Handling Objections with Emotional Intelligence

Emotional intelligence means being aware and in control of our emotions, which can be challenging to do in uncomfortable situations. In this course, you'll learn how to manage different situations using different skills such as active listening, using body language and managing your emotions.

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About this course

Objections must be handled with emotional intelligence for the most effective and least damaging outcome. We know the office politics can sometimes get in the way of what we set out to achieve at work, which is why your emotional intelligence skills must be up to scratch.


Look no further than this 5-part emotional intelligence course to provide you with the essential skills to handle any objection that comes your way.

What you'll learn

  • What is Active Listening?
  • What your (Body) Language
  • Resolving Conflict without Hurt Feelings
  • Taking Feedback like a Pro
  • Emotional Intelligence at Work
  • Lesson Review

Course Content

  • What is Active Listening?

    The key to handling objections is better listening! Learn about the basics of active listening in this lesson.

    Lesson Excerpts

    • What skills do we need to become active listeners? Select all of the correct answers.

    • 1. Give your full attention Give the speaker your full attention by putting your awareness and empathy skills to good use. Cut out distractions, make eye contact, and be present while the other person speaks. Allow them to finish speaking without any interruptions.

      1. Give your full attention Give the speaker your full attention by putting your awareness and empathy skills to good use. Cut out distractions, make eye contact, and be present while the other person speaks. Allow them to finish speaking without any interruptions.
    • So how do we become active listeners? Reflect on each of the following skills.

  • Watch your (Body) Language

    Do you give off the right impression when resolving conflict? Learn about positive body language and the unintended signals that could get in the way

    Lesson Excerpts

    • Body Language

    • Check your Emotions

    • Sort out the negative body language cues from the positive.

  • Resolving Conflict without Hurt Feelings

    Learn how to resolve conflicts without taking things personally.

    Lesson Excerpts

    • What is the first thing you should do when a conflict arises?

    • What emotion did you pick?

    • Try to understand their emotions

  • Taking feedback like a pro

    How do we make use of feedback? Learn how to develop and grow from feedback, and how you can use it to advance your career.

    Lesson Excerpts

    • Feedback is data, and the more data you collect, the greater the chance you'll discover a pattern in your work performance that might be limiting your potential. It answers, what could I be doing better? Constructive feedback can give you new ideas on how to do something and could change the way you work. It answers, how can I change the way I work? For example: My teammates need to receive project communication in a more timely manner. I can create a project schedule to follow that will identify the days I need to send project communication.

    • True or False?

    • Taking in the feedback like a pro

  • Lesson Review

    Re-cap everything you've learned about handling objections with emotional intelligence

    Lesson Excerpts

    • How do we become Active Listeners? Find the key words that describe the skills we need.

    • True or false?

Course Author

EdApp

EdApp is a leader in training for the mobile workforce. As a microlearning platform EdApp delivers tens of thousands of lessons a day globally. The use of gamification and social learning make EdApp a platform that boasts engagement across the board. The content library now lets you access world class content for you and your team. EdApp has set out to democratize learning and give everyone a classroom in their pocket.

Selected Review

"Emotional intelligence is something that every workplace must emphasise to be of such important for each and every employee! This course really gave a great insight into what active listening, body language, and feedback actually DO in times of uncertainty and when objections arise. I definitely recommend!"

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