Social Media Policy

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The ubiquity of social media is blurring the lines between our personal and professional life.

And as we have seen from the news, irresponsible use of social media has caused irreversible damage to both the employer and the employee.

Posting malicious content, rude comments and even grammatical errors can damage our company's reputation.

Knowing what to post and what we shouldn't can help prevent such crisis from happening.

Information is perhaps one of the most valuable assets to a company.

Sharing sensitive information online can often lead to hacking, system and data loss, as well as lawsuits, putting you and the entire company in jeopardy.

It is therefore important that we protect company information and adhere to confidentiality policies both offline and online.

What again are the consequences of sharing confidential information online? Select all that apply.

What then should be considered private and confidential?

Confidential information refers to any type of information that isn’t intended to be public.

Remember that we should all be responsible when handling company information.

Avoid disclosing them to unauthorised people, particularly in social media platforms where more and more people have access.

And if you are unsure about publishing a certain piece of information, don’t hesitate to speak with our HR or consult our local security team.

Being Ethical and Responsible Online

It is everyone’s duty to create a safe working environment not just in real life but also online.

Mistakes happen. If you did something wrong on social media: Take responsibility. Apologize. Correct the error immediately.

In the end, always err on the side of caution.

Before posting anything, pause and think about its possible implications. Doing so will help you avoid unintended consequences.

We are free to speak our mind and express our true emotions on social media.

However, it is still important that we remain professional as we do so.

In this lesson, we will talk about handling personal social media accounts at work and how to do it like a pro.

Be transparent with who you are.

When using personal social media accounts, always think that your activities will be seen by our clients and/or potential clients.

Hence, it is important that you disclose your relationship with us, which you can do in many ways, such as stating your affiliation in your bio or using hashtags.

Make sure that you state only the facts too. For instance, claiming that you are the CEO when you aren’t will only mislead and confuse people.

Always respond nicely and respectfully.

As much as possible, disengage and don’t get drag into long discussion threads.

Offer switching to private messaging or other channels, like emails or customer service hotlines.