Security Roles in Communications

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The Basics of Public Relations & Communications

Public perception is everything. As the face of the company's security team, your communication skill is vital for us to form a good relationship with the public.

Making a good and lasting first impression for the customers is in your hands. Let us delve into the basics of communication processes and how these concepts inform your role as a security officer.

In this lesson, you will learn... The basic components of public relations and the transactional model of communication, The role of communications in security roles, and How communications are utilized in maintaining and ensuring security.

Employer/Supervisor Written Communication This is indispensable in cases where legal testimonies and/or **documentations **are required.

Public Verbal and Nonverbal Communication To combat prejudice and project an air of authority at work, you need to work on your appearance, tact, demeanour, and capacity for understanding.

Proprietary Employer of Security Personnel Verbal and Nonverbal Communication In cases of emergencies, rapid and accurate exchange of information is critical. This is important when talking to outside agencies and emergency communications.

Methods of Communication

As a security personnel, you are tasked with the challenge of leaving a good first and last impression to customers every day...

...but communication has many faces. Excellent communication is not just about your speaking skills-- you also need to hone your writing skills and mind your non-verbal language.

In this lesson, you will learn... The different methods of communication, The components, specific skills, uses, and common problems you may encounter per method of communication The difference between verbal and non-verbal communication, and Some tips to improve your written communication skills.

Which of the following communication roles are you responsible for? You may choose multiple answers.

Verbal Communication

Verbal communication refers to the messages sent and received through speaking and hearing.

Components This is composed of, but not limited to, the language and content of the message. Non-verbal cues such as your tone and volume also influence the message.

Uses This mode is most useful for: Public relations, Compliance orders, Radio communications, Reports, and Emergency communications.

Always remember: Communicate clearly and accurately. Never express bias or prejudice, regardless of who you are talking to.

Written Communication

Written communication is the most important skill for you to have as a security officer.

You use this when... documenting events, making daily reports, taking notes, creating activity logs, filling-up accident or incident reports, or even while writing memos and e-mails.

Clear Write grammatically and concisely. Wrong grammar could very easily lead to a misunderstanding. Write in full sentences, with a subject and a predicate. Use the appropriate verb tense (usually in past tense). Observe proper punctuation.

Descriptive Reports must be descriptive enough to aid memory. This may be used by managers, supervisors, or other agencies. Take note of the date, time, and location of the incident. Remember the 5W's, 1H: Who, What, When, Where, Why, and How.

Accurate Use primary sources, or original material. When it comes to interviews, plan in advance regarding the location, the interviewees, the interview method, and the interview questions. The information must not be gained through threat or coercion.

Writing Tips Record everything -- use accurate details. 2. ## Write legibly. Make sure your writing is readable. 3. ## Write it down immediately, while the memory is still fresh. 4. ## Use plain, short, and concise sentences. 5. ## Stick to the facts -- don't include assumptions and opinions.

Being an Effective Communicator

Good communication skills are honed through practice. Professionals in the field of arts and communications have to constantly balance theories, concepts, and craft with rigorous practice.

Know your enemies. Good strategists research their enemies and potential obstacles before heading to combat. Foresight is key to victory. Are you ready for your final challenge?

In this lesson, you will learn... The four elements of communication, The common obstacles that you may encounter in these elements, and Some tips to help you prevent these obstacles.

How can we avoid these encounters? Ask for feedback. Repeat the message as how you understood it. 2. ## Use a "third ear". Listen objectively, without bias or prejudice. 3. ## Speak slowly. By adjusting your speech rate, the listener can better understand you. 4. ## Mind your nonverbal cues. Maintain eye contact, nod, and actively listen. Give them your undivided attention. 5. ## Adjust to who you're speaking with. When talking to someone older, show deference and be patient. 6. ## Speak clearly and concisely. Use simple language and get straight to the point. You may do some speaking exercises to practice your diction and voice projection. 7. ## Actively listen. When feedback is unclear, ask for clarification. 8. ## Project authority. As the keyperson in case of emergencies, establish trust by being knowledgeable and confident.