Guest Experience

Take this course to learn how to create the best experience for your customers.

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About this course

The guest experience makes or breaks your reputation which is why organisations must be well-prepared for the accommodation of guests in various circumatances.


This Guest Experience course aims to enlighten learners with information about how to confuct great guest experiences, how to personlise their experience, providing consistent service and how to appropriately manage issues that may arise.


The 4-part course is guaranteed to provide learners with skills needed to serve customers in the best way possible.

What you'll learn

  • Great Guest Experiences
  • Personalize the Guest Experience
  • Service with Consistency
  • Managing Issues

Course Content

  • Great Guest Experiences

    The essential component of a successful service experience begins and ends with a smile.

    Lesson Excerpts

    • Why Does a Smile Work? Check out these 4 fascinating facts that will make you smile!

      Why Does a Smile Work? Check out these 4 fascinating facts that will make you smile!
    • It’s your job to break the ice with guests

      It’s your job to break the ice with guests
    • We all have bad days or moments we want to lay in bed and cry. But there is something you can do to trick your brain into happiness, and it is called:

  • Personalize the Guest Experience

    Learn how to turn a guest into a "regular" and keep them coming back.

    Lesson Excerpts

    • Return visitors or ‘regulars’ generate significantly greater revenue.

      Return visitors or ‘regulars’ generate significantly greater revenue.
    • The meaning of hospitality

    • Regulars, on average, typically spend around ## % more money than first timers.

  • Service with Consistency

    Timely and appropriate wait times matter but so does candidness and honesty. Mistakes happen. Learn how to minimize their impact.

    Lesson Excerpts

    • How do you make the experience a pleasurable one from beginning to end?

      How do you make the experience a pleasurable one from beginning to end?
    • You've noticed that there is a delay with some orders.

    • Timeliness and Service

  • Managing Issues

    Problems will arise, many out of your control. Learn how to anticipate and avoid potential issues and problems.

    Lesson Excerpts

    • As the front line interactor with the guest, you are the immediate representative of the business. What do you do when there is a problem?

      As the front line interactor with the guest, you are the immediate representative of the business. What do you do when there is a problem?
    • Rapid, efficient, effective problem solver To the rescue! Be the one that addresses the guest’s issue.

      Rapid, efficient, effective problem solver To the rescue! Be the one that addresses the guest’s issue.
    • Recognizing problems

Course Author

EdApp

EdApp is a leader in training for the mobile workforce. As a microlearning platform EdApp delivers tens of thousands of lessons a day globally. The use of gamification and social learning make EdApp a platform that boasts engagement across the board. The content library now lets you access world class content for you and your team. EdApp has set out to democratize learning and give everyone a classroom in their pocket.

Selected Review

"I've worked with guests for my whole professional life and not once have I come across such an insightful course which provided great training on the personalisation of the guest experience and consitent service! Well done, EdApp."

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