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Tennis Australia & EdApp

A Sports Case Study

Discover how mobile training gave Tennis Australia the ability to train 500+ part-time and casual staff faster than ever before for the 2022 Australian Open.

Industry

Sports

Company size

1,100+ employees

Reach

Global

Headquarters

Australia

AUSTRALIAN OPEN 2022

Almost Open: Australian Open Ball Kid Training 2022

At the Australian Open, Tennis Australia’s ball kids and retail teams were ready to roll in weeks – without the challenge of scheduling 500+ casual and part-time workers.

Tennis asutralia

The ball kids can access training videos, knowledge tests, and real match videos all from their phones. [This ensures that] they know what they are going to be doing – regardless of what happens on the court.

Elise Mace, Ball Kid Strategy and Operations Lead at Tennis Australia

How Tennis Australia virtually trained 500+ part-time and casual staff for the 2022 Australian Open with EdApp

As the organizers of the most celebrated grand slams of the year, Tennis Australia needed a mobile training solution to help them deliver vital training to their ball kids and retail staff – overcoming the scheduling challenges that come with managing a largely part-time and casual workers.

Here’s how EdApp enabled Tennis Australia to come together for an incredible Australian Open.

Training anyone can do from their smartphone, anytime

With younger team members having other responsibilities – such as school and part-time jobs – offering training that they can complete anytime from their smartphones means that they no longer need to set a day, place, or time for 500+ people to be available at once. Instead, teams can access bite-sized information when it’s convenient for them, meaning they’re in the best mindset to learn and retain their training.

Game, set, match! Training that feels like a game

With in-built gamification, Tennis Australia teams can swipe, drag and drop, and match their way through EdApp lessons on their phone to get to the top of the leaderboard. This can even make policy- and procedure-based training more interactive and engaging for staff, which ultimately leads to higher completion rates and message retention.

Tennis Australia

We know that kids aged 12 to 15 really like using their phone, downloading apps, and interacting in that kind of way. We're excited to see how this program complements our on-court training program.

Elise Mace, Ball Kid Strategy and Operations Lead at Tennis Australia

Start training in minutes with invite links and QR codes

In minutes, Tennis Australia can quickly print off a QR code to hang up in the locker room or back office, or send an invite link by SMS text or email to kick-off training. This gives instant access to team members to start their training whenever they have 5 minutes to spare.

Tennis Australia ball kid in the field - Trained by EdApp

Expertly designed training created – at no extra cost

It’s a mammoth feat getting Australia’s biggest tournament up and running – making it hard to find the time to create training from scratch. Tennis Australia handed EdApp their existing material and partnered with a dedicated account manager and expert course designer to create engaging, bite-sized courses in days.

Tennis Australia microlessons
AUSTRALIAN OPEN 2022

Thanasi Kokkinakis takes on EdApp ball kid training

Thanasi Kokkinakis explores what life might have been like as a ballkid. It's tougher than he thought.

Now Tennis Australia can easily roll out training to its dispersed, casual teams

EdApp gave Tennis Australia the practical tools to deliver seamless mobile training for 500+ part-time and casual ball kids and retail teams. For the first time ever, Tennis Australia doesn’t have to worry about scheduling over 500 people on a particular day, place, and time. This allows Tennis Australia to easily track and scale its existing training, without the added stress.