Giving Effective Feedback

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Giving Effective Feedback Free

By Dr. PY Lum
1 Lesson
4.4
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Feedback has become more and more important in organizational life. More than ever, in a distributed workplace we need to give one another feedback effectively to grow trust, develop the team and produce desired outcomes. In this module, you will learn the what, why, and how of Giving Effective Feedback.

From the author:Feedback has become more and more important in organizational life. More than ever, in a distributed workplace we need to give one another feedback effectively to grow trust, develop the team and produce desired outcomes. In this module, you will learn the what, why, and how of Giving Effective Feedback

Giving Effective Feedback Lessons

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  1. Giving Effective Feedback

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What you will learn

  • What is feedback
  • Why feedback is important
  • How to give effective feedback with S.T.A.R.S
  • Best practice of feedback

Giving Effective Feedback course excerpts

Giving Effective Feedback

Learn to give effective feedback with S.T.A.R.S.!
Giving Effective Feedback Course - Lesson Excerpt

Giving Effective Feedback

Feedback is important because...

Giving Effective Feedback

When given correctly it enables Personal Development

Giving Effective Feedback

It builds Trust as the receiver perceives your good intentions

Giving Effective Feedback

It increases Engagement as it makes the receiver feel cared for

Giving Effective Feedback

It boosts motivation as the receiver feels valued

Giving Effective Feedback

Giving effective feedback with S.T.A.R.S.!

Giving Effective Feedback

ST for Situation/Time We say when the behaviour took place, e.g. eg 1 “Abena, this afternoon, when you were talking with the hotel guest,..." eg 2 “Taka, in your monthly sales report..."

Giving Effective Feedback

A for Action We tell the feedback receiver what behaviour (action) we have observed eg 1 "…you folded your arms ….” eg 2 "…you have many errors…”

Giving Effective Feedback

R for Result We tell the person the impact (result) of his/her behaviour. eg 1 “…That could be interpreted as rudeness by the guest.” eg 2 “…The Customer Relations Department had to spend an extra day to straighten the information and the final report was delayed.”

Giving Effective Feedback

S for Suggestions We give the feedback receiver suggestions on how to change. eg 1 “Our service standard requires us to hold our hands with our fingers meeting in front of our body.” eg 2 “I suggest that you run your future reports by Ravi before submitting.”

Giving Effective Feedback

The examples in full: eg 1 “Abena, this afternoon, when you were talking with the hotel guest (S/T), you folded your arms (A). That could be interpreted as rudeness by the guest (R). (Pause) Our service standard requires us to hold our hands with our fingers meeting in front of our body.” (S) eg 2 “Taka, in your monthly sales report (S/T), you have many errors (A). The Customer Relations Department had to spend an extra day to straighten the information and the final report was delayed (R). (Pause) I suggest that you run your future reports by Ravi before submitting. (S)”

Giving Effective Feedback

Giving Feedback the Right Way

Giving Effective Feedback

Right Intentions We give feedback to help the receiver to improve. Not to reprimand blame, or humiliate. Our tone will follow the intent.

Giving Effective Feedback

Right Technique We give feedback with clear structure and concise information using S.T.A.R.S. The receiver will get clear and specific information without confusion.

Giving Effective Feedback

Right Time We give feedback as soon as we can and at a time that the receiver is not distracted. This will help her/him to focus and recall the situation and behaviour.

Giving Effective Feedback

Right Mindset We give feedback with both honesty and kindness. Both must exist to encourage real learning.

Giving Effective Feedback

Giving Effective Feedback Course Author

Dr. PY LumDr. PY Lum is an award-winning mobile microlearning developer. He has been in the Learning and Organization Development space since 1994. Lum is a passionate facilitator and coach who believes that people are autonomous and creative naturally.

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