EdApp by SafetyCulture

Giving and Receiving Feedback

By EdApp
4 Lessons
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About this course

Strong team engagement is built on a culture of honest feedback. Learn how you can use feedback to improve your own work and others.

From the author

Giving and receiving feedback is one of the most important skills to withhold in today's professional climate. Feedback is generally only effective if it is communicated and responded to effectively and progressively. Feedback can easily backfire if not carefully thought-out or dealt with. Feedback is constant and inevitable, producing a more efficient and stronger workplace. This is why this 'Giving and Receiving Feedback' course is essential for the people of any organisation. The course boasts 4 lessons which explain how best to provide feedback, receiving feedback, what it means to actively listen, and how to exercise resilience after bad feedback.

What you will learn

  • Active Listening
  • Receiving Feedback
  • How to Provide Feedback
  • How to get back on track after bad feedback

Giving and Receiving Feedback Lessons

Click through the microlessons below to preview this course. Each lesson is designed to deliver engaging and effective learning to your team in only minutes.

  1. How to Provide Feedback
  2. Receiving Feedback
  3. Active Listening
  4. How to get back on track after bad feedback.

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Giving and Receiving Feedback course excerpts

How to Provide Feedback

Learn how to give honest, respectful feedback to anyone, anytime.

Giving and Receiving Feedback Course - Lesson Excerpt

Giving useful feedback which others will be willing to hear, is a skill. Like all skills, it can be improved.

Follow this guide to learn more about how to improve your ability to give and receive constructive feedback.

Let's put it into practice When you have something to say to a co-worker or even your manager. First, adopt a friendly mindset. Then, ask for permission E.g. " Hey, do you have a moment for some quick feedback"? Get to the point quickly Give your colleague a chance to respond And be open to receive feedback as well.

Receiving Feedback

Learn tips on how to be more self-awareness and how to receive feedback with grace and dignity.

Giving and Receiving Feedback Course - Lesson Excerpt

Do you know the story of the "Emperor's New Clothes" – Where the emperor was parading through town in his invisible "new" clothes? No one was brave enough to confront him with the truth?

If it wasn't for the little boy who cried out: 'The emperor is naked!', he could have walked like this forever.

We all have blind spots or small things about ourselves that we just don't know. The first step in leveraging strengths or improving weaknesses is knowing that they exist. That's exactly why we need feedback.

Think about it - You could be doing something stupid right now and everyone thinks it’s a mistake but no one will tell you because they want you to like them.

Ok, so feedback is good... And negative feedback, in particular, informs us about important changes we need to make. But we are all human, and those moments can be harsh sometimes. So how can you deal with negative feedback as a mature adult? Follow this guide to learn four actions you can take to help you listen to critical feedback openly and calmly.

Step 1 Don’t rush to react Even if you know this tip already, it still can be hard to apply it when the moment comes. Sometimes it is to hard to hold our words and do not respond immediately. But there is a way to make it happen.

Try to take a moment to remind yourself about a different important aspect of your personality, besides the one being judged. For example, if you’ve been criticized for your organization skills. Try to remember other skills such as strong business awareness or interpersonal skills.

Thinking of a positive aspect in ourselves can help reduce any emotional reactions and helps us be more open to critical feedback.

Try it - You may be far more effective and open-minded after you’ve taken a few moments to think.

Step 3 Don't kill the messenger

When you have all the data you need, don't hold the grudge. Sequestering ourselves from people who tell us the truth is a big mistake. Remember that feedback is your tool to grow and use it to push yourself forward. As hard as it may be, remember that giving feedback isn't easy as well. Try to appreciate the other side on taking that step, and encourage them to do that again.

If it starts to feel awkward, Say thank you (don't over-apologize) Make the necessary changes (or those that can be made immediately) and move on.

Step 4 Practice! Practice! Practice! The more you'll train, the better you'll feel. Start by asking someone you can trust to give you feedback on small things. It doesn't have to be work related. You can request an opinion on a picture you took, a meal you made or even the way your clothes match your shoes. Soon you’ll get used to having someone else evaluate your work, and you’ll develop the ability to receive feedback constructively.

Active Listening

How well you listen has a significant impact on your ability to achieve a real change. Learn about the three levels of listening and how listening practices can improve your ability to give and recive effetive feedback.

Giving and Receiving Feedback Course - Lesson Excerpt

"We have two ears and one mouth so that we can listen twice as much as we speak." Epictetus

Active listening is a communication technique that involved an intentional effort to hear not only the words that the other person is saying but, the whole message they are trying to communicate.

In order to master active listening, you must pay attention to the other person and don't let your thoughts wonder by whatever else may be going on around you, or by forming counterarguments.

Tip: When you find it impossible to stay focused, try repeating the other person's words in your head as they say them.

Try it! For the next 24 hours, conclude every conversation with a summary statement. After 24 hours it should feel pretty natural. If not, keep practicing. (It's free).

How to get back on track after bad feedback.

Learn how you can to take criticism in stride and turn negative feedback at work into an opportunity for growth.

Giving and Receiving Feedback Course - Lesson Excerpt

Feedback can be a serious slap to the ego. But if you know how to use it, negative feedback can be an incredible opportunity to show off your abilities. And prove that you’re open to change and capable of growth. Press the Ok I'm done button to learn five quick tips that will get you back on track after negative feedback.

Think again on the worst feedback you've ever received. Do you remember your reaction? What did you do to repair your reputation? What can you do better next time?

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Giving and Receiving Feedback


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Course rating

It's okay as an appetiser but lacks the substance of a full course meal.

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