Getting Your Voice Heard

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Getting Your Voice Heard Free

By The Spark
4 Lessons
4.5
(13 reviews)

Being assertive is a core communication skill. Learn how to express yourself effectively, communicate your point of view while respecting the rights and beliefs of others. In this course, we'll cover various response styles and some techniques you can adopt to behave more assertively.

From the author:Being assertive is a core communication skill. Learn how to express yourself effectively, communicate your point of view while respecting the rights and beliefs of others. In this course, we'll cover various response styles and some techniques you can adopt to behave more assertively.

Getting Your Voice Heard Lessons

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  1. Introduction
  2. Response Styles
  3. How to Behave More Assertively
  4. The Secrets of OOF and DESC

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Getting Your Voice Heard course excerpts

Introduction

Getting Your Voice Heard Course - Lesson Excerpt

Getting Your Voice Heard ## We have all encountered situations where we found it difficult to make ourselves heard or get our point across.

Introduction

Being assertive is a core communication skill, allowing you to express yourself effectively and stand up for your point of view while respecting the rights and beliefs of others.

Introduction

There are many benefits being assertive can bring: ## It can boost your self-esteem. Help with stress management. Earn respect from others. ## Improve communication. ## Create win-win situations. Improve your decision-making skills. ## Gain more job satisfaction.

Response Styles

Typical response styles and how to recognise them
Getting Your Voice Heard Course - Lesson Excerpt

## Do you feel confident feel confident and relaxed in some situations whereas you feel frustrated or angry in others?

Response Styles

This may be down to the response style of the person you are trying to communicate with. ## By recognising the main response styles that we all use, we can take control of the conversation.

Response Styles

Listed below are some non-verbal behaviours one can respond with. Which are characteristic of an aggressive response?

Now, select the expressions of an assertive response style: Select all that apply

How to Behave More Assertively

Assertive techniques you can use across a wide range of situations
Getting Your Voice Heard Course - Lesson Excerpt

What is Assertiveness? Assertiveness is a communication style.

How to Behave More Assertively

## It's being able to express your feelings, thoughts, beliefs, and opinions in an open manner that doesn't violate the rights of others.

How to Behave More Assertively

Which of the following actions demonstrate assertiveness? Select all that apply

So why aren't we more assertive? Children are punished for not being "nice" Praised for doing something someone else wants us to do Schools reward quiet behaviour Beliefs on how women or men should behave Afraid of rejection Don't want to hurt/embarrass others Encouraged to be aggressive to get what we want

Assertion is a personality trait.

# Think about how you act in the following situations. Do you behave differently? ## With friends ## With family ## At work ## With people you know or you don’t know

How to Behave More Assertively

## Now, think of a situation when you were non-assertive. What could you have done differently?

How to Behave More Assertively

## Remember ## As with any new skill you learn, the first time you try these techniques they may not go the way you planned. It is important you don’t beat yourself up about this but look at what went wrong and how you might do it differently next time. And then have another go! Over time you will find that they get easier.

How to Behave More Assertively

Basic Assertion Basic assertion is when we make a statement that expresses clearly our needs, wants, beliefs, opinions, or feelings. This type of assertion can be used every day to make our needs known.

How to Behave More Assertively

Typically basic assertion uses “I” statements. Examples of an “I” statement are: “I need to leave by 5 o'clock" "I feel pleased with the way the issue has been resolved"

How to Behave More Assertively

Repeated Assertion Repeated assertion is making the same request, but taking into account the other's response. For example... ## "I'd like you to do the washing up now" "I am watching TV" ## "I can see that, but I'd like you to do the washing up now" "I will do it at the end of the programme" ## "I know you want to watch it, but I'd like you to do the washing up now" "I will do it later" ## "That does not work for me, so could you please do the washing up now?"

Stop. Pause and think about a few situations from this week where you could have used these techniques?

How to Behave More Assertively

Are there any that you feel more comfortable with than others?

How to Behave More Assertively

The Secrets of OOF and DESC

Frameworks to practice being more assertive
Getting Your Voice Heard Course - Lesson Excerpt

# The OOF Model ## Is a technique you can use in a longstanding situation - when a problem is evident and you feel unhappy about it. The OOF model will allow you to effectively consider your options for response.

The Secrets of OOF and DESC

## Put yourself in this situation: You've had a hard day. You're just about to settle down with some mind-numbing programme or box set on Netflix and a glass of wine/chocolate. You see through the window a friend is coming up the road to your house, who you know will just talk and talk.

The Secrets of OOF and DESC

# The DESC Model ## If you find yourself in a difficult situation where you'd like to be assertive but lack the confidence to communicate your feelings, the 'DESC' model provides a useful framework.

The Secrets of OOF and DESC

## The DESC model can also help you form a script to form your thoughts, an action plan. Use it to practice so you don't get flustered in a situation.

The Secrets of OOF and DESC

That's it! Remember... Assertion is a choice

The Secrets of OOF and DESC

# Start small and practice ## Pick a repeated situation that you want to change ## Try applying OOF ## If you choose the assertive option, try DESC to make sure you can remember what you want to say

The Secrets of OOF and DESC

Alison Theaker has 30 years experience in public relations and management as a practitioner, academic and author. Having taught in higher education in the UK and US, she uses her expertise to enable others to be the best they can be as a business mentor, trainer and coach. She can help you find your own Spark! Get in touch here: https://www.thesparkuk.com/

The Secrets of OOF and DESC

Getting Your Voice Heard Course Author

The SparkAlison Theaker has 30 years of experience in public relations and management as a practitioner, academic and author. Having taught in higher education in the UK and US, she uses her expertise to enable others to be the best they can be as a business mentor, trainer and coach.

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