is a crowd management training course that helps you run big events, like sales or product releases, and ensure everyone’s safety in the venue. It starts by stressing the importance of event preparation by having a system in place, such as ensuring that entry and exit points are well-designated and that the police and fire departments are informed about the event. Anticipating the number of people can be difficult but it’s also a must to be prepared and have additional staff on shift, including security personnel. It also includes a lesson on what to do during the event, such as reinforcing guidelines and keeping communication lines open among employees as well as customers. As emergencies or accidents can arise in big events, it also has a lesson on how to handle them by training staff in basic first aid and knowing where the first aid kits are placed.

Due to the nature of the job, not all retail stores have the luxury of gathering employees in a classroom for a sit-down training program. This makes EdApp the perfect training companion as this course can be taken anytime and anywhere on both computers and mobile devices. This course is fully editable so you can customize and personalize it to include branding and details specific to your event and organization.

Cost: Free

Scope:

• Event planning & reparation
• Event duration guidelines
• Handling emergencies & accidents

Created by EdApp

3. Introduction to Crowd Safety Management

EPC’s crowd management training course was designed to help you hold a safe and successful public event that attracts large crowds. Lessons in this course will tackle key legislation & guidance requirements, hazard management, federal emergency management, crowd analysis, crowd safety planning, resilience, and contingency planning. By the end of this course, learners will be able to identify major risks to crowd safety, create a crowd safety plan and put it into action, manage emergencies like storms and other natural disasters, and mitigate hazardous disasters. If you need training on this topic specific to your organization’s needs, they also offer bespoke courses.

Cost: Starts at £835

Scope:

• Risk management
• Crowd analysis
• Crowd safety planning
• Emergency response

Created by Emergency Planning College

5. Crowd Management by TrainMyGuard

TrainMyGuard.com’s crowd management training course aims to prepare learners to manage crowded events with confidence. In this course, they’ll be able to understand the difference between crowd management and crowd control, and how customer service skills play a big part when dealing with attendees. It also touches on topics, such as crowd dynamics, crowd behavior, fan behavior, and mob mentality while highlighting the role of security professionals in preventing and responding to incidents. This 2-hour course comes with quizzes, assignments, and a final test where learners will need to get a minimum of 80% to get a certificate. It can be taken anytime but the course must be completed within 90 days from signup. 

Cost: $35 CAD (exclusive of GST)

Scope: 

• Crowd management vs. Crowd control
• Customer service
• Crowd dynamics
• Physical security

Created by TrainMyGuard.com

6. Crowd Management for Yachts

Seably’s crowd management training course is intended for crew members who are looking to work on a commercial ship. In a confined marine vessel, like a yacht, it’s crucial that personnel know how to handle passengers and keep them safe on board given the limited space they’re in. One of the topics covered in this course is managing individuals during incidents like fires, inclement weather, and acts of terrorism. Learners will also discover how human behavior is an important aspect and will be able to identify four common groups based on how they react to emergencies. It also tackles the importance of having clear communication, such as making an announcement and using short commands and appropriate hand signals. This course can be completed in 44 minutes and a state-approved Standards of Training, Certification, and Watchkeeping for Seafarers (SCTW) certificate will be issued after.

Cost: $49.99 USD

Scope: 

• Handling guests during crises and emergencies
• Human behavior
• Managing people and crowds
• Communication guidelines

Created by Seably

8. Crowd Control Training

NITA’s Crowd Control course helps security personnel properly plan and execute crowd mitigation techniques when large gatherings occur in public spaces. It first defines crowd control then identifies what causes a crowd and what attracts them. The course then proceeds by teaching learners about the different types of crowds and crowd formations. Other topics discussed here include crowd management techniques, crowd assessment and readiness, and security behavior. This self-paced course takes 4-6 hours to complete and a certificate of completion is issued once a learner gets a passing mark on the final assessment.

Cost: $149.00 USD

Scope:

• Definition of crowd control
• Types of crowds
• Crowd management techniques’
• Security behavior

Created by National Investigative Training Academy

10. STCW Crowd Management

This course from SCTW online is another crowd management online training course required for seafarers to ensure the safety and well-being of big crowds of passengers on board ships. The course kicks off by providing learners with a brief history of SCTW and how it was brought about by historic ship accidents. Lessons in this course include passenger assistance, life-saving appliances & control plans, and communication procedures. After taking this course, learners will be able to safely control and communicate with crowds in case of emergency. It takes 4 hours to finish the entire course and a certificate of proficiency will be given.

Cost: €60

Scope:

• SCTW history
• Assisting passengers
• Emergency communication and response

Created by SCTW Online