EdApp by SafetyCulture

Problem Solver

By EdApp
16 Lessons
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This course is free and editable. Yours to re-brand and tailor to your needs!

About this course

Learn how to utilize a systematic, logical data driven approach to investigate problems.

Problem Solver Lessons

Click through the microlessons below to preview this course. Each lesson is designed to deliver engaging and effective learning to your team in only minutes.

  1. Introduction
  2. Core Principles
  3. Clarify
  4. Ideate
  5. Develop
  6. Implement
  7. Types of Decisions
  8. Decision-Making Ingredients
  9. The Fishbone Diagram
  10. Metaphorical Thinking Tool
  11. The Disney Creative Strategy
  12. Mental Blocks
  13. Brainstorming Technique
  14. ORAPAPA Checklist
  15. The Six Thinking Hats
  16. Review

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Problem Solver course excerpts


Identify what is creative problem solving and why use it

Problem Solver Course - Lesson Excerpt

Creative Problem Solving Encourages you to come up with innovative solutions.

It solves problems when conventional thinking has failed�.

In order for you and your organisation to excel

You need to encourage creative thinking.

This will improve your products, services and communication.

Overcoming obstacles and challenges is always easy.

Core Principles

Explore in detail the core principles of creative problem solving

Problem Solver Course - Lesson Excerpt

The Four Principles For Creative Problem Solving

Divergent and convergent thinking must be balanced.

Ask problems as questions; it's easier to come up with solutions.

Defer or suspend judgment, as judging solutions prematurely can shut down idea generation�.

Focus on "yes, and" rather than "no, but". Language matters when you're generating ideas.

Implement Formulate a plan

Identify resources that will allow you to implement your chosen solution. �

Communicate your plan


Understand how clarifying a problem will help solve it

Problem Solver Course - Lesson Excerpt

To solve a problem you need to reframe it by:

Exploring the Vision

Gathering the Data

Formulating Questions that invite the solutions.




Explore ideas that answer questions you identified in the clarification stage

Problem Solver Course - Lesson Excerpt

Explore Ideas Generate ideas that answer the questions identified in the clarifying stage.

Generate as many solutions as possible before trying to implement them. �

** Ideation Ways**

Mind maps




Recognize how to formulate and analyze solutions

Problem Solver Course - Lesson Excerpt

Formulate Solutions This is the convergent stage of Creative Problem Solving�

Where you focus on evaluating possible options and develop solutions. �

It is a complex process where each person is more efficient at a certain stage than others.�

Analyzing wants and needs

Must be presented clearly The wants and needs for the desired state after the problem is solved must be clear.

Score each item

Order your preferance

Problem solvers can not go back and refine a problem statement�


Acknowlege that implementation is all about getting good ideas off the drawing board

Problem Solver Course - Lesson Excerpt

Implementation After choosing the best solution, its time to **develop an action plan. **�

Identify resources that can help implement your chosen solution�.

Communicate your plan.

Make sure everyone involved understands and accepts it�.

Some business ideas need help getting things going, especially when launching a new product.

Contact a local enterprise or development agency �for advice

Or buy books on starting and running your own business�.

Types of Decisions

Recognize the 3 different types of decision making

Problem Solver Course - Lesson Excerpt

** Types of Decisions **

Decision-Making Ingredients

Explore the 8 ingredients for good decision making.

Problem Solver Course - Lesson Excerpt

The Ingredients for Good Decision Making: Taking good decisions relies on a variety of factors.

List ingredients for good decision making to simplify the complexity of taking big decisions.


Being distracted when making a decision will lead to an informed decision.

The Fishbone Diagram

Learn about this simple yet powerful method throughout this lesson.

Problem Solver Course - Lesson Excerpt

The Fishbone Technique

It is a simple yet powerful method of recording possible causes and relating effect.

Metaphorical Thinking Tool

Learn how to use comparisons to express ideas and solve problems.

Problem Solver Course - Lesson Excerpt

Functions of Metaphors: Explore what metaphors do

Explains Complex Ideas: By associating an unfamiliar idea with one that is common.

Creates Impact: Metaphors create impact and make something memorable.

The Disney Creative Strategy

Explore this great tool for brainstorming and developing ideas.

Problem Solver Course - Lesson Excerpt

Key Points: By using the Disney Creative Strategy You can clearly separate roles, and devote time to each. This will greatly increase the chances of your success.

Mental Blocks

This lesson introduces the techniques for dealing with the mental blocks.

Problem Solver Course - Lesson Excerpt

Mental Blocks: Commonly used for productive brainstorming.

Stimulating Creativity Swipe right to learn some tips for creating a creative mental space.

Go outside for a few minutes Especially for a nature walk or bike ride.

Change your perspective Work on the floor or go to the park for your brainstorming session.

Breathe deeply Especially when stressed, we tend to become shallow breathers

Meditate Focus intently on a candle flame or find another way to quiet your mind of all of your responsibilities.

Write in a journal Write for 15-20 minutes in a spare notebook or plain paper.

Brainstorming Technique

Explore how to tailor a brainstorming session to your needs and resources.

Problem Solver Course - Lesson Excerpt

Brainstorming Consider the guidelines in the following slides brainstorming.

Before a brainstorming session, you need to: Select up to two correct answers

ORAPAPA Checklist

Learn about the ORAPAPA tool.

Problem Solver Course - Lesson Excerpt

ORAPAPA A Checklist for Making Better Decisions.


The Six Thinking Hats

Get to know the six thinking hat methodology throughout this lesson.

Problem Solver Course - Lesson Excerpt

The Six Thinking Hats A concept for thinking more effectively in groups.

The 6 Thinking Hats

Understand The Six Thinking Hats

The Red Hat Includes feelings like gut reactions to ideas or items identified in another area.

**The White Hat ** Includes Information collected or identified as missing.

The Black Hat Involves details about obstacles to solving the problem.

The Green Hat Considers ideas about new possibilities and implications rather than judgments.

The Yellow Hat This hat is the opposite of the black hat. It includes details about the benefits of an idea or issue.

The Blue Hat This hat serves as the facilitator of the group thinking process.


Make sure you understand the creative problem solving

Problem Solver Course - Lesson Excerpt

Do you recall the lessons you've learnt earlier?

Do you think this statement is true? Overcoming obstacles and challenges is always easy.

Before a brainstorming session, you need to: Select up to two correct answers

Course media gallery

Problem Solver


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Course rating

It is very fun and interactive!


This course assisted me to realize that solving a problem is a step by step process that one need to communicate clearly the problem and search solution as a team.


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