Effective E-mail Communication

FREE

Want to know what you can expect from this course?

Let's read the story of David, who works in the Retail Department of Wellmart Inc.

Benefits from Effective Email Communication and Practices Improved relationships with customers and internal team Reduced scope for misunderstandings or escalations Increased chances of lead conversions Lesser turnaround time for projects Greater efficiency, decreased costs Opportunities for professional growth Reduced work stress and increased job satisfaction

Do you think you know your mail?

Do you pause before clicking "compose" or "send"?

Questions to Ask Before Writing and Sending an E-mail Is this message suitable for email, or could I better communicate the information through another medium? What is my purpose for sending this email? Will the message seem important to the receiver, or will it be seen as an annoyance? How many e-mails does the reader usually receive, and what will make them read this message (or delete it)? Do the formality and style of my writing fit the expectations of my audience? Have I provided enough context for my audience to easily understand or follow the thread of the message?

Let's explore the 7Cs of Effective Writing

Some final tips before you go! Have a clear subject line. Most of us have to compete with the hundreds of emails clogging our inbox every day, so the clearer your subject line, the more likely your message will be read. Use a professional salutation. Don't forget your signature. Every email should include a signature that tells the recipient who you are and how to contact you. Set it up to automatically appear at the end of each email. Don't use humor. Humor does not translate well via email. What you think is funny has a good chance of being misinterpreted by the other party. Proofread your message. Don't be surprised if you're judged by the way you compose an email. Check your spelling, grammar and message before hitting “send.” **Don't assume the recipient knows what you are talking about. ** Create your message as a stand-alone note, even if it is in response to a chain of emails. This means no “one-liners.” Include the subject and any references to previous emails, research or conversations. Prioritize, but reply to all emails. Give a timely and polite reply to each legitimate email addressed to you. Even if you do not have an answer at the moment, take a second to write a response letting the sender know you received their email.