Effective Communication in Customer Service FREE
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About this course
As a customer service agent, you must ensure that you and your customer are on the same page. Active listening is the foundation of effective communication that allows this to happen. Want to nail your upcoming customer call? Take this course to develop your listening skills!
From the author
As a customer service agent, you must ensure that you and your customer are on the same page. Active listening is the foundation of effective communication that allows this to happen. Want to nail your upcoming customer call? Take this course to develop your listening skills!
Effective Communication in Customer Service Lessons
Click through the microlessons below to preview this course. Each lesson is designed to deliver engaging and effective learning to your team in only minutes.
- What is Effective Communication?
- How Do You Listen Effectively?
- What Prevents Effective Listening?
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Effective Communication in Customer Service course excerpts
What is Effective Communication?
This lesson will cover the fundamentals of effective communication.Effective Communication in Customer Service Course - Lesson Excerpt
LESSON 1 What is Effective Communication?
How Do You Listen Effectively?
Are you ready to take the next client call? Take this lesson first to learn about how to listen effectively.Effective Communication in Customer Service Course - Lesson Excerpt
LESSON 2 How Do You Listen Effectively?
STEP 3: ASK THE RIGHT QUESTIONS
Ask the caller "you" questions that are related to their concern. "You" questions are those that focus entirely on the customer and their perspective.
What Prevents Effective Listening?
In your field of work, you will face several difficulties that will keep you from using effective listening techniques. Learn about them and how to prevent them in this lesson.Effective Communication in Customer Service Course - Lesson Excerpt
LESSON 3 What Prevents Effective Listening?
What should we do to prevent these barriers? In your field of work, you will face several difficulties that will keep you from using effective listening techniques. To prevent these barriers, we go back to what we discussed in the previous lessons. Remember that active listening is the foundation of effective listening. Thus, the secret to overcome these challenges is practicing active listening.
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Effective Communication in Customer Service
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