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About this course
A follow-through on Speaking with Confidence Course
Excellent Customer Service Through Communication Lessons
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- Follow through | Session 1
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Excellent Customer Service Through Communication course excerpts
Follow through | Session 1
Excellent Customer Service Through Communication Course - Lesson Excerpt
Based on customer responses on our previous slide, our customers keep on complaining that some of the technicians don't know how to speak in English.
When you have lots of different things on your mind, you sometimes feel the need to just get it out there as soon as you get the chance to speak.
Lack of confidence can be the biggest barrier to effective communication.
When people listen just to respond, they don’t understand the point others are trying to make.
Distinct enunciation helps the audience to understand the speaker better and tends to approve his statements when they are clearly enunciated. Distorted, inaccurate enunciation acts as a barrier to communication while mispronunciations cause words to be confused and can lead to costly errors in comprehension.
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Excellent Customer Service Through Communication
Course rating
the course has helped me develop more essential skills.
I finish this course and I did not get a certificate for it. Why?
This was great & I learned a lot 👍🏾
Really good course. Help me a lot