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Learn about retail loss prevention; understand why people steal, how to identify and prevent shoplifting, and how to safely confront theft.From the author:“Loss prevention is one of the most important aspects organisations should have under control. Theft is more prominent than it seems which is why you must be prepared for any threat. This 5-part loss prevention training extends from talking about what loss prevention actually is, to common methods of theft, techniques to deal with loss prevention and theft, concluding with a review to consolidare learning. Get learning!”
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Who is hurt by retail theft? Select all of the correct answers.
External theft Let's take a closer look at external theft. How do people come into a business and conceal and remove items without anyone noticing? Swipe through the images to learn more.
Concealment Shoplifters will usually have an idea of how they plan to take merchandise. Often, they will have specific items or places to hide items. Examples of these include clothing, purses, store bags, umbrellas, or strollers.
Behavior External shoplifters often exhibit more unusual behavior than your typical customer. This includes showing more interest in employees than the merchandise or pretending to be interested in merchandise for an unusually long time.
Other tactics Some shoplifters have more subtle theft tactics, like switching the price tags on items to get cheaper prices, or trying to return stolen items to get a fraudulent refund or exchange.
Internal theft Let's take a closer look at internal theft. How do employees conceal and remove cash or items without getting caught? Swipe through the images to learn more.
Inventory Theft There are many ways an employee can steal merchandise. It can sometimes be hid in the trash by an employee and retrieved at the end of the work shift. Another tactic is to have excess inventory sent to the employee’s home address . Look out for inventory shortages and compare sales reports to inventory shipping documents.
Skimming Cash Stealing money is one of the easiest and most common ways for an employee to steal from a retailer. A big indicator of this happening is that cash drawers are consistently “under”, where the total amount is less than should be there based on sales.
Which of the following are possible signs of someone who may be shoplifting? Select all of the correct answers.
If both the cash drawer and PoS always reconcile perfectly, this means that theft never occurred.
Surveillance Surveillance devices provide extra insight on what customers are doing throughout the store. Let's learn about a few major options.
Mirrors Mirrors are a low-cost option to prevent shoplifting. Mirrors give staff access to blindspots that are blocked by shelving or corners.
Security cameras Security cameras provide the benefit of 24/7 surveillance, as well as the ability to playback video for any suspicious incidents.
How not to deal with theft If theft does happen, the situation could be upsetting or unsettling; it's easy to react with too much hast. Avoid the following: False accusations Sudden pay or benefit cuts (internal theft) Immediate employee termination (internal theft) Take a step back and make sure that policies are followed and that there is evidence to support an accusation of theft. Without proof, the business could face legal action from the accused.
Which of the following are steps that can be taken to confront internal theft? Select all of the correct answers.
What safety measures should be followed before confronting a shoplifter? Select all of the correct answers.