10 Managing Conflict Training Courses
We've compiled a collection of managing conflict training courses to help you resolve workplace issues and arguments. These conflict management training courses include topics like handling challenging discussions, emotional intelligence, active listening, and problem-solving.
1. Handling Objections with Emotional Intelligence by SC Training (formerly EdApp)
Emotional intelligence, or the capacity to manage and understand one's emotions, is an important skill to possess. It facilitates interaction with people and has the potential to influence conflict resolution. This is especially important for your employeesto have because most disagreements emerge at the team level.
This managing conflict training course will teach your learners how emotional intelligence can help them resolve collective difficulties and arguments in a professional and respectful manner. It demonstrates how paying attention to another person's body language and attentively listening can help them have more productive conversations. Learners will also get a session on conflict resolution and constructive criticism using the appropriate emotional approach.
This course makes use of a microlearning design model and features content in short bursts to increase learner engagement and knowledge retention.
- Cost: Free
- Scope: Active listening, body language, resolving conflicts, taking feedback
Created by SC Training (formerly EdApp)
Explore the course
2. Handling Irate Customers (Call Center) by SC Training (formerly EdApp)
Handling Irate Customers (Call Center) by SC Training (formerly EdApp) educates your staff on how to handle and resolve client calls. This managing conflict training course is ideal for your support workers that are dealing with difficult clients. It covers how to properly listen and talk to upset customers and help them understand the company more.
This training also includes call resolution suggestions and tactics that your team can use on their next difficult call. At the end of the course, they'll have the opportunity to practice several mock call conversations and hone their communication skills. Doing this will help them better implement these approaches in their day-to-day support interactions.
The course is free to take in SC Training (formerly EdApp)'s course library. Start your team on this managing conflict training course by pressing "Deploy to my team," and it'll be added to their SC Training (formerly EdApp) accounts. You can also be alerted as soon as they finish this course, thanks to SC Training (formerly EdApp)'s excellent Notifications feature.
- Cost: Free
- Scope: Dealing with difficult customers, call resolutions, mock call conversations
Created By SC Training (formerly EdApp)
Explore the course
3. Emotional Intelligence at Work (for Manufacturing) by SC Training (formerly EdApp)
Emotional intelligence is a talent that your learners will require in order to form healthy connections and prevent interpersonal conflict. Emotional Intelligence at Work (for Manufacturing) by SC Training (formerly EdApp) delves into the fundamentals of emotional intelligence, its link to empathy and patience, and how it fosters greater leadership and management at work.
It'll also walk your team through the essential components of this vital soft skill. It teaches them how they can develop and use them in particular settings to prevent confirmation bias and increase self-awareness, active listening, and dispute-resolution methods.
- Cost: Free
- Scope: Overview of emotional intelligence, personal domain of emotional intelligence, social domain of emotional intelligence
Created by SC Training (formerly EdApp)
Explore the course
4. Active Listening by SC Training (formerly EdApp)
Active listening is essential for conflict resolution and is an essential component of the problem-solving process. With this skill, your teams will be able to better understand one another during mediation. It also helps them collaborate more effectively to resolve issues and deal with conflict.
This managing conflict training course teaches the principles of active listening to your team, which is great if they lack a basic grasp of this ability. It has an overview of the important listening strategies that can help people in improving their interactions and relationships with one another.
The second half of this course is dedicated to avoiding bad listening habits at all costs. These poor behaviors include listening to what isn't being said and speaking without making direct eye contact. It also digs into the difficulties of active listening and suggests ways to overcome them while dealing with conflict.
- Cost: Free
- Scope: Core principles of active listening, active listening strategies, bad listening practices, barriers to active listening
Created by SC Training (formerly EdApp)
Explore the course
5. Negotiation Fundamentals by SC Training (formerly EdApp)
Every dispute resolution is a negotiating conversation. Two sides at odds desire to work together to reach a compromise and solve each other's problems. That's why SC Training (formerly EdApp)'s Negotiation Fundamentals is essential for anybody involved in dispute resolution discussions.
This managing conflict training course teaches your employees the true meaning of negotiation and how to use it in their daily lives. The program then demonstrates why increasing your team's bargaining skills is vital to the success of your business. It shows how a lack of bargaining skills training can cost a company a lot of money and lead to shattered relationships with loyal customers.
Negotiation Fundamentals also teaches learners how to bargain in many settings, such as convincing when they lack authority, demanding big demands, and making sure they receive them.
- Cost: Free
- Scope: Importance of negotiating, how to develop negotiation skills, how to influence others
Created by SC Training (formerly EdApp)
Explore the courseExplore our library including managing conflict training courses.
6. Advanced Negotiation by SC Training (formerly EdApp)
SC Training (formerly EdApp)'s Advanced Negotiation is ideal for developing your team's advanced conflict management skills. This managing conflict training course instructs your workers on the many negotiating methods, applications, and related behaviors and effects to be aware of. It discusses the many parts of the negotiation and dispute resolution process, as well as what to do at each one.
If they learn how to apply the appropriate strategies to each issue, they'll build confidence in dealing with challenging situations. Dealmaking and execution are also covered, as well as relationship building during negotiations and what information to disclose (or not disclose) at the bargaining table.
- Cost: Free
- Scope: Stages of the negotiation process, sequencing strategies and tactics, dealmaking and implementation
Created by SC Training (formerly EdApp)
Explore the course
7. Managing Difficult Conversations by SC Training (formerly EdApp)
It’s critical that your team knows how to handle difficult interactions easily in order to settle any issue or avoid one in the first place. SC Training (formerly EdApp)'s Managing Difficult Conversations shows them how good communication can help accomplish this.
This managing conflict training offers your employees the vital information and resources they need to handle challenging talks. Everyone's opinion should be heard during confrontations. This training course teaches them how to actively listen to those they're interacting with and make sure that everyone's heard.
It covers subjects including prioritizing tough talks, addressing and tackling awkward interactions, offering constructive feedback, and apologizing genuinely. It also teaches them how to spot frequent blunders during conflict management discussions.
- Cost: Free
- Scope: Handling difficult conversations, giving negative feedback, delivering authentic apologies, the value in difficult conversations
Created by SC Training (formerly EdApp)
Explore the course
8. Dealing with Difficult Customers by SC Training (formerly EdApp)
It's easy to get into arguments with clients, especially when they're demanding. But, with SC Training (formerly EdApp)'s Dealing with Difficult Customers, your staff will no longer have to worry about creating embarrassing situations.
This online conflict management course was designed to improve your teams' customer service and problem-solving abilities. It examines the many types of difficult customers and the best tactics for meeting their requirements and resolving their difficulties.
It also educates your staff on how to manage difficult situations, reply to client complaints, handle wrong food orders, and deal with drunk customers. While these scenarios are unique to the hospitality sector, they can adapt what they learn in these lessons to their own job. Once your learners have improved their problem-solving skills, they'll be able to offer excellent customer service, resolve conflicts more effectively, and satisfy the needs of a diverse spectrum of clients.
- Cost: Free
- Scope: Types of difficult customers, responding to guest complaints, handling the wrong food order, dealing with intoxicated customers
Created by SC Training (formerly EdApp)
Explore the course
9. Problem Solver by SC Training (formerly EdApp)
The desire of each side to tackle common issues together is at the heart of all conflict management. Problem Solver by SC Training (formerly EdApp) teaches them how to do precisely that.
This managing conflict training course delivers your team creative conflict management solutions that are structured, reasonable, and data-driven. This conflict resolution training course begins with an explanation of the significance of problem-solving and creativity, as well as not being bound by functional fixedness.
It also dives into the many concepts and types of collaboration, as well as innovative problem-solving tactics to better prepare your teams for any challenges that may arise during discussions. Finally, it covers how to tackle the problem by identifying the main cause in order to avoid using band-aid approaches.
- Cost: Free
- Scope: Innovative problem solving, principles of problem-solving, kinds of problem-solving, types of decision-making
Created by SC Training (formerly EdApp)
Explore the course
10. Improving Your First Call Resolution (FCR) by SC Training (formerly EdApp)
The first call resolution is critical in the customer service sector. If your support employees can fix your customers' concerns at the initial point of contact, they'll be able to build stronger relationships and have a more positive experience with your company. Improving Your First Call Resolution by SC Training (formerly EdApp) guides them through the process of reaching that goal.
This managing conflict training course explains what a first-call resolution (FCR) is and why it's vital. It then presents your team with an understanding of how to determine whether or not a problem was truly handled and how well the client’s experience was throughout the conversation. Finally, it offers advice on how to enhance their conversations so that any customer conflicts are handled on the first contact.
- Cost: Free
- Scope: First call resolution overview, how to calculate FCR, how to improve FCR
Created by SC Training (formerly EdApp)
Explore the courseHandle workplace conflicts better with managing conflict training courses
Workplace conflict is natural, especially in a multicultural workplace where people may not always see eye to eye. But, if you don't attempt to avoid and resolve conflict, it can lead to poor workplace relationships, poor client relations, and, at worst, lawsuits. Handle workplace disagreements more effectively with managing conflict training courses. Make it happen by enrolling your learners in one of the conflict resolution training courses suggested in this article. With the guidance of these training courses, your staff will learn how to manage tough circumstances, actively listen, engage with clients, and address objections with emotional intelligence.