This course is free and editable. Yours to re-brand and tailor to your needs!
Social media is rapidly changing the way we do business. This course will help you roll with the punches and adapt to the ever shifting landscape of the retail industry.
Click through the microlessons below to preview this course. Each lesson is designed to deliver engaging and effective learning to your team in only minutes.
This course is free and completely editable. Update the text, add your own slides or re-brand the entire course — with our no-code authoring tool, the sky’s the limit!
Follow the interactions on each screen or click the arrows to navigate between lesson slides.
Effective Strategies for Social Media Engagement
Voice shows our brand’s personality and helps us better communicate with our target customers.
Passionate, formal, informative
Authoritative, serious, straightforward
Friendly, casual, fun
Social Customer Care
Noise We are now sifting through a lot of messages more than ever, making it hard for us to identify a customer service concern. This leads to many messages left unanswered.
Delay The process of resolving one issue might take a lot of time. Receiving multiple tickets and messages from just one costumer might cause a lot of confusion, causing delay and poor response rate.
Unintended consequences Sometimes, even one error in social media can snowball into a bigger crisis.
Which among these messages do you think need priority? Not all messages that come through need a response, so it’s important to determine which should be given priority. Some are: (1) direct questions to the company; (2) customer complaints; (3) urgent requests for product or service; and (4) those that might arise as full-blown crises.
Which among these messages do you think need priority? Not all messages that come through need a response, so it’s important to determine which should be given priority. Some are: (1) direct questions to the company; (2) customer complaints; (3) urgent requests for product or service; and (4) those that might arise as full-blown crises.
Which among these messages do you think need priority? Not all messages that come through need a response, so it’s important to determine which should be given priority. Some are: (1) direct questions to the company; (2) customer complaints; (3) urgent requests for product or service; and (4) those that might arise as full-blown crises.
Which among these messages do you think need priority? Not all messages that come through need a response, so it’s important to determine which should be given priority. Some are: (1) direct questions to the company; (2) customer complaints; (3) urgent requests for product or service; and (4) those that might arise as full-blown crises.
This refers to the ability to fully address a customer’s issue.
In Twitter, for instance, more than three-fourths of users feel more positive towards a company when they replied to their tweet within 60 minutes.
Basics of Social Media Etiquette
What again are the reasons why we should respond nicely to people in social media?
Gives basic understanding of this topic
Interesting And Very Usefull
yfyfghftuyfujhfgjfgjg
Very helpful in building knowledge in content media.