EdApp by SafetyCulture
Free Course

Empathizing with Customers (Call Center)

By EdApp
2 Lessons
5.0(4)
Deploy to team
Empathizing with Customers (Call Center) Lessons

The full course includes

  1. What is Empathy?
  2. How to Practice Empathy in Customer Service

Follow the interactions on each screen or click the arrows to navigate between lesson slides.

Course author

EdApp is a multi-award-winning mobile-first learning platform that introduces a better way to train teams anytime, anywhere, on any device.


Mobile first training
Gamified experience
Editable content
Course overview

How do you get on the same page as the customers when emotions are high and patience is thin? In this microlesson, you'll learn how connect more deeply with your callers to give them the best customer experience they can get.

The full course includes
  1. What is Empathy?
  2. How to Practice Empathy in Customer Service

Course Rating

Insightful

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