EdApp by SafetyCulture
Free Course

Effective Communication in Customer Service

By EdApp
3 Lessons
4.8(17)
Deploy to team
Effective Communication in Customer Service Lessons

The full course includes

  1. What is Effective Communication?
  2. How Do You Listen Effectively?
  3. What Prevents Effective Listening?

Follow the interactions on each screen or click the arrows to navigate between lesson slides.

Course author

EdApp is a multi-award-winning mobile-first learning platform that introduces a better way to train teams anytime, anywhere, on any device.


Mobile first training
Gamified experience
Editable content
Course overview

As a customer service agent, you must ensure that you and your customer are on the same page. Active listening is the foundation of effective communication that allows this to happen. Want to nail your upcoming customer call? Take this course to develop your listening skills!

The full course includes
  1. What is Effective Communication?
  2. How Do You Listen Effectively?
  3. What Prevents Effective Listening?

Course Rating

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