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Creating value for customers helps sell products and services.
"Creating value for customers is pivotal to sell products and services to new and existing clients. The Client Value Creation course provides a multifaceted outlook on how to best create value for your clients, analysing opportunities, building relationships and successful execution."
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Client Value Creation Course - Lesson Excerpt
How to Shape Value Led Opportunities
Ways of Acting Make it clear for yourself as to who exactly your clients are
Be curious about what the client values are and develop a common understanding.
Test everything you and your team do: “What value does this add to the client?”
Asking questions to clarify your client's expectations, will lead to success.
Client Value Creation Course - Lesson Excerpt
Shape deals that are beneficial to both your clients and to you�.
Ways of Thinking
Leaders have a reputation for responsiveness and sharing risks as well as rewards.
Respect the ideas of your clients and be a service oriented.
The essence of a good management relationship is to build trust.
To secure long-term relationships�, avoid;
Ways of Learning
Greet everyone with attention and warmth, even in the lunch line or on the elevator. �
Consider how you handle situations where you have a different and challenging point of view. �
Take a relationship you'd like to strengthen and map out the actions you intend to take�
Client Value Creation Course - Lesson Excerpt
Provide outstanding service by focusing on value-driven results.
Measure performance against client expectations and the agreed-upon value proposition.
Ways of Thinking
Identify potential difficulties as early as possible.
Generate a great experience for all clients. High quality and good service result in success.
Select the correct answer Challenge managers to develop
Ways of Learning
Be thoughtful about how your colleagues and teams will be introduced into the client organization.
Create an orientation process for people who join the team, including briefings on client terminology, etc.
Create an early warning system with your team that recognizes their efforts and rewards them.
Client Value Creation Course - Lesson Excerpt
Client Value Creation
Asking questions to clarify your client's expectations, will lead to success.
To secure long-term relationships�, you shoukd avoid;
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Course rating
Awesome app! Would appreciate if the lessons are more elaborate rather than the short summary format
More animation is needed in next presentation
Shape value led opportunities Understand how creating value for customer has a long term business impact
Basic lessons