Teamwork in the Hospitality Industry

By embracing teamwork, you will not only improve your own working experience, but also that of your co-workers. The hospitality industry is diverse, with many people playing different roles in different environments. Let’s look at how you can improve your teamwork skills.

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About this course

Teamwork is essential for success in the hospitality industry due to its fast-paced and everchanging nature. If you work in hospitality, you will understand the lack of time you have to develop skills aside from the time you spend at work. If this is a big yes, look no further than this microlearning course to provide you with all of the skills you need to develop the teamwork essentials for success in the hospitality industry.


This course provides learners with insight into why teamwork is important, how to put it into practice, how to communicate effectively within the team, and communicating in noisy environments.

What you'll learn

  • Why Hospitality Teamwork is Important
  • Hospitality Teamwork in Practice
  • Communicating Effectively in Your Team
  • Communicating in Noisy Environments

Course Content

  • Why Teamwork Is Important in Hospitality

    Understanding what teamwork entails when working in the hospitality industry, and how you will benefit from it.

    Lesson Excerpts

    • "Talent wins games, but teamwork and intelligence win championships." – Michael Jordan

    • Here are 3 quick and easy tips to set you on your way

    • Match the beginnings of the sentences with their endings...

  • Teamwork in Practice

    There are practical ways in which you can improve your teamwork in your workplace. Let’s look at them.

    Lesson Excerpts

    • Does this scenario sound familiar? John: "Lisa, where is the clean glass I asked for?" Lisa: "I asked Carine to bring the glass!"

      Does this scenario sound familiar? John:
    • Is the following statement true or false?

    • Pay attention to your co-workers

  • Communicating Effectively in Your Team

    A big part of good teamwork is the ability to communicate effectively. So, we will be exploring ways to improve communication between team members in the hospitality industry.

    Lesson Excerpts

    • Let’s think back to our scenario with John and Lisa - when John asked Lisa to get a clean glass.

      Let’s think back to our scenario with John and Lisa - when John asked Lisa to get a clean glass.
    • In your next shift, make sure to ask for the names you can't remember. Repeat them in your head three times, and practice, practice, practice...

      In your next shift, make sure to ask for the names you can't remember. Repeat them in your head three times, and practice, practice, practice...
  • Communicating in Noisy Environments

    A noisy work environment is something commonly found in the hospitality industry. We will be looking at some practical ways to ensure your message does not get lost in the noise.

    Lesson Excerpts

    • It is rush-hour, and your workplace is buzzing. You have to place drink orders at the bar, for the bartenders that have their hands full on the other side of the bar. How are you going to get your orders to the bartender?

      It is rush-hour, and your workplace is buzzing. You have to place drink orders at the bar, for the bartenders that have their hands full on the other side of the bar. How are you going to get your orders to the bartender?
    • Kuskoy is a small village located on a mountain high above Turkey's Black Sea coast. The fog around the mountain makes it challenging to hear a human voice. To overcome this challenge the Kuskoy villagers developed a way of communicating using whistling which can be heard several miles away. This technique is called: "bird language".

      Kuskoy is a small village located on a mountain high above Turkey's Black Sea coast. The fog around the mountain makes it challenging to hear a human voice. To overcome this challenge the Kuskoy villagers developed a way of communicating using whistling which can be heard several miles away. This technique is called:
    • As you have learned, teamwork is practical. And like any practical skill it needs to be practiced. Start off with the basics: - Smile - Have empathy with your team members - And find an effective way to communicate

      As you have learned, teamwork is practical. And like any practical skill it needs to be practiced. Start off with the basics: - Smile - Have empathy with your team members - And find an effective way to communicate

Course Author

EdApp

EdApp is a leader in training for the mobile workforce. As a microlearning platform EdApp delivers tens of thousands of lessons a day globally. The use of gamification and social learning make EdApp a platform that boasts engagement across the board. The content library now lets you access world class content for you and your team. EdApp has set out to democratize learning and give everyone a classroom in their pocket.

Selected Review

"Hospitality is all about teamwork and customer service which means I am always subject to completing lots of this type of training, BUT this course was better than any other! So intriguing and fun."

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