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How to Build and Enhance Relationships
Human Beings are Social Creatures They are naturally social creatures who crave positive interaction
Developing a Strong Working Relationship
How can you achieve strong long-term relationships? Swipe up to learn the four key steps
Envision Form a detailed vision of a strong working relationship with clients
Check Contact clients to see how they describe the relationship they want with you
Revise Take it into consideration and share with team members
Develop Develop a plan to achieve the desired relationship with clients
Build and Maintain Trust Trust is the foundation of every good relationship
T-R-U-S-T The 5 elements of trust
Transparent Showing accountability through communication
Respect Do to others as you would have them do to you.
Unite A team that struggles and succeeds together is a team that trusts each other
Show Show others that you truly value them as a person and not just as an employee
Thankful Showing appreciation creates a positive impact on employee engagement
Which acts break trust? You can choose more than two options
Work Openly with Clients Effective communication inspires a good working relationship
The 5 A's Five steps to repair relationship fall-outs
Admit Understand the issue, remain non-defensive and admit personal responsibility
Apologize Express appropriate sorrow for the client's poor experience, and your intent to repair it
Action Agree with the client on the course of action and thank them for their understanding
Amend Go beyond the required action to make any personal amends to repair the relationship
Attend Follow up to check satisfaction and ask for feedback
** Have a Different Perspective Yet Maintain Respect**
Practices that can achieve a strong relationship
Practices to maintain a strong relationship
Introduce yourself Greet everyone with attention and warmth
Map out your actions
Consider how you handle situations Experiment with your approach in delivering your point of view
Ask for feedback Request anonymous feedback about specific behaviors of yours, that effect building trust
What can affect building a relationship with you? Select two answers
The more we be positive and thankful the more we create relationships.