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6 Results for "customer experience"

Content by EdApp

Creating a Positive Customer Experience

This course is an overview of how to create a positive customer experience by providing great customer service in the retail industry. This emphasises the role customer service plays in a customer's overall experience with a brand. It talks about qualities of good customer service, ways to create good first impressions, ways to effectively interact with customers through small talks, and engaging them by using the power of smile, showing empathy, etc.
5 lessons
4.6(182)
Content by EdApp

Ways to Positively Influence Customers (Call Center)

Being a positive influence on customers brings a positive customer experience and reels in more customers. Learn to influence our customers positively by taking this course.
3 lessons
5(3)
Content by EdApp

Cleaning and Sanitizing in Hospitality

In this course, you will learn about the proper practices for cleaning and servicing restrooms, dining areas, and public areas. Being knowledgable in these areas helps us demonstrate our commitment to good hygiene and a better customer experience.
6 lessons
4.7(33)
Content by Università di Firenze

Customer Service: Handling Complaints

Learn how to turn negative customer complaints into a positive customer experience.
3 lessons
4.4(79)
Content by EdApp

Face-to-Face Customer Interactions for the Gig Economy

Take this course to help you deliver the best customer experience during face-to-face interactions, know the tips and tricks when dealing with tough customers and identify the important safety protocols during meet-ups.
3 lessons
4.3(7)
Content by EdApp

Empathizing with Customers (Call Center)

How do you get on the same page as the customers when emotions are high and patience is thin? In this microlesson, you'll learn how connect more deeply with your callers to give them the best customer experience they can get.
2 lessons

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