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Workplace Discrimination Compliance guides for Australian Business and their employees.
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Receiving discrimination complaints If you receive a discrimination complaint in your business, it is important to handle the complaint quickly and appropriately.
If the complaint is made internally at your workplace: Act promptly but not rashly. Remain calm and professional. Treat the complaint as private and confidential. Follow any written policy or process you have. Do not treat employees differently for making a complaint. Seek professional advice if and when you need it.
How to handle the complaint internally The Australian Human Rights Commission has The Good practice guidelines for internal complaint processes to help employers deal with complaints internally. Click here
Top tips for handling an external complaint: Co-operate with the authority and keep it confidential Focus on resolution Maintain appropriate behaviour towards the employee and ensure other staff do the same – it is unlawful to victimise an employee because they made a complaint.
Experiencing Workplace Discrimination If you feel that you have been discriminated against at work, there are steps you should take.
Keep a record Take notes of all discriminatory treatment, including when it happens, who the perpetrator is and whether there were any witnesses.
Be informed Make sure you have a copy of your contract of employment and any workplace discrimination policies and procedures.
Take action quickly Employees who are subject to discrimination often put the issue to one side and wait before it gets really bad before addressing it. This could lead to mental health concerns and work related stress. Taking action could mean talking to: Your manager/supervisor Human Resources Your union representative Your Workplace Health and Safety representative
Take care of your health Your mental and physical health are very important. If workplace discrimination is affecting you, make sure you see your doctor about it.
Seek advice If you can't resolve the issue internally, seek advice. There are many resources available to you. The Australian Human Rights Commission can help determine your best options. Click here