EdApp by SafetyCulture

Wellbeing, Trust, and Feedback at Work: Manager Track

By Deputy
4 Lessons
Deploy to my team

This course is free and editable. Yours to re-brand and tailor to your needs!

About this course

Over a third of shift workers want their employer to focus more on well-being, and others are seeking a culture with more trust, openness, and compassion. Based on research by Deputy, this course has been created to improve the communication between you and your staff. The aim is to help support career development, build trust, and improve feedback.

Wellbeing, Trust, and Feedback at Work: Manager Track Lessons

Click through the microlessons below to preview this course. Each lesson is designed to deliver engaging and effective learning to your team in only minutes.

  1. Section 1: Course Introduction
  2. Section 2: Building Trust in the Workplace
  3. Section 3: Career Development: Growth opportunities
  4. Section 4: Survey

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Wellbeing, Trust, and Feedback at Work: Manager Track course excerpts

Section 1: Course Introduction

Wellbeing, Trust, and Feedback at Work: Manager Track Course - Lesson Excerpt

of surveyed shift workers feel like they contribute to their organization’s success feel consistently supported by their managers have plans to stay or move up at their current place of work

Over 50% of staff want more focus on employee wellbeing.

** 21% desire a culture of trust, openness, and compassion**

** 1 in 3 shift workers are looking for workplaces that prioritize a culture of diversity, equity, and inclusion.**

Section 2: Building Trust in the Workplace

Wellbeing, Trust, and Feedback at Work: Manager Track Course - Lesson Excerpt

In this lesson, we will discuss how healthy workplaces support employees and maintain trustworthy relationships at work.

Workplace transparency opens up trust, improves morale, and boosts team performance. Opportunities to share feedback foster support and transparency in the workplace.

Current staff and potential new hires will evaluate how your workplace streamlines admin processes. Consider using an all-in-one app to handle scheduling, timesheets, payroll, task assignments, and in-the-moment communications with efficiency.

The time and monetary savings will make your business more cost-efficient and allow you to focus more energy on employee and customer experiences that build loyalty. Help individual team members identify attainable and measurable goals for their shifts or work weeks. This will provide clarity around their priorities for the day/week, plus allow you to recognize and celebrate their success.

The nature of shift work can invite unexpected hurdles throughout the week. When you save time on the "small things," your business will be ready to overcome challenges quickly and effectively. Look for an app that offers sales-per-hour tracking, labor forecasting, shift swapping, and mobile time-off approval so you can focus more on keeping customers and employees happy. Tip: Keep track of your business's online reviews and celebrate especially great customer feedback.

Checking in can go beyond a 1:1 meeting.

Does your workplace utilize a communication app that allows you to stay in the know and connect with your team? Employee feedback is critical to customer experience, team chemistry, and your organization’s success. Keep track of how employees feel after every shift. If you notice a pattern in what’s working (or what’s not) in your workplace, make a note of it and try to think of creative solutions. Feeling like you don’t know where to start? Check out these journal prompts.

Section 3: Career Development: Growth opportunities

Wellbeing, Trust, and Feedback at Work: Manager Track Course - Lesson Excerpt

According to a survey of over

To help your team be at their best, in and outside of work, build an understanding of what fulfills them, how they measure success, and where they want to end up.

When you set SMART goals 
for yourself, you’re ensuring you set realistic milestones
 that are achievable. Plus, this framework can 
help you break down that 
to-do list so it doesn’t feel
 so overwhelming.

Vague goals are hard to measure 
 and their outcome is not particularly motivating. Set specific dates as deadlines or specific amounts as goal posts to reach. The more specific your goal is, the more likely you are 
to reach it.

Provide tools for employees to share anonymous feedback/suggestions routinely. By allowing ample opportunities for your team to share their opinions, you ensure that each team member has an equal chance to help strengthen your workplace.

Lead with your mission, recognize when employees go above and beyond, and embrace out-of-the-box performance metrics. What are the "little things" that leave a big impact in the long run? What stories of success or challenges have shaped your team into what it is today?

Employee engagement and satisfaction have benefits far beyond staff retention, which is why team development is critical to your employees and your overall business's success.

Encourage employees to explore different styles of learning. Consider pairing up employees to shadow one another's roles or get a subscription to an online learning management software that allows team members to learn at their own pace.

It's difficult for team members to gauge their own performance. Provide feedback regularly to help them understand their strengths and opportunities for growth.

Keep track of tasks, and to-dos digitally. Providing your team with a clear understanding of what's expected from each shift will ensure that everyone does their best to hit goals and create memorable experiences. By monitoring workloads and giving consistent feedback, the process will become a pillar of performance and development.

Schedule 1:1 feedback sessions if possible. Prioritize any other communications by level of importance. Be mindful of how employees might get overwhelmed by too many reminders. Encourage two-way communication and provide context for how their contributions ladder up to big-picture success.

In the 2022 State of Shift Work Report, 51% of shift workers shared that job flexibility is a top perk they want in their role. Workplaces like UNTUCKit have given staff the freedom to claim shifts, swap shifts, and request time off, all within a mobile-friendly app experience.

There are many ways to exemplify leadership. Guide employees in the right direction by having career development conversations to explore their goals. Discuss how to identify leadership opportunities at work, and learn what leadership styles suit them best.

It's equally important to measure the success of your management style and operations as it is to keep track of your staff's performance. Consider setting up routine opportunities for employees to share feedback publicly or privately.

A big part of cultivating a culture of trust is allowing vulnerability in how you lead. Consider sharing a story about when things didn't go to plan in the business. Perhaps you added a new item to the menu that customers didn't like as much as anticipated. Sharing your vulnerability may inspire others and help them know it's okay to make mistakes.

Think about what would be most productive at that moment. Consider the skills they want to hone, and discuss their preferred learning style. Create opportunities to shadow other team members, take learning courses or new training at their own pace, and allow them to work with other staff to share the areas where they shine.

Creating a culture of trust and openness is critical to your employees' psychological safety. Try to remind employees that they should feel comfortable being themselves at work, and lead by example! Consider implementing team bonding exercises or keeping the team in touch virtually through lighthearted message threads.

Which of the following are ways to empower your employees?

An important part of employee engagement is the flexibility in their schedule.

You did it! Great job completing this lesson on career development! Make sure to check out the added resources on the next slide.

Section 4: Survey

Wellbeing, Trust, and Feedback at Work: Manager Track Course - Lesson Excerpt

Your answers are safe with us. There will be 10 questions for you to answer. Towards the end of this survey, you will be asked to share your thoughts about your health and well-being.

Course media gallery

Wellbeing, Trust, and Feedback at Work: Manager Track


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