We’ve created a list of restaurant management courses covering key concepts and general strategies that will help improve the chances of your restaurant’s success. Some lessons will also prepare you and your restaurant manager for any common pitfalls that you will most likely face, plus how you can build an advantage over these challenges. Consult our list below to know more.
While often overlooked, setting clear guidelines is very much important when it comes to opening and closing your restaurant. It keeps your crews on top of all the vital tasks that must be done at the start and end of their shifts, streamlining your restaurant's operations throughout the day. EdApp’s Opening and Closing Our Restaurant course presents essential steps and procedures that you and your team must follow to ensure that the establishment remains neat and orderly throughout the day, from the moment the door opens until the last customer leaves. This course details the proper procedure for arranging chairs and tables, setting up the lighting and music, and getting ready for service. It also talks about a whole slew of tasks to work on when it’s about time to close the restaurant.
Scope: Proper opening procedures including setting up of furniture, light, and cash register; closing tasks like cleaning tables and restocking of stations
Created By EdAppExplore the course
According to the World Allergy Organization, 220-520 million people may be suffering from food allergies. And while reactions vary from person to person, it has the potential to send the most vulnerable ones to the hospital right after ingestion - worst case scenario, it can lead to death. EdApp's course on Allergies and Food Intolerances in Restaurants is intended to help your restaurant managers, kitchen crews, and wait staff gain a better understanding of food allergies and intolerances, alongside some best practices to avoid any related accidents. This way, you can enjoy peace of mind knowing that your establishment is safe for everyone, including those with food allergies and intolerances. This course is free and ready for deployment, although you can also edit and rebrand the lessons based on your business needs, thanks to the free authoring tool of EdApp.
Scope: The role of management in preventing food allergy and food intolerance incidents, dealing with anaphylaxis, the difference between food allergies and food intolerance
Created by EdAppExplore the course
This Coursera course is designed with two primary goals in mind: first, to prepare managers and entrepreneurs for the most common challenges in the industry; and second, to assist them in developing a positive consumer image and gain a competitive advantage. Expect a total of four modules paired with evaluated quizzes, introduction topic, plus a set of video discussions featuring guest speakers. A shareable certificate will be provided upon successful completion of this course.
Scope: Generating value for customers through products, how customers value product quality, business tradition vs innovation, leveraging businesses in food and beverage markets, great insights from the field.
Created by CourseraExplore the course
When running a restaurant business, one of the most crucial things to keep a close eye on is finances - no one wants to deal with bleeding cash. Typsy's Better Food Cost Management will help you take control of your restaurant’s finances and ensure a consistent stream of profit. Here, industry expert and professional cook Ryan Gromfin shares his tips, formulas, and techniques to assist restaurant owners and managers in achieving better food cost management. You'll learn how to efficiently calculate the cost of goods sold, prime cost, batch recipe, and menu item costs, as well as manage inventory and portion control in the kitchen.
Scope: Calculating cost of goods sold, prime cost, batch recipe and menu item costs, and actual and ideal food costs, managing inventory in your venue, reducing food waste, prevent kitchen theft, negotiating with vendors
Created by TypsyExplore the course
EdApp’s The Bar World of Tomorrow is developed in collaboration with industry experts - Pernod Ricard, Trash Tiki, and the Sustainable Restaurant Association. This sponsored course consists of 13 interactive microlessons that the bartender community can use to become part of a greener, more responsible, and inclusive industry. It emphasizes the sustainable sourcing of fresh ingredients, responsible serving of alcoholic beverages, and reliable handling of waste in adherence to Sustainable Development Goals (SDGs). Timely and very unique, it also addresses the challenges brought forth by the COVID-19 pandemic crisis and how you can reopen the right way. This course is accessible via desktop and mobile phones and is made readily available in seven different languages including English, Chinese, and Spanish.
Scope: Importance of brand knowledge and product curation, responsible alcohol service, sourcing of ingredients, sustainable bar setup solutions, waste management
Created by EdAppExplore the course
Part of business success is ensuring that your customers leave their table with smiles on their faces. But what happens if you’ve come across naturally impatient, indecisive, and raving customers? Another useful course prepared by EdApp, Dealing with Difficult Customers guides your crews to the best practices and strategies on how they can successfully handle difficult guests and resolve complaints. It also contains a quick overview of the most common types of customers, some unfavorable scenarios that they are likely to face, and how they can turn a bad situation into an opportunity to improve business. To drive better learning results, the course lessons are divided into bite-sized chunks that anyone can take in just a few minutes. Short gamified quizzes are also provided in between courses to make this training course more fun and engaging.
Scope: Types of difficult customers, how to respond to a guest complaint, how to handle a wrong food order, and dealing with intoxicated customers
Created by EdAppExplore the course
Restaurant Management 101 by Universal Class will help you understand the dynamics of your organization and the roles and responsibilities of your staff members. It touches on the essentials of successful customer service, how good waiters should deal with problematic guests, the importance of hiring, training, and retaining employees, and the primary risks of understaffing and overworking your employees. This course also contains some specific recommendations on maintaining hygiene standards in your restaurant to avoid any legal liabilities.
Scope: Overview of the workplace of “The House”, restaurant goals, safety, and profits, customer service essentials, guest recovery and problematic guests, hiring and team building, controlling food and beverage costs, maximizing revenue, sanitation, liability, and legal considerations, and more.
Price: $50USD (no certificate); $75USD (with CEU certificate)
Created by Universal ClassExplore the course
Looking for credible courses that will help you advance your career in restaurant management? Then look no further - Multi-Unit Restaurant Management by Pearson delves into the various types of restaurants, the advantages and disadvantages of multi-unit or chain restaurants, and how you can successfully move from novice beginner to an expert multi-unit manager. This course is part of the valuable training course series, Hospitality Management Learning Modules, and it can be taken separately or in conjunction with other restaurant management courses.
Scope: Definition of multi-unit or chain restaurants, advantages and disadvantages of this type of restaurant organization, qualifications of a multi-unit manager, multi-unit management development, ways how to be an effective multi-unit manager.
Price: $4.99 USD
Created by PearsonExplore the course
This course by New Skills Academy will provide you insight, information, advice, and pretty much everything you need to successfully fulfill your responsibilities as a restaurant manager and go beyond your clients’ expectations. It examines the importance of excellent customer service and how you should deal with challenging customers, calmly and effectively. You will also get to know the significance of knowing every aspect of your menu, from solid foods to beverages. At the end of the module, expect a multiple-choice test to check your learning progress.
Scope: Introduction to the front of house of a restaurant, role of restaurant manager, types of restaurants, the importance of excellent customer service, dealing with customer complaints, knowing your food and drinks
Price: Approximately $138 USD
Created by New Skills AcademyExplore the course
Food runners are responsible for delivering a satisfying experience to your customers - they communicate their orders to chefs, double-check orders, and bring the foods straight to their table. Playing an essential role in the success of your restaurant, it is important that you understand their core responsibilities, and provide them all the necessary training needed to maximize their potential. Free training software EdApp designed the Food Runners Guide particularly for restaurant owners, managers, and first-time food runners. It outlines all the responsibilities of food runners, the importance of looking presentable, and some must-follow etiquettes to be observed in front of customers. This free and editable course also tackles the right and safe way of carrying and serving food and removing plates and utensils without offending the customers.
Scope: Fundamental differences between a food runner and a waiter, recommended clothing and hygiene practices for food runners, proper conduct, proper carrying and serving food, dealing with bussing tables.
Created by EdAppExplore the course
Managing a restaurant business is no easy feat. To maintain business stability and growth, it's not enough to serve the best-tasting food in town, but you also need to secure the best customer experience and ensure return visits. Plus, it is highly essential to find the best people for the job to reach your restaurant’s full potential and profitability. Juggling all these responsibilities can be very daunting, especially with no proper management training set in place. To keep your business thriving and your best talents around, you need to invest in restaurant management training courses. There's no need to overspend or meet your staff in person. With these online resources, all you need is a desktop or mobile phone with stable internet to get started.