Loss Prevention Primer

Learn about retail loss prevention; understand why people steal, how to identify and prevent shoplifting, and how to safely confront theft.

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About this course

Loss prevention is one of the most important aspects organisations should have under control. Theft is more prominent than it seems which is why you must be prepared for any threat.


This 5-part loss prevention training extends from talking about what loss prevention actually is, to common methods of theft, techniques to deal with loss prevention and theft, concluding with a review to consolidare learning.


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What you'll learn

  • What is loss prevention?
  • Common methods of theft
  • Equipment and laws for loss prevention
  • Dealing with theft
  • Lesson Review

Course Content

  • What is loss prevention?

    Why do people steal? What is the impact of theft? Learn the basics of loss prevention.

    Lesson Excerpts

    • Who is hurt by retail theft?

    • What is Loss Prevention?

    • The impact of theft When a shoplifter takes merchandise or some money goes missing, it may seem like only the thief faces trouble. The reality is that everyone involved is impacted by theft.

  • Common methods of theft

    What are the most common methods of theft? Who typically steals from retail stores?

    Lesson Excerpts

    • External theft Let's take a closer look at external theft. How do people come into a business and conceal and remove items without anyone noticing? Swipe through the images to learn more.

      External theft Let's take a closer look at external theft. How do people come into a business and conceal and remove items without anyone noticing? Swipe through the images to learn more.
    • Internal theft Let's take a closer look at internal theft. How do employees conceal and remove cash or items without getting caught? Swipe through the images to learn more.

      Internal theft Let's take a closer look at internal theft. How do employees conceal and remove cash or items without getting caught? Swipe through the images to learn more.
    • What is the difference between external and internal theft?

  • Equipment for loss prevention

    What strategies can retailers use to improve loss protection in their business?

    Lesson Excerpts

    • Surveillance Surveillance devices provide extra insight on what customers are doing throughout the store. Let's learn about a few major options.

      Surveillance Surveillance devices provide extra insight on what customers are doing throughout the store. Let's learn about a few major options.
    • Entry surveillance

    • Other technologies for loss prevention

  • Dealing with theft

    What measures are available to deal with theft when it happens? Learn about insurance and best practices for approaching theft.

    Lesson Excerpts

    • If theft does happen, the situation could be upsetting or unsettling; it's easy to react with too much hast. Avoid the following: - False accusations - Sudden pay or benefit cuts (internal theft) - Immediate employee termination (internal theft) Take a step back and make sure that policies are followed and that there is evidence to support an accusation of theft. Without proof, the business could face legal action from the accused.

    • What safety measures should be followed before confronting a shoplifter?

    • If you see someone select and take an item off of a store shelf, but then moments later no longer see it in their hands - would you report this person as shoplifting?

  • Lesson review

    Re-cap everything you learned in the course.

    Lesson Excerpts

    • True or false?

Course Author

EdApp

EdApp is a leader in training for the mobile workforce. As a microlearning platform EdApp delivers tens of thousands of lessons a day globally. The use of gamification and social learning make EdApp a platform that boasts engagement across the board. The content library now lets you access world class content for you and your team. EdApp has set out to democratize learning and give everyone a classroom in their pocket.

Selected Review

"You don't often think about loss prevention which is what makes this course so unique. It was intrguing the whole way through and taught me way more than I thought it would. Another great EdApp course."

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