Client Value Creation

This course is free and editable. Yours to re-brand and tailor to your needs!

Client Value Creation Free

By EdApp
4 Lessons
4.5
(18 reviews)

Creating value for customers helps sell products and services.

From the author:"Creating value for customers is pivotal to sell products and services to new and existing clients. The Client Value Creation course provides a multifaceted outlook on how to best create value for your clients, analysing opportunities, building relationships and successful execution."

Client Value Creation Lessons

Click through the microlessons below to preview this course. Each lesson is designed to deliver engaging and effective learning to your team in only minutes.

  1. Shape Value Led Opportunities
  2. Create Win-Win Relationships
  3. Focus on Excellent Execution
  4. Review

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Follow the interactions on each screen or click the arrows to navigate between lesson slides.

What you will learn

  • Shape Value Led Opportunities
  • Focus on Excellent Execution
  • Create Win-Win Relationships

Client Value Creation course excerpts

Shape Value Led Opportunities

Understand how creating value for customers has a long-term business impact.
Client Value Creation Course - Lesson Excerpt

How to Shape Value Led Opportunities

Shape Value Led Opportunities

Ways of Acting Make it clear for yourself as to who exactly your clients are

Shape Value Led Opportunities

Be curious about what the client values are and develop a common understanding.

Shape Value Led Opportunities

Test everything you and your team do:  “What value does this add to the client?”

Shape Value Led Opportunities

Asking questions to clarify your client's expectations, will lead to success.

Create Win-Win Relationships

Build strong relationships with your clients that can withstand difficulties.
Client Value Creation Course - Lesson Excerpt

Shape deals that are beneficial to both your clients and to you�.

Create Win-Win Relationships

Ways of Thinking

Create Win-Win Relationships

Leaders have a reputation for responsiveness and sharing risks as well as rewards.

Create Win-Win Relationships

Respect the ideas of your clients and be a service oriented.

Create Win-Win Relationships

The essence of a good management relationship is to build trust.

Create Win-Win Relationships

To secure long-term relationships�, avoid;

Ways of Learning

Create Win-Win Relationships

Greet everyone with attention and warmth, even in the lunch line or on the elevator. �

Create Win-Win Relationships

Consider how you handle situations where you have a different and challenging point of view. �

Create Win-Win Relationships

Take a relationship you'd like to strengthen and map out the actions you intend to take�

Create Win-Win Relationships

Focus on Excellent Execution

Recognize why setting high quality standards is important
Client Value Creation Course - Lesson Excerpt

Provide outstanding service by focusing on value-driven results.

Focus on Excellent Execution

Measure performance against client expectations and the agreed-upon value proposition.

Focus on Excellent Execution

Ways of Thinking

Focus on Excellent Execution

Identify potential difficulties as early as possible.

Focus on Excellent Execution

Generate a great experience for all clients. High quality and good service result in success.

Focus on Excellent Execution

Select the correct answer Challenge managers to develop

Ways of Learning

Focus on Excellent Execution

Be thoughtful about how your colleagues and teams will be introduced into the client organization.

Focus on Excellent Execution

Create an orientation process for people who join the team, including briefings on client terminology, etc.

Focus on Excellent Execution

Create an early warning system with your team that recognizes their efforts and rewards them.

Focus on Excellent Execution

Review

Check how well did you understand today's material
Client Value Creation Course - Lesson Excerpt

Client Value Creation

Asking questions to clarify your client's expectations, will lead to success.

To secure long-term relationships�, you shoukd avoid;

Client Value Creation Course Author

EdAppEdApp is an award winning, mobile first microlearning platform with integrated authoring and delivery. EdApp contributes training courses that have been created by the in house instructional design specialists.

Users Also Learned

Simple business case examples would go along way in cementing the methodologies learned here

I have learned more about this course and love it. I gained enough knowledge

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