Some behaviours associated with Good Communication
I use deliberate strategies to influence others
I identify and work with key people to achieve planned results
I take steps to create and maintain a network of contacts
I master presentation techniques to promote my project to other people
I apply negotiation techniques
I identify and attempt to harmonize diverging interests
Ideal behaviours for civility and politeness: Are ambassadors for the team, and represent the team, not just themselves Remain open and receptive to all ideas Give team members time to express an idea and paraphrase it to ensure that they understand the intended message Take turns speaking Encourage the full participation of all members Do not have side conversations during a discussion Stay focused on the task at hand Ask for a break if they feel another member's behaviour is disruptive Make team meetings a priority so that participation is regular Start and end meetings on time so that members can use their time more effectively Serve the discussion and get a decision Summarize and clarify the meeting at the end
Choose the ideal communication behaviours in a team Select all that apply
Soft Negotiation The participants are friends The objective is to reach an agreement Make concessions to cultivate relationships Be gentle with people in the dispute Trust others Change position without difficulty Make offers Find out minimum requirements Accept unilateral losses to reach an agreement Avoid a battle of wills
Hard Negotiation The participants are enemies The objective is to win Require concessions as a condition for the continuation of relations Be tough with people in the dispute Be cautious of others Stick with the position Make threats Be deceptive about minimum requirements Require unilateral advantages as the price of reaching an agreement Look to win in a battle of wills
Reasoned Negotiation The participants are there to resolve a dispute The objective is to reach a sensible and effective agreement Treat people’s issues and the dispute separately Be gentle with people and tough in the dispute Trust does not come into play Concentrate on the interests in play and not on positions Explore interests Avoid relying on minimum requirements Research solutions for mutual benefits Get a result based on objective criteria and mutual concessions
Some behaviours associated with Leadership I identify emotions and recognise their impact on work and relationships I understand my strengths and weaknesses I develop my self-confidence and self-esteem I analyse and differentiate between leadership and management I motivate my colleagues and engage new employees
Some behaviours associated with Efficiency I find ways to do things better, faster and cheaper I strive to meet or exceed the standards of excellence I develop and use procedures to ensure that the work is completed on time and meets the agreed quality standards I use the right resources to achieve results
EFFICIENCY: Revision list List of questions that can be used to check whether the results/products are effective: Can you achieve the same result without having to do the work? Is there an easier way to do it? Is there a faster way to do it? Is there a more pleasant way to do it? Is there a safer way to do it? Is there a more comfortable way to do it? Is there a cleaner way to do it? Is there a cheaper way to do it? Can you get a more attractive design, shape or packaging? Is there a way to improve the way the product is used (e.g. to be multi-purpose)? Can it be adapted for another use? What can be added to increase its value? Could it be disposable or portable? Could the distribution system be improved? Can its packaging be improved? Can the product be recycled?
Choose the correct features of Efficiency Efficiency is...
Developing Efficiency Concentrate on aligning your goals and objectives WITHIN the context of available resources. Promote open and transparent communication channels within your team. Be flexible and open to new ideas- you never know when you'll find a gem! Perseverance is the key. In product development, analyse opportunities to automate, speed up, reduce costs, or otherwise reduce time and do things more quickly. Always assess progress and re-visit plans to find room for innovation and improvement. Set routines. Set SMART objectives (specific, measurable, achievable, realistic, time-specific).
Nutshell: Youth Entrepreneurship The Mindset Identity and Emotional Intelligence Motivation Creativity Resilience The Business Model The Idea The Business Model: Value Proposition, Value Chain Structure, Profitability Model The Sustainable Business Model Leadership Skills Communication Leadership Efficiency
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