Call Center Customer Service (Screen Reader Accessible Course)

Name: Call Center Customer Service (Screen Reader Accessible Course)
Rating: 3 (1 reviews)

By EdApp

5 Lessons

3.0(1)

Deploy to team

Call Center Customer Service (Screen Reader Accessible Course) Lessons

The full course includes

Preparing for Your Calls
Voice, Tone & Etiquette
Parts of a Call
Holds & Transfers
Helping Difficult Customers

Follow the interactions on each screen or click the arrows to navigate between lesson slides.

Course author

EdApp

EdApp is a multi-award-winning mobile-first learning platform that introduces a better way to train teams anytime, anywhere, on any device.

Mobile first training

Gamified experience

Editable content

Course overview

Let's explore the basics of Customer Service in a Call Centre environment. Intended audience: Workers new to a call centre role This course is compatible with screen readers to ensure that individuals with visual impairments can access, navigate, and engage with the course content seamlessly.

The full course includes

Preparing for Your Calls
Voice, Tone & Etiquette
Parts of a Call
Holds & Transfers
Helping Difficult Customers

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