Retail Services - Communication

In this first course designed to help you improve your workplace abilities, we look at the skills which come together to create good communication.

Enroll into this course

About this course

Communication in retail is a key driver of success for many reasons including its ability to develop a larger customer base and satisfy the existing ones. This course is designed to demonstrate the best practices to deliver excellent retail communication on the job.


The course will provide worthwhile skills to retail employees, enabling them to provide service to customers that is above and beyond, and memorable. If you need to brush up on your retail communication skills, this is the course for you.

What you'll learn

  • Active Listening
  • Open vs Closed Questions
  • Using Open Questions

Course Content

  • Active Listening

    Develop your communication skills by improving your listening skills, giving you a better understanding of what a customer is telling you.

    Lesson Excerpts

    • Active listening advice

    • Using Active Listening to Improve Understanding

    • Active listening advice

  • Open vs Closed Questions

    The different questioning styles you can use to get the information you want from a customer.

    Lesson Excerpts

    • Video

    • Video

    • Using Open Questions

  • Using Open Questions

    In this lesson we look at when to use open questions, and how to use them.

    Lesson Excerpts

    • Using Open Questions

    • When should you use open questions?

    • Open questions always start with where, when, why, what, who or how.

Course Author

EdApp

EdApp is a leader in training for the mobile workforce. As a microlearning platform EdApp delivers tens of thousands of lessons a day globally. The use of gamification and social learning make EdApp a platform that boasts engagement across the board. The content library now lets you access world class content for you and your team. EdApp has set out to democratize learning and give everyone a classroom in their pocket.

Selected Review

"There are many layers to communicating in retail which is why specific training courses are really important for us. This particular course taught me the benefit of active listening, types of questions, and other general communication skills. I would definitely recommend."

Users also learned

Explore more