How to Develop Strong Working Relationships

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How to Develop Strong Working Relationships

Understand how high-performance individuals should build and enhance relationships

How to Develop Strong Working Relationships course content

Introduction

Introducing the content of the course
Lesson Excerpts

How to Build and Enhance Relationships

Human Beings are Social Creatures They are naturally social creatures who crave positive interaction

Introduction

Video

Develop Strong Relationships

Recognizing methods to develop a strong long-term relationship
Lesson Excerpts

Developing a Strong Working Relationship

Develop Strong Relationships

How can you achieve strong long-term relationships? Swipe up to learn the four key steps

Envision Form a detailed vision of a strong working relationship with clients

Develop Strong Relationships

Check Contact clients to see how they describe the relationship they want with you

Develop Strong Relationships

Revise Take it into consideration and share with team members

Develop Strong Relationships

Develop Develop a plan to achieve the desired relationship with clients

Develop Strong Relationships

Maintain Trust

Identifying efficient methods to maintain trust in working relationships
Lesson Excerpts

Build and Maintain Trust Trust is the foundation of every good relationship

Maintain Trust

Video

T-R-U-S-T The 5 elements of trust

Transparent Showing accountability through communication

Maintain Trust

Respect Do to others as you would have them do to you.

Maintain Trust

Unite A team that struggles and succeeds together is a team that trusts each other

Maintain Trust

Show Show others that you truly value them as a person and not just as an employee

Maintain Trust

Thankful Showing appreciation creates a positive impact on employee engagement

Maintain Trust

Which acts break trust? You can choose more than two options

Communicate Effectively

Evaluating effective communication methods within the workplace
Lesson Excerpts

Work Openly with Clients Effective communication inspires a good working relationship

Communicate Effectively

The 5 A's Five steps to repair relationship fall-outs

Admit Understand the issue, remain non-defensive and admit personal responsibility

Communicate Effectively

Apologize Express appropriate sorrow for the client's poor experience, and your intent to repair it

Communicate Effectively

Action Agree with the client on the course of action and thank them for their understanding

Communicate Effectively

Amend Go beyond the required action to make any personal amends to repair the relationship

Communicate Effectively

Attend Follow up to check satisfaction and ask for feedback

Communicate Effectively

Value Differences

Understanding the importance of respected different perspectives
Lesson Excerpts

** Have a Different Perspective Yet Maintain Respect**

Value Differences

Video

Learn & Practice

Displaying practices that develop and enhance relationships
Lesson Excerpts

Practices that can achieve a strong relationship

Practices to maintain a strong relationship

Learn & Practice

Introduce yourself Greet everyone with attention and warmth

Learn & Practice

Map out your actions

Consider how you handle situations Experiment with your approach in delivering your point of view

Learn & Practice

Ask for feedback Request anonymous feedback about specific behaviors of yours, that effect building trust

Learn & Practice

What can affect building a relationship with you? Select two answers

How to Develop Strong Working Relationships Course Author

EdAppEdApp is an award winning, mobile first microlearning platform with integrated authoring and delivery. EdApp contributes training courses that have been created by the in house instructional design specialists.

The more we be positive and thankful the more we create relationships.

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