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By Stuart Andrews
19 Lessons
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About this course

How to lead by example

From the author

How to lead by example

Mentorship Lessons

Click through the microlessons below to preview this course. Each lesson is designed to deliver engaging and effective learning to your team in only minutes.

  1. What is Leadership?
  2. Know your Style
  3. The Power of Passion
  4. Influence Behaviors
  5. Turn Knowledge into Action
  6. Build Ethos for Development
  7. Review
  8. Introduction
  9. Use Positive Reinforcement
  10. Encourage Input
  11. Share Information
  12. Developing Trust in a Team Environment
  13. Focus on Culture & Diversity
  14. Handle Conflict
  15. Manage Interests
  16. Benefits of Team Building
  17. Why Teams Fall Apart
  18. Review
  19. Service Checklist

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Mentorship course excerpts

What is Leadership?

As a leader, you must impact others by influencing people and turning knowledge into action.

Mentorship Course - Lesson Excerpt

How to Impact Others

Making an Impact


Know your Style

Take this test to find out your leadership preferences

Mentorship Course - Lesson Excerpt

What is your Leadership Style?

The Power of Passion

Learn how to do more than just making it happen.

Mentorship Course - Lesson Excerpt

The Power of Passion

Passionate Leadership can produce unsurpassed collective will among your people.

When leaders experience successes, interrupted by substantive difficulties, they will underestimate the difficulties.

The problems arise when a new challenge hits the horizon which these leaders do not really understand but which they wholeheartedly believe they can overcome.

Their vaulting self-confidence drives them to a blinkered, head-on clash equipped with the skills and knowledge they have overestimated and against a challenge they have underestimated.

Influence Behaviors

Recognize the guidelines for influencing behaviors

Mentorship Course - Lesson Excerpt

Use the right influencing behavior in appropriate circumstances

Don't depend on socially acceptable influencing behavior

Decide whether you're aiming for commitment or just compliance

Select the statements that describes commitment

Turn Knowledge into Action

Learn how to turn what you know into what you do.

Mentorship Course - Lesson Excerpt

Turning Knowledge into Action: Requires three main actions, discussed in the next slide

Build Ethos for Development

Learn how to build ethos for human development.

Mentorship Course - Lesson Excerpt

Building Ethos for Human Development You need to be active in the following ways:

Make people feel valued

Expose people to developmental experiences.

Give people space to succeed and grow

Develop a number of potential successors

Leaders should help others build their skills to safeguard the future of the purpose they serve.


A summary of all the previous lessons.

Mentorship Course - Lesson Excerpt

Impacting Others

Do you recall which statement describes commitment?


Identify what is collaboration and how it can be achieved

Mentorship Course - Lesson Excerpt

Collaboration occurs when team members work together towards a single goal.

Successful collaboration requires everyone involved to respect and encourage diversity.

Address the importance of chemistry between team members.

People have to connect and balance each others’ strengths.

A team is a group of people with complementary skill sets who work together towards common goals.

There are three different types of teams:

Functional These teams work in a general area or department to support the customer needs.

Cross-functional Team members come with different areas of expertise to complete a single goal.

Self-managing These teams do not have much oversight as members work independently towards goals.

Use Positive Reinforcement

Explore in detail how to use positive reinforcement to encourage collaboration

Mentorship Course - Lesson Excerpt

Feedback is necessary for any team setting

Effective leaders are able to provide feedback that is both timely and constructive.

For feedback to be timely, it needs to address issues as they arise.

When giving feedback, be careful not to act out of emotion.

Encourage Input

Recognize different ways to motivate people to share their ideas and input

Mentorship Course - Lesson Excerpt

Motivation is essential to the success of every team

Methods of motivation include: Avoiding negative criticism

Giving Praise

Meeting with the individual

Share Information

Understand how sharing information increases collaboration

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Reasons why wrong information can be creeping into your team:

Unclear instructions and expectations

Lack of collaboration among team members

Poor communication could lead to decisions that are made using false assumptions and unreliable data.

Developing Trust in a Team Environment

Explore how building trust makes effective teams

Mentorship Course - Lesson Excerpt

Trust means that you rely on someone else to do the right thing

Without trust there's less innovation, collaboration, creative thinking.

Trust provides a sense of safety When your team members feel safe with each other, they feel comfortable to open up

Team members also become stronger, because they are part of an effective group.

Focus on Culture & Diversity

Recognize how to respect individual and cultural diversity.

Mentorship Course - Lesson Excerpt

Focusing on Culture & Diversity Making time to know people is very beneficial for your organization's culture.

Handle Conflict

Acknowledge how to address conflict constructively.

Mentorship Course - Lesson Excerpt

Handling Conflict A high performance environment is one that encourages problem-solving.

Ways to Handle Conflict

Address problems immediately.

View problems realistically.

Be Fair.

Choose a problem solving approach.

Ways to Avoid Conflicts

Understand what offends others and avoid doing it.

Be polite and tolerant when others have different opinions.

Foster a culture of handling conflicts in an open and constructive manner.

If you want to avoid conflicts, you need to:

Manage Interests

Explore how to create win-win situations.

Mentorship Course - Lesson Excerpt

Managing Interests: Is compromising to meet other people's objectives.


Working toward a common vision is the beginning of progress for any team.

Benefits of Team Building

Understand the benefits of team building.

Mentorship Course - Lesson Excerpt

Team Building An investment in team building activities is an investment in success.

Good communication helps foster an environment in which conflicts are addressed openly.

The sense of having a shared purpose tends to foster effectiveness and productivity.

A sense of shared goals and values serves as valuable motivation.

Team building helps to foster a sense of shared identity.

Why Teams Fall Apart

Recognize the common reasons why teams fall apart.

Mentorship Course - Lesson Excerpt

How People Feel about Being on Teams: Many people do not like the idea of being on teams.

Everybody has been on a team with that one person who did not contribute.


Mentorship Course - Lesson Excerpt

Lessons Learnt

If you want to avoid conflicts, you need to:

Service Checklist

Review Key Checklists for Effective Mentorship

Mentorship Course - Lesson Excerpt

Service Checklists

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Stuart Andrews

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