Discover how mobile training gave Tennis Australia the ability to train 500+ part-time and casual staff faster than ever before for the 2022 Australian Open.
At the Australian Open, Tennis Australia’s ball kids and retail teams were ready to roll in weeks – without the challenge of scheduling 500+ casual and part-time workers.
As the organizers of the most celebrated grand slams of the year, Tennis Australia needed a mobile training solution to help them deliver vital training to their ball kids and retail staff – overcoming the scheduling challenges that come with managing a largely part-time and casual workers.
Here’s how EdApp enabled Tennis Australia to come together for an incredible Australian Open.
With younger team members having other responsibilities – such as school and part-time jobs – offering training that they can complete anytime from their smartphones means that they no longer need to set a day, place, or time for 500+ people to be available at once. Instead, teams can access bite-sized information when it’s convenient for them, meaning they’re in the best mindset to learn and retain their training.
With in-built gamification, Tennis Australia teams can swipe, drag and drop, and match their way through EdApp lessons on their phone to get to the top of the leaderboard. This can even make policy- and procedure-based training more interactive and engaging for staff, which ultimately leads to higher completion rates and message retention.
In minutes, Tennis Australia can quickly print off a QR code to hang up in the locker room or back office, or send an invite link by SMS text or email to kick-off training. This gives instant access to team members to start their training whenever they have 5 minutes to spare.
It’s a mammoth feat getting Australia’s biggest tournament up and running – making it hard to find the time to create training from scratch. Tennis Australia handed EdApp their existing material and partnered with a dedicated account manager and expert course designer to create engaging, bite-sized courses in days.
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EdApp gave Tennis Australia the practical tools to deliver seamless mobile training for 500+ part-time and casual ball kids and retail teams. For the first time ever, Tennis Australia doesn’t have to worry about scheduling over 500 people on a particular day, place, and time. This allows Tennis Australia to easily track and scale its existing training, without the added stress.