Cleaning and Sanitizing in Hospitality

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Cleaning and Sanitizing in Hospitality Free

By EdApp
6 Lessons

In this course, you will learn about the proper practices for cleaning and servicing restrooms, dining areas, and public areas. Being knowledgable in these areas helps us demonstrate our commitment to good hygiene and a better customer experience.

Cleaning and Sanitizing in Hospitality Lessons

Click through the microlessons below to preview this course. Each lesson is designed to deliver engaging and effective learning to your team in only minutes.

  1. Servicing Restrooms
  2. Servicing Dining Areas
  3. Servicing Public Areas
  4. Cleaning vs. Sanitizing
  5. Quiz
  6. Sources

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Cleaning and Sanitizing in Hospitality course excerpts

Servicing Restrooms

In this lesson, you will learn the difference between cleaning and sanitizing, how you can perform spot-disinfection of high-touch areas, and how you can complete routine maintenance cleaning of public restrooms.
Cleaning and Sanitizing in Hospitality Course - Lesson Excerpt

Cleaning and Sanitizing in Hospitality: Servicing Restrooms

Servicing Restrooms

In the hospitality and service industry, the cleanliness of the restroom is equated to the **cleanliness of the entire operation. **

Aside from the obvious benefit of having a clean restroom, we will also receive fewer customer complaints and bolster customer trust by showing that we take hygiene seriously.

Servicing Restrooms

By the end of this lesson, you should be able to: perform proper spot-disinfection and cleaning of high-touch surfaces; and perform general restroom servicing. Ready? Let's begin.

Before Cleaning

Servicing Restrooms

Put-on your disposable cleaning gloves and protective eyewear before opening the restroom door slightly and announcing yourself.

Servicing Restrooms

Place the "Restroom Closed" sign on the side of the door and wait for the restroom to empty before entering.

Servicing Restrooms

Inspect the restroom for for spills, dirt, stains, or any biohazard that may need to be reported before you start cleaning.

Servicing Restrooms

Which of the following are correct pre-cleaning activities? There can be more than one answer.

Restroom Cleaning and Maintenance

Lightly spray disinfectant on urinals, toilets, sinks, and surrounding areas. Allow the recommended dwell time so the solution can kill off harmful bacteria and germs.

Servicing Restrooms

Check soap dispensers, tissue dispensers, paper towels, and disposable toilet seat containers and restock as needed.

Servicing Restrooms

Use a duster to clear dust and debris from air vents and ensure proper air circulation.

Servicing Restrooms

Spray general purpose cleaner on a cloth or sheets of disposable paper towels and wipe the mirrors.

Servicing Restrooms

Spot-disinfection and Cleaning of High-touch Surfaces

Spray disinfectant on a cloth and spot-clean high-touch surfaces including toilet flush handles, door handles, faucet handles, soap dispenser, and countertops.

Servicing Restrooms

Flush urinals twice, and flush toilets thrice to make sure they are well-rinsed before cleaning...

Servicing Restrooms

... then apply cream cleanser to a cleaning pad or scrubber and scrub the insides of the urinal and bowl.

Servicing Restrooms

Don't forget to flush the toilets and urinals after scrubbing to rinse off the excess cleaning solution!

Servicing Restrooms

Remove the trash liner and tie it up at the top before lifting it out of the trash bin. Place it in your cleaning cart's trash receptacle.

Servicing Restrooms

Lastly, you need to mop the floors. Start at the corner farthest from the door and work your way to the exit. Make sure to keep the mop in front of you to avoid stepping on wet floor.

Servicing Restrooms

After mopping, leave the door open and place the "Caution: Wet Floor" sign in the middle of the door way.

Servicing Restrooms

Check back in after a few minutes and once the floor has adequately dried, remove the wet floor sign and close the door. You are officially done!

Servicing Restrooms

Servicing Dining Areas

In this lesson, you will learn about the correct cleaning practices for dining areas.
Cleaning and Sanitizing in Hospitality Course - Lesson Excerpt

Servicing Dining Areas: Ensuring safety and cleanliness

Servicing Dining Areas

As important as cleanliness is for all areas of our establishment, it is even more so in dining areas because unsanitary practices can cause food poisoning, and food poisoning can be fatal.

Servicing Dining Areas

Let's begin!

Servicing Dining Areas

First, wear disposable gloves then remove the used plates and utensils and place them in the appropriate receptacle in your cleaning cart.

Servicing Dining Areas

Next, take the used paper towels and napkins off the table and put them in their respective receptacles in your cleaning cart.

Servicing Dining Areas

Use a disposable paper towel to wipe off crumbs, chunks, and other leftovers from the table and into the appropriate bin.

Servicing Dining Areas

Dip a cleaning cloth in soapy water and wring it before wiping the entire table surface in a circular motion.

Servicing Dining Areas

Finally, spray a disinfecting mixture of water and bleach into a separate cleaning cloth before wiping the entire table surface again. Let the solution stand for at least 10 seconds. The ratio should be 1 to 3 tablespoons of standard household bleach for every quart of water.

Servicing Dining Areas

For carpeted floors, use a broom or vacuum to rid it of crumbs, dirt, and other unsanitary elements.

Servicing Dining Areas

Since hard floors can get quite slippery during cleaning, make sure to place cones or "Caution: Wet Surface" signs around the area to prevent accidental slips as you work.

Servicing Dining Areas

To get rid of the dirt, bacteria and excess grease typical of dining room floors, you need to dip your mop in a solution of water and bleach. Add 1 cup of bleach for every 5 gallons of water.

Servicing Dining Areas

Mop the floors of the dining area starting from the corner farthest to the door. Make sure to keep the mop in front of you as you work your way out to avoid stepping on wet areas.

Servicing Dining Areas

Servicing Public Areas

In this lesson, you will learn how to properly clean and service public areas in a hospitality setting, including lobbies, corridors, walkways, and waiting rooms.
Cleaning and Sanitizing in Hospitality Course - Lesson Excerpt

Servicing Public Areas: Cleaning, Dusting, and Removing Hazards

Servicing Public Areas

Making sure our establishment is safe and clean is an obligation to our customers.

Servicing Public Areas

By staying vigilant when it comes to maintenance and cleaning, we lay the foundation for good customer experience.

Servicing Public Areas

If we do it right, we will also get fewer customer complaints, and more recommendations.

Servicing Public Areas

By the end of this lesson, you should be able to perform standard cleaning and servicing of public areas including: Lobbies and Waiting Rooms Corridors and Walkways

Servicing Public Areas

Servicing Lobbies and Waiting Rooms

Servicing Public Areas

Entrance, lobby, and waiting room floors must be swept and mopped if they are hard surfaces, or vacuumed if they are carpeted, at least twice a day, or as needed.

Servicing Public Areas

Spot-clean hard-to-remove dirt and stains by spraying all-purpose cleaner on the area before scrubbing.

Servicing Public Areas

Not only does this keep our establishment clean and presentable, it also protects customers from slipping and tripping hazards e.g. spilt drinks, misplaced items, etc.

Servicing Public Areas

Check for misaligned carpets and furniture, then straighten them out. Vacuum carpets at least twice per week to keep them clean and extend their lifespan. Doing this also benefits customers and workers by improving air quality.

Servicing Public Areas

If the trash is past the halfway point and nearing full, tie up the trash liner at the top and dispose of it before placing a fresh liner on the empty bin.

Servicing Public Areas

Select the correct cleaning activities when servicing lobbies and waiting rooms. There can be more than one answer.

Servicing Corridors and Walkways

Servicing Public Areas

Because they are high-traffic areas, corridors and walkways must be cleaned at least once a day.

Servicing Public Areas

Hard floors should be swept and mopped, and carpeted corridors must be vacuumed, all from end-to-end.

Servicing Public Areas

Light fittings, artwork frames, and fragile decor should be dusted with a feather brush and/or duster.

Servicing Public Areas

Light bulbs should be checked and replaced if necessary.

Servicing Public Areas

Lastly, check for visible smudges in corridor walls and doors then wipe them off with a wet cloth.

Servicing Public Areas

Cleaning vs. Sanitizing

Learn how cleaning is different from sanitizing in this short intro lesson.
Cleaning and Sanitizing in Hospitality Course - Lesson Excerpt

Cleaning vs. Sanitizing What's the difference?

Cleaning vs. Sanitizing

Cleaning is concerned with the removal of visible dirt, soil, and/or stains. A clean-looking surface isn't automatically sanitary.

Cleaning vs. Sanitizing

Sanitizing or disinfecting, on the other hand, is concerned with killing germs and bacteria invisible to the naked eye. Only after proper sanitation will a surface be truly clean and safe to touch.

Cleaning vs. Sanitizing

Quiz

Cleaning and Sanitizing in Hospitality Course - Lesson Excerpt

Which of the following are correct pre-cleaning activities? There can be more than one answer.

Select the correct cleaning activities when servicing lobbies and waiting rooms. There can be more than one answer.

Cleaning and Sanitizing in Hospitality Course Author

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