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Effective E-mail Communication

By Parisha Jain
5 Lessons
Deploy to my team

This course is free and editable. Yours to re-brand and tailor to your needs!

About this course

Explore e-mail best practices and tips to up your communication game!

Effective E-mail Communication Lessons

Click through the microlessons below to preview this course. Each lesson is designed to deliver engaging and effective learning to your team in only minutes.

  1. Overview
  2. The 'Why' of Effective E-mail Communication
  3. The 'What' of Effective E-mail Communication
  4. The 'When' and 'Who' of Effective E-mail Communication
  5. The 'How' of Effective E-mail Communication

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Effective E-mail Communication course excerpts


Let's explore what we'll cover in the course and where you stand with respect to the objectives.

Effective E-mail Communication Course - Lesson Excerpt

Want to know what you can expect from this course?

The 'Why' of Effective E-mail Communication

Is it worth learning about? Let's find out.

Effective E-mail Communication Course - Lesson Excerpt

Let's read the story of David, who works in the Retail Department of Wellmart Inc.

Benefits from Effective Email Communication and Practices Improved relationships with customers and internal team Reduced scope for misunderstandings or escalations Increased chances of lead conversions Lesser turnaround time for projects Greater efficiency, decreased costs Opportunities for professional growth Reduced work stress and increased job satisfaction

The 'What' of Effective E-mail Communication

Check out the various mail features and understand what they are best used for!

Effective E-mail Communication Course - Lesson Excerpt

Do you think you know your mail?

The 'When' and 'Who' of Effective E-mail Communication

Learn how to assess your audience, understand when to send e-mails and when NOT to!

Effective E-mail Communication Course - Lesson Excerpt

Do you pause before clicking "compose" or "send"?

Questions to Ask Before Writing and Sending an E-mail Is this message suitable for email, or could I better communicate the information through another medium? What is my purpose for sending this email? Will the message seem important to the receiver, or will it be seen as an annoyance? How many e-mails does the reader usually receive, and what will make them read this message (or delete it)? Do the formality and style of my writing fit the expectations of my audience? Have I provided enough context for my audience to easily understand or follow the thread of the message?

The 'How' of Effective E-mail Communication

How exactly should we write the mail content? This lesson talks about the 7Cs technique, some tips to avoid mishaps, and best practices to deal with difficult situations.

Effective E-mail Communication Course - Lesson Excerpt

Let's explore the 7Cs of Effective Writing

Some final tips before you go! Have a clear subject line. Most of us have to compete with the hundreds of emails clogging our inbox every day, so the clearer your subject line, the more likely your message will be read. Use a professional salutation. Don't forget your signature. Every email should include a signature that tells the recipient who you are and how to contact you. Set it up to automatically appear at the end of each email. Don't use humor. Humor does not translate well via email. What you think is funny has a good chance of being misinterpreted by the other party. Proofread your message. Don't be surprised if you're judged by the way you compose an email. Check your spelling, grammar and message before hitting “send.” **Don't assume the recipient knows what you are talking about. ** Create your message as a stand-alone note, even if it is in response to a chain of emails. This means no “one-liners.” Include the subject and any references to previous emails, research or conversations. Prioritize, but reply to all emails. Give a timely and polite reply to each legitimate email addressed to you. Even if you do not have an answer at the moment, take a second to write a response letting the sender know you received their email.

Effective E-mail Communication

Parisha Jain

Course rating


would have liked more examples of good communication, this helped me with subject lines

It was easy and understandable.

You should not use a word search for a test or at least allow a more time! As, I DO know the seven c's of emails !!! But because Im not fast at search a word, I cannot pass that part !

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