Empathizing with Customers (Call Center) FREE
FREE
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About this course
How do you get on the same page as the customers when emotions are high and patience is thin? In this microlesson, you'll learn how connect more deeply with your callers to give them the best customer experience they can get.
From the author
How do you get on the same page as the customers when emotions are high and patience is thin? In this microlesson, you'll learn how connect more deeply with your callers to give them the best customer experience they can get.
Empathizing with Customers (Call Center) Lessons
Click through the microlessons below to preview this course. Each lesson is designed to deliver engaging and effective learning to your team in only minutes.
- What is Empathy?
- How to Practice Empathy in Customer Service
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Empathizing with Customers (Call Center) course excerpts
What is Empathy?
Empathizing with Customers (Call Center) Course - Lesson Excerpt
CSR EMPATHY TRAINING What is Empathy?
You might be thinking... Is it really important to empathize with your customers? Is this really helpful in your job? The answer is a big "YES"
How to Practice Empathy in Customer Service
Empathizing with Customers (Call Center) Course - Lesson Excerpt
CSR EMPATHY TRAINING PRACTICING EMPATHY IN CSR
Ego is the enemy of empathy. Anxious about passing the probationary period? Worried about the assessment of your performance? Feeling uncomfortable recording your voice? All of these affect your capacity for empathy. So, if you are new to the job, or if you are feeling anxious before your shift, take a few minutes to... BREATHE CALM DOWN FOCUS YOUR ATTENTION OUTWARDS
LET'S PRACTICE
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Empathizing with Customers (Call Center)
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