EdApp by SafetyCulture
Free Course

Creating a Positive Customer Experience

By EdApp
5 Lessons
4.7(415)
Deploy to team
Creating a Positive Customer Experience Lessons

The full course includes

  1. Customer Service's Role in Customer Experience
  2. How to Impress Your Customers
  3. How to Interact with Your Customers
  4. How to Engage Your Customer
  5. Assessment

Follow the interactions on each screen or click the arrows to navigate between lesson slides.

Course author

EdApp is a multi-award-winning mobile-first learning platform that introduces a better way to train teams anytime, anywhere, on any device.


Mobile first training
Gamified experience
Editable content
Course overview

Creating a positive customer experience ensures the maintenance and broadening of an organisation's customer base. If you want to enhance your skills in customer service, this is the course for you. This 4-part course touches on what customer service really is, how to interact and impress customers, and how to engage your customer. Keeping customers happy is the aim of the game so let's get started!

What you will learn
  • How to Impress Your Customers
  • What is customer service?
  • How to Interact with Your Customers
  • How to Engage Your Customer
The full course includes
  1. Customer Service's Role in Customer Experience
  2. How to Impress Your Customers
  3. How to Interact with Your Customers
  4. How to Engage Your Customer
  5. Assessment

Course Rating

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