Excellent Customer Service Through Communication

This course is free and editable. Yours to re-brand and tailor to your needs!

Excellent Customer Service Through Communication Free

1 Lesson
4.5
(11 reviews)

A follow-through on Speaking with Confidence Course

Excellent Customer Service Through Communication Lessons

Click through the microlessons below to preview this course. Each lesson is designed to deliver engaging and effective learning to your team in only minutes.

  1. Follow through | Session 1

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Excellent Customer Service Through Communication course excerpts

Follow through | Session 1

Excellent Customer Service Through Communication Course - Lesson Excerpt

Based on customer responses on our previous slide, our customers keep on complaining that some of the technicians don't know how to speak in English.

Follow through | Session 1

When you have lots of different things on your mind, you sometimes feel the need to just get it out there as soon as you get the chance to speak.

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Lack of confidence can be the biggest barrier to effective communication.

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When people listen just to respond, they don’t understand the point others are trying to make.

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Distinct enunciation helps the audience to understand the speaker better and tends to approve his statements when they are clearly enunciated. Distorted, inaccurate enunciation acts as a barrier to communication while mispronunciations cause words to be confused and can lead to costly errors in comprehension.

Follow through | Session 1

Excellent Customer Service Through Communication Course Author

Great course! Very informative and interactive

Need more examples to make balance between being too compassionate and polite which make you weak versus being confident and clear

I’ve learned a lot! Thank you EdApp!!! God bless you all!

Loving the training. Brings me back to the basics.

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