Serving Alcohol Safely

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Serving Alcohol Safely Free

By EdApp
8 Lessons
4.7
(3 reviews)

In this course for bartenders, waiters, and sommeliers, you will learn about the responsible service of alcohol, cleaning and sanitizing, and dealing with difficult customers. Additionally, you will also learn about country, state, and territory-specific liquor laws for the US, UK, and Australia.

Serving Alcohol Safely Lessons

Click through the microlessons below to preview this course. Each lesson is designed to deliver engaging and effective learning to your team in only minutes.

  1. Serving Alcohol Responsibly
  2. Dealing With Difficult Customers
  3. Cleaning and Sanitation
  4. Quiz
  5. US Legal Limits
  6. UK Legal Limits
  7. AU Legal Limits
  8. Sources

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Serving Alcohol Safely course excerpts

Serving Alcohol Responsibly

In this lesson, you will learn about the responsibilities of waiters, bartenders, and sommeliers regarding the responsible service of alcohol.
Serving Alcohol Safely Course - Lesson Excerpt

Disclaimer:

Responsible Service of Alcohol: Bartenders, waiters, and sommeliers

Serving Alcohol Responsibly

Far from just being experts of wines and spirits, bartenders, waiters, and sommeliers have a variety of responsibilities in ensuring the smooth operation of our establishment.

Serving Alcohol Responsibly

The responsible service of alcohol requires knowing.. the legal requirements to sell how to recognize an intoxicated customer how to refuse service record and react to incidents

License to Sell

Serving Alcohol Responsibly

Most liquor laws place restrictions for both buyers and sellers.

Serving Alcohol Responsibly

For sellers, there are two types of liquor selling licenses, on-site consumption and off-site consumption.

Serving Alcohol Responsibly

Before selling liquor to a customer for on-site (where liquor is consumed inside the premises), or off-site (where liquor is purchased then consumed elsewhere) consumption, make sure we have the correct active license.

Serving Alcohol Responsibly

As a bartender, waiter, or sommelier, you must make a judgement call whether a customer should be allowed another serving of alcohol.

Serving Alcohol Responsibly

When a customer is showing clear signs of intoxication, it is best to talk to them or their friends to prevent further intoxication which puts them and other people at a higher risk for harm.

Serving Alcohol Responsibly

How do you deal with intoxicated customers? Select all correct answers.

Dealing With Difficult Customers

In this lesson, you will learn about the correct practices of dealing with difficult or intoxicated customers.
Serving Alcohol Safely Course - Lesson Excerpt

Disclaimer:

What is a Difficult Customer? The most common examples are customers who: are rude for no reason; make plenty of demands; complain a lot; and are drunk

Dealing With Difficult Customers

Why do Customers Complain? While the list of possible complaints are practically endless, the most common ones are slow service, incorrect orders, and rude servers.

Regardless of their complaint or their reasons for being difficult, your first priority should be to listen and understand.

Dealing With Difficult Customers

Regardless of your reason to refuse service, always be respectful and clear when explaining it to the customer in question.

Dealing With Difficult Customers

Set the customer aside and try not to speak with them in front of other people so you don't risk embarrassing them.

Dealing With Difficult Customers

Introduce yourself and state your role respectfully and clearly, then explain why you are unable to provide further service. Also mention any laws that you may be in violation of if you provide further service.

Dealing With Difficult Customers

Finally, apologize for refusing service after having explained the situation clearly.

Dealing With Difficult Customers

Should the customer refuse to accept your decision to discontinue service, inform fellow staff members, including supervisors, managers, and/or licensees on shift. If necessary, you can also contact the police for assistance.

Dealing With Difficult Customers

What are good actions to take when trying to de-escalate a situation? Select all correct answers.

Cleaning and Sanitation

In this lesson, you will learn about the proper cleaning and sanitation practices performed by bartenders, waiters, and sommeliers.
Serving Alcohol Safely Course - Lesson Excerpt

Disclaimer:

Cleaning and Sanitation for Bartenders, Waiters, and Sommeliers

Cleaning and Sanitation

Ideally, as an establishment, the drinks we serve should not only taste good.. they should also be safe to consume.

Cleaning and Sanitation

Practicing good cleaning and sanitation habits is essential to creating a safe and enjoyable atmosphere for our customers.

Cleaning and Sanitation

So where do we start?

Cleaning and Sanitation

Employee Hygiene

Cleaning and Sanitation

Since you are handling consumables, you should wash your hands frequently with warm water and soap for at least 20 seconds at a time.

Cleaning and Sanitation

Make sure to always show up for a shift wearing a clean set of uniform or clothes.

Cleaning and Sanitation

Do not eat or smoke behind the bar to avoid contaminating drinks. Save these activities for break times and remember to always wash your hands before returning to work.

Cleaning and Sanitation

Preventing Bacterial Growth

Maintain consistent cooling in fridges, freezers, and coolers. An undetected rise in temperature encourages bacterial growth which may result in food poisoning.

Cleaning and Sanitation

Drain standing water in coolers once they build-up since this is an ideal growing environment for bacteria.

Cleaning and Sanitation

Use plastic or metal scoops for ice and never your bare hands or another glass. Your hands may contaminate the ice and glasses may chip, resulting in a physical hazard for customers.

Cleaning and Sanitation

Ensure that perishables such as creams, fruits, and other drink additives are refrigerated unless they are being used for drink preparation.

Cleaning and Sanitation

At the end of the shift, scoop out all ice from the ice bin. Run hot water through the ice bin to melt remaining ice and kill germs and bacteria. Use a clean towel to wipe and dry the ice bin before storage.

Cleaning and Sanitation

How do we prevent bacterial growth? Select all true statements.

Quiz

How much do you remember from this course? Let's find out!
Serving Alcohol Safely Course - Lesson Excerpt

How do you deal with intoxicated customers?

What are good actions to take when trying to de-escalate a situation? Select all correct answers.

How do we prevent bacterial growth? Select all true statements.

Select the statements consistent with the Licensing Act of 2003. There may be more than one answer

Select the statements that are true for Australia's state specific liquor laws.

US Legal Limits

In this lesson, you will learn about the legal limits and considerations of serving alcohol in the US.
Serving Alcohol Safely Course - Lesson Excerpt

Disclaimer:

The 21st Amendment to the U.S Constitution allowed each individual state to control the following: Sale of alcohol Distribution of alcohol Importation of alcohol Statutes on who can possess alcohol This is why with the exception of the national minimum drinking age, state and local laws regarding the sale and consumption of alcohol tend to vary.

UK Legal Limits

In this lesson, you will learn about the legal limits and considerations of serving alcohol in the UK.
Serving Alcohol Safely Course - Lesson Excerpt

Disclaimer:

In the UK, the Licensing Act of 2003 requires three things before an establishment can legally sell alcohol: A premises license a designated premises supervisor (DPS); and a personal license for the DPS

In the presence of a legal guardian, a person under the age of 18 may be allowed to drink, but not buy, beer, wine, or cider with a meal.

UK Legal Limits

If you are 16 or 17 and working part-time or full-time in an establishment that sells liquor, you can serve alcohol as long as the bar manager or licence holder gives their approval.

UK Legal Limits

More recently, a ban on "irresponsible" promotions e.g. all-you-can-drink deals and drinking games in pubs have been imposed. This was done in order to promote responsible alcohol selling and consumption.

UK Legal Limits

Select the statements consistent with the Licensing Act of 2003. Select all correct answers.

AU Legal Limits

In this lesson, you will learn about the legal limits and considerations of serving alcohol in Australia.
Serving Alcohol Safely Course - Lesson Excerpt

Disclaimer:

In some states and territories, it is legal to serve alcohol to a person under 18 years of age as long as you have their legal guardian's approval. Always check local liquor laws first.

AU Legal Limits

Each state and territory also have their own list of liquor-free zones, meaning it is perpetually illegal to consume alcohol in these locations.

AU Legal Limits

Perpetrators can be fined and taken to court if they are caught drinking in a liquor-free zone.

AU Legal Limits

Select the statements that are true for Australia's state specific liquor laws. Select all correct answers.

Serving Alcohol Safely Course Author

EdAppEdApp is an award winning, mobile first microlearning platform with integrated authoring and delivery. EdApp contributes training courses that have been created by the in house instructional design specialists.

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