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A Deeper Look At Rapport
B. Mirror & Match
We tend to build rapport more easily with people who are similar to us. The concept of mirroring is based on limbic synchrony, which is our natural tendency to concurrently adapt body postures and other mannerisms of people we like or agree with. Thus, when done deliberately, mirroring can help build trust and comfort that would in turn establish rapport.
Matching is another Neurolinguistic Programming (NLP) technique that is very similar to mirroring. However, while mirroring is about reflecting what the other person is doing, matching diverges in the level or degree of emulation; you reflect a more general rather than a precise image of the other person.
Mirroring and matching must be applied with subtlety and discretion. There are also situations where mirroring and matching are not applicable or must be used carefully. (i.e., when the other person is angry, reprimanding or condescending.)
Develop a mindset for collaboration.
Collaboration plays a central role in the modern workplace.
The reason for that: Collaboration propels innovation and better team relationships.
In this lesson, we are going to tackle collaboration’s importance in the modern workplace and the ways of fostering collaboration, from which you can align your collaborative self.
Creating Opportunities for Collaboration Although a lot of organizations are set towards collaboration, not all find success in doing it. In a Harvard Business Review article, behavioural scientist Francesca Gino offers a psychological approach and identifies six techniques that would create opportunities for collaboration.
Knowledge Creation in Organizations
An individual’s personal knowledge, when translated into organizational knowledge, becomes the basis of decision-making strategies and solution which in turn generates value.
In this lesson, we will learn about organizational knowledge, how it is created, and the various strategies that could stimulate knowledge sharing in an organization.
Knowledge Creation in Organizations In an article published in Harvard Business Review, The Knowledge Creating Company, Ikujiro Nonaka defines three key concepts in the knowledge creation process: Use of Figurative Language Analogy Making a Model