Improving Your First Call Resolution (FCR) Lessons
The full course includes
- What is First Call Resolution (FCR)?
- How to Calculate the FCR?
- How to Improve FCR?
Follow the interactions on each screen or click the arrows to navigate between lesson slides.
Course author
EdApp
EdApp is a multi-award-winning mobile-first learning platform that introduces a better way to train teams anytime, anywhere, on any device.
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Course overview
One of the most critical metrics in the call center industry is the first call resolution (FCR). It is an important metric to measure your overall customer satisfaction level. Take this course to learn what you need to know to improve your FCR score!
The full course includes
- What is First Call Resolution (FCR)?
- How to Calculate the FCR?
- How to Improve FCR?
Course Rating
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